What is Nixxis?
Nixxis is both a publisher of cloud solutions for contact centers and customer service and a telecom operator. that aims to reconcile performance and customer satisfaction without compromise by combining human support and technology.
Nixxis covers 5 main areas of expertise:
• Voice management: intelligent dialer, efficient ACD, call distribution strategies based on the skills and availability of call center agents, automatic file segmentation, advanced callback rules, native features compliant with the Decree on frequencies and times.
• High integrability: Integration with all leading CRM, ERP tools on the market and other business software via API systems, webhooks, etc.
• Omnichannel software suite: Contact Suite, Digital, Social, AI… Nixxis builds ecosystem of solutions that incorporates all of the company's business tools.
• AI assistant: Artificial intelligence to augment advisors and detect all the signals that will enhance the customer experience (intelligent chatbot, conversational assistant, AI voicebot, transcription and summary of conversations, sentiment analysis, etc.).
• Support and advice: human-sized team available and responsive, professionals from the world of customer relations, integration and tailor-made developments.
Categories & Use Cases
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Product Demos
Technical Details
| Deployment Types | On-Premise, SaaS |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | French, English, Dutch, Turkish, Vietnamese, Russian, Portuguese, Romanian, Polish |
FAQs
What is Nixxis?
Nixxis Contact Suite is a call center software offering from Nixxis.
How much does Nixxis cost?
Nixxis starts at $47.
What are Nixxis's top competitors?
Vocalcom, Diabolocom, and Kiamo are common alternatives for Nixxis.