Simple and Straightforward B2B Operations
Use Cases and Deployment Scope
OpenText Business Network today serves as a bridge for us to work with retail/wholesale clients processing orders, issuing shipment notifications and invoicing. We also have some advanced analytics tools for our sales through said clients with OpenText Business Network today.
Pros
- Simple / Easy B2B Integration with Clients
- Consolidated access to all clients in one application
- Low maintenance integration and management
Cons
- More capabilities within their dashboards
- More clients hosted via their B2B ecosystem
- Better customer support during issues / exceptions
Return on Investment
- Increased sales with new B2B partners we could not access before
- Limited tech resources needed to onboard
- Easy maintenance of integrations and repair of exceptions without needing to leverage expensive tech resources
- Solid uptime