Decent tool to store very specific reports in one location
Pros
- It is fairly easy to set the sharing rules for a report/dashboard.
- They have a decent amount of time frame options for setting a schedule to generate a report.
- The support is mostly helpful and timely if you have an issue.
Cons
- Setting up a "dashboard" is extremely lacking in functionality. The different chart widgets you place on the page do not interact with each other. When you select an item from one do not expect it to highlight or filter another.
- The speed and stability are not great, but maybe that is just our environment not being up to snuff...even though we are above the "recommended" settings.
- The main GUI for a user is TERRIBLE. You log into a File Tree format where you have to navigate folders to reach the correct dashboard. There are ways around this, but it would either require an expensive payment to the Professional Services team to revamp to UI or another option they gave us was to create the "Default Dashboard" and provide that link to users and in that Dashboard, you use a new tab to include the navigation back to the main screen so that at least on the initial load the user is taken to a friendly looking dashboard instead of a file tree.
Alternatives Considered
Microsoft Power BI and Tableau Desktop
Other Software Used
Microsoft Power BI, Tableau Desktop, JIRA Service Desk
