TrustRadius: an HG Insights company

OpenText Portal

Score8.5 out of 10

3 Reviews and Ratings

What is OpenText Portal?

OpenText Portal provides a means of aggregating content and applications for use across a variety of initiatives inside and outside the firewall, delivering personalized Web and mobile sites with rich content and applications.

Categories & Use Cases

OpenText Portal - Easy to use and ready to watch

Use Cases and Deployment Scope

  • Delivering accurate and precise information to the target people had been complex in the traditional ways of sending information, files or any material that would be useful for everyday platforms, OpenText sets the standard to be able to manage in a simple, customizable and intuitive information in easily accessible web portals.
  • One of the greatest facilities it provides in the field is in holding events virtually, as it can host the main menu for registration, questions, access and other useful information for participants.
  • It also provides a very useful documentation management capacity for the control of all the data that passes through us.

Pros

  • Exceptional handling of data and documents.
  • Intuitive and simple management of the portal.
  • Integration of third-party applications such as Sharepoint.
  • Great customer service and support.

Cons

  • Construction of components as templates for end users.
  • From my experience, despite being intuitive, the learning process can be slow.
  • I feel it is not the best value for money option.
  • In my opinion, despite the integrations being great tools, they haven't been perfected.

Most Important Features

  • Management and handling of documents.
  • Realization of portals for information access.
  • Management and handling of records, files and personnel information.

Return on Investment

  • Reduction of time in the management of files and information.
  • In complement with trained personnel, reduction of time in the creation of portals and information centers.
  • Greater visibility of the data that is available and must be managed.

Other Software Used

Oracle WebCenter Content, ServiceNow Now Platform

Great product for record management

Use Cases and Deployment Scope

OpenText Portal is used to present in an aggregated format multiple pieces of information, leveraging on existing platforms and systems. All this can be done with minimum effort, especially from IT experts. The stakeholders are both internal and external, adjusting the content as required, adhering to a need to know basis.

Pros

  • combine web services, repository data, and user interfaces
  • improve access to company content
  • reduce need on IT experts
  • enhance collaboration across the company

Cons

  • access rights management need simplification
  • search function needs more options
  • advanced technical knowledge is needed for some areas

Most Important Features

  • information aggregation
  • covering both external and internal stakeholders
  • easy to develop

Return on Investment

  • Engage stakeholders, both internal and external
  • increase ROI
  • create value from big data
  • work in an enterprise-wide manner