PAR Punchh

Score7.4 out of 10

6 Reviews and Ratings

What is PAR Punchh?

PAR Punchh is a loyalty and offers solution that focuses on providing restaurants with the tools and services to create branded and consistent in-store and digital customer experiences.

Categories & Use Cases

Customer Loyalty Program

Will Hanrahan View profile

Digital Marketing Manager in Manufacturing at Fazoli's System Management, LLC (1001-5000 employees employees)

Pros

Create internal/operational efficiencies.
Improve customer relations/service.
Develops customer loyalty.

Cons

Look carefully into the integrations, find out exactly what is possible. We launched when we had Monkey Media as our online ordering tool, although it was integrated, we ended up having to move to Olo just because it was such a stronger integration.
I would re-think having Facebook as an option to allow registration and signup to our app. This was recommended by Punchh, but we ended up getting so many out of date email addresses in our system that were associated with the Facebook account.
One thing we wanted to launch with was a gift card integration, but due to Punchh not being PCI compliant, and due to other technological limitations, that's not something we've been able to bring into our loyalty app, which would be nice to have.

Return on Investment

Helped us grow our online ordering channel.
Allowed us to message guests in different ways—push notification, in-app messaging
Helped us to retain customers and make guests more loyal to our brand.

Alternatives Considered

SessionM, LevelUp and now part of Grubhub Enterprise

Other Software Used

Yext, Agorapulse

Chandler Elmore View profile

Digitial Media Manager in Marketing at Taco John's International, Inc. (1-10 employees employees)

Pros

Reward-based App material. Punchh is great platform for reward tracking and fulfillment. I have not found one that does a better job at customer loyalty.

Cons

User Interface. The backend of Punchh is a mess. It will never take less than an hour to do even simple tasks. There is really a need for improvement with how things are laid out and navigation.
Reporting. The reporting backend of Punchh is weak. There is no dashboard past the home screen and you are left combing through CSV files on pretty much everything.

Return on Investment

We brought in over $7M from the app use alone in Q1 & Q2 of 2019.
It costs a ton to keep up, especially the more modules you subscribe to. Our (not so fancy price tier) price was about $100K for 2019.