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parcelLab

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What is parcelLab?

parcelLab is a global software that helps businesses improve the experience after customers make a purchase. parcelLab helps brands to turn ordinary post-purchase steps into special experiences for their customers, making them happier. parcelLab states brands like IKEA, H&M, and Yeti currently use their services. The company works in 175 countries and tracks deliveries from over 350 delivery services around the world.

Categories & Use Cases

Videos

Screenshots

Screenshot of Web shop integrations Hosting an Order Status page enables customers to revisit the site, engage with the product and enjoy a branded experience – all whilst tracking their parcels.
Screenshot of Operations analytics Operational performance is at the heart of the customer experience, right alongside products and services. With the parcelLab portal users can analyze, compare and improve processes.
Screenshot of Proactive communication Communicating directly with customers helps manage expectations, reduces inquiries and builds brand loyalty.
Screenshot of Customer service Even if customers call, the user is already alerted to any problems and immediate access is provided to the back-end portal to resolve any issues quickly.
Screenshot of Embedded content Delivers a personalized experience by adding relevant branded images, videos, recommendations or reviews to every touch point. This helps to leave a lasting impression and gives them a reason to come back, again and again…
Screenshot of Returns and lifecycle At various touch points, customers are reminded about sending back their products and making the connection with warranties and repair processes. Users can still recover the returns revenue by getting customers to purchase something else instead.

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Screenshot of Web shop integrations Hosting an Order Status page enables customers to revisit the site, engage with the product and enjoy a branded experience – all whilst tracking their parcels.

Technical Details

Technical Details
Deployment TypesSaaS
Mobile ApplicationNo
Supported CountriesEurope and North America. Other countries possible upon request.
Supported Languages35 languages.

FAQs

What are parcelLab's top competitors?
Narvar, AfterShip, and Shipup are common alternatives for parcelLab.