#1 most frequent
United States of America
95.6%6,784 installations of 7,093
What is Paycom?
Paycom supports HR and payroll with automated, employee-first technology that supports every stage of employment. Its single database enables seamless data management, to reduce errors, endless data entry and time-consuming administrative tasks.
Categories & Use Cases
Media
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Screenshot of a new study that reveals that for a composite organization representative of interviewed clients, unifying HR and payroll in a single-database software with automation and streamlined workflows achieved a three-year 362% ROI and resulted in: $1.4M net present value*; over 45% total time saved by HR; 80% time saved on compliance work.
Top Performing Features
Direct deposit files
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
Category average: 8.6
View and generate pay and benefit information
Employees can view pay and benefit data and print pay stubs.
Category average: 8.2
Update personal information
Employees can update personal profile with change of address, dependents, or other personal data.
Category average: 8.3
Areas for Improvement
Publish to Social Media
Software provides ability to publish postings to social media sites
Category average: 7.5
Line-of sight-visibility
Line-of-sight visibility is the provision of line-of sight visibility for each goal to see how goals support overall corporate objectives.
Category average: 7.6
Corporate goal setting
Corporate goal setting is the ability to define corporate goals, and/or vision statements in the system.
Category average: 7.7
Who Buys & Uses Paycom
#1 most frequent
Health Care and Social Assistance
16.0%1,135 installations of 7,093
#2 most frequent
Manufacturing
13.0%922 installations of 7,093
#3 most frequent
Other Services (except Public Administration)
10.5%747 installations of 7,093
“This allows for easy transition between the different functions.”
#2 most frequent
United Kingdom of Great Britain and Northern Ireland
0.7%48 installations of 7,093
#3 most frequent
Canada
0.6%43 installations of 7,093
Pros
- Streamlined payroll processing
- User-friendly interface
- Single database reduces errors
Cons
- Inconsistent customer service experiences
Paycom Review
Use Cases and Deployment Scope
We use it for payroll primarily. What it really helps us do though is give us central data, paperless data for performance reviews, disciplinary conversations, any kind of documentation. We've been able to reduce anywhere from around 10 file cabinets down to three because we're able to store much more information in Paycom now. In addition to, we can do online vacation requests, which makes it easier for our managers and our employees.
Pros
- Before Paycom we were using Paylocity and in about six months of running payroll with Paylocity, we never once had 100% accuracy from a payroll standpoint. So we had disgruntled employees because either their time was off or their pay was off. With Paycom, we've never had a case where our payroll was not 100% accurate.
Cons
- Our only con, which we haven't experienced lately was just more from a customer service, a backend support standpoint. When the system was new to us, we had a payroll person that had been there for a long time, had been processing payroll through paper and it was hard for her when she had questions to get ahold of our customer service representative. At the time, that hasn't been an issue over the past few years, but initially that was probably our biggest con with Paycom.
Return on Investment
- I don't know if I can quantify it with a number, but obviously just the automation has helped tremendously in reducing any kind of errors that we've had previously, either doing payroll through paper or with Paylocity. We had consistent errors with them. Where here, I don't know that I can quantify it with a number necessarily, but the errors have been reduced tremendously by using Paycom versus Paylocity or processing it manually.
Alternatives Considered
Paylocity
Creating reports for employees is fast and easy.
Use Cases and Deployment Scope
I use Paycom for multiple parts of my job. This includes recruiting, clocking in & out, and using the background check dashboard. Paycom has helped my job run very smoothly and it is all in one software product.
Pros
- I love the different colored flags when looking at resumes.
- Creating reports for employees is fast and easy.
- I love the text message feature to message potential applicants.
Cons
- When finalizing Self Onboarding, the tax part always says its invalid.
- On the email in Talent Acquisition the refresh can be off by multiple hours.
- Background checks will say it will be done "Today" but not finish for a week.
Return on Investment
- Time saved with using one singular software
- Reduced software
- Employees having a easier time with computers because of the easy to use software.
Success with Paycom
Use Cases and Deployment Scope
We use the wide product suite, from On-boarding to retirement or termination. Currently we launched IWant to employees to have a better understanding of Paycom and it processes. They have taken to it well and time and resources have been currently raised for HR. For our employees who punch in and out daily, IWant has aided them in their questions as well. Overall IWant has been a very good help in freshening up resources for the Hr team
Pros
- Payroll
- Time Management
- Compensation Management
- Benefits
Cons
- Merit Increases
- Merit Matrix
- Expense reimbursement
Return on Investment
- Automation of reports
- IWant
- Benefits
Paycom Review
Use Cases and Deployment Scope
Our payroll coordinator is truly our Paycom guru and so we use it for processing payroll. We run our benefits through it. We use it for messaging for our employees. We are trying to find new uses for it every day.
Pros
- We've had great customer service throughout our implementation process. We just finished up implementation truly, and we're passed off to the next level of team for maintenance and we just really had a great experience with implementation
Cons
- I don't think that we've really seen anything specific. Everything that we've come across is handled so quickly that we haven't run into anything where I can think of
Return on Investment
- It has increased our ability to communicate with our employees, which is always a benefit when it comes to retention. People feel valued when they feel heard, and having that communication back and forth is key to that.
Paycom Review
Use Cases and Deployment Scope
For compensation management. For payroll, definitely for performance reviews, because moving into a quarterly review cycle, so that piece has been a little challenge right now because of how we have leaders report. So I'm meeting with my rep to try and get those pieces iron out. That's one of the most challenging with the performance.
Pros
- I would say the communication post-implementation is amazing. Allie is our representative. She's amazing. Caitlin is amazing. I just met Travis last week at the office. Amazing. The communication is great and helpful, so if one of the team members don't have the answer, they can just jump in. For instance, I was on a call with Caitlin yesterday and she was like, "I'm not really sure about this answer. Let me see if I can go run it byTravis." I know he's on another call and instead of him saying blah, blah, he came over and looked at the screen and was like, do this, do this. It's a little different. So I would say the customer service is the best.
Cons
- I would say in the implementation phase, if it's not in-person, because it can feel a little rushed and less thorough. I can only speak from my experience with my implementation person.
Return on Investment
- I would think the most time would come from applicant tracking and I don't think that's a Paycom issue necessarily. I think it was a training issue during implementation. I would say that that has improved now that we had onsite training. But initially the applicant tracking piece can be difficult when you're used to just using an ATS. That's specifically for talent acquisition because there's a lot of nuances that goes into the system that Paycom bills.
