Pega Customer Service

A Customer Engagement solution available in Three Editions:

Regardless of the unpredictable service challenges, the various editions of Pega Customer Service help users show empathy for customers, support agents, protect revenue and reduce costs.

• Digital Customer Engagement Edition - Pega’s full-featured, AI-powered solution to transform customer service experiences from end-to-end, and support omni-channel customer journeys across all customers’ preferred digital and traditional channels and leverage AI to help agents get more work done.
• Enterprise Edition - Deliver enterprise-level support while increasing productivity and optimizing outcomes with a configurable customer service desktop. Advanced capabilities include CTI/telephony integration, knowledge management, and case management.
• Case Management Edition - To infuse Pega’s case management into an existing service desktop to streamline service processes and automate more work without needing to rip-and-replace.