PowerReviews

Score7.8 out of 10

32 Reviews and Ratings

Community insights

TrustRadius Insights for PowerReviews are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Excellent Communication and Service: Many users have praised the platform for providing excellent communication and service. They have appreciated the prompt and helpful responses from the support team, which has contributed to a positive user experience. User-Friendly and Implementation-Friendly Nature: Reviewers have consistently mentioned that the platform is user-friendly and easy to implement. They appreciate the intuitive design and navigation of the platform, as well as its compatibility with existing ecommerce systems like Shopify. This ease of use has made it convenient for users to adopt the platform without any significant hurdles. Syndication Support for Reviews: Several reviewers have highlighted the benefit of syndication support provided by the platform. They found it simple to syndicate their reviews, which in turn boosted product conversions. This feature allows users to display their reviews on websites and social media channels easily, extending their reach to potential customers.

Reviews

18 Reviews

Power Review little experience for an starting e-commerce

Rating: 4 out of 10

Incentivized

July 25, 2022

Use Cases and Deployment Scope

Actually, reviews are one of the most important "sellers" we can have in a business, once is a client like anyone affirming the quality or no from the product. So this is a thing I've judged was worth investing in. I was starting a business and I was searching for a good software to help me.

Pros

Design suit
Rating & Reviews product
Data dashboard

Cons

Simple trial tool
Integration for more ecommerce platforms
Prices

Likelihood to Recommend

Although it's a nice software and tool for the business, I would only recommend it to a friend if they have a business of at least medium size. In other cases, they will not really need, for the purpose which I know (reviews e ratings most for e-commerce). If I'm asked about other cases I'll tell about PowerReviews.

Verified User

Manager in Marketing (1-10 employees)

Vetted Review

2 years of experience

"PowerReviews is an out-of-the-box solution with Plugins."

Rating: 9 out of 10

Incentivized

July 21, 2022

Use Cases and Deployment Scope

We use PowerReviews to display and distribute reviews on our website and across our global online operations. We're getting the considerations we need to build trust in our product on our website. When selling things online, ratings and reviews are significant and helps us collect insights for business decisions. Using Power Reviews gives our customers value through syndicated, and we can easily manage and moderate reviews. Our customer service teams can answer questions about our products using the questions and answers feature. The members of our support team are helpful and proactive. One of my favorite features is that it was simple to incorporate into our already-existing website.

Pros

Excellent communication and service.
It's user- and implementation-friendly.
Easy to syndicate our reviews.
It boosts product conversions.

Cons

PDPs load slowly.
UGC user handles should be bulk-uploaded.
The work can be repetitive, but that's because it's so detailed.

Likelihood to Recommend

PowerReviews' ease of use and seamless integration has benefited our business immensely. It has a fantastic admin website for configuring the app, and the IT support is dependable. Our customers can review our products, which has helped our trademark and increased sales. It was effortless to integrate because of the plugins and out-of-the-box solutions. Customers' honest feedback on our products helps others decide if they'll meet their needs. We use ratings to rank search results. After submission, it would be nice to get updates on syndication.

Sumon K Chowdhury

Asst. Software Specialist in Information Technology at i-Tech Software Ltd. (11-50 employees)

Vetted Review

1 year of experience

View profile

The confidence of our clientele was boosted as a result of using this platform

Rating: 9 out of 10

Incentivized

July 20, 2022

Use Cases and Deployment Scope

PowerReviews serves several purposes for us, but the two most important are collecting and disseminating client feedback and researching our competition. It felt amazing to show customers that we listened to their input by making changes to our products in response to what they had to say and then releasing those changes to the public through our review system. Client confidence in us was bolstered as a result.

Pros

Reviews should be made visible on online platforms.
Take a look at the stats and dashboards.
Controlling a campaign.

Cons

We need a more engaging dashborad.
More room for personalization.
It would be helpful to incorporate more interactive visuals into published reports.

Likelihood to Recommend

Each and every business needs to actively seek out client feedback. If your company doesn't currently have an automated system in place for collecting and responding to reviews, PowerReviews is an excellent place to start. Also, the system may be scaled up or down fast and easily to meet the evolving demands of your organization. It's a nice upgrade from free or cheap plugins without breaking the wallet.

Verified User

Representative in Marketing (201-500 employees)

Vetted Review

3 years of experience

Great set of tools that provide value to your product page

Rating: 9 out of 10

Incentivized

July 19, 2022

Use Cases and Deployment Scope

We user PowerReviews for UGC (User Generated Content). We sell a wide variety of products and most of them requiere some sort of guidance when buying it, we mix this with a Questions & Answers section as well as with customer service chat in order to increase consumer confidence when they are purchasing and researching products in our store.

Pros

Content Gathering
Analytics dashboard
Displaying the reviews

Cons

Integrations could be better/simpler
Loading times

Likelihood to Recommend

For our line of busienss this tool or a similar one is a must, it is not hard to implement and you get real feedback from your customers. You will have to read or SKIM over the reviews in order to see they are real and actually about the product, but it is something that takes little to no time.

Verified User

Director in Sales (501-1000 employees)

Vetted Review

1 year of experience

Powerful Review Platform

Rating: 9 out of 10

Incentivized

July 18, 2022

Use Cases and Deployment Scope

We use PowerReviews in a variety of ways, but the main two are to collect/share our customer's reviews and to see reviews of our competitors. It was great to be able to use the feedback from our customer reviews to be able to make product improvements and updates based on real feedback and show those updates to our customers, letting them know that we truly appreciate and listen to their feedback. This helped us build trust with our customers.

Pros

Display reviews on websites and social media channels.
Review reporting/dashboards.

Cons

The administration tools would benefit from some organization.
Make dashboards interactive.
If your team doesn't have basic coding knowledge, getting started may be difficult.

Likelihood to Recommend

Every company should ask its customers for reviews. PowerReviews is great for any size business that is looking to dip their toe into the review world but doesn't already have an automated process for doing so. With that being said, it is a solution that is easily scalable to match your business's needs and to quickly adapt and change. It is a step above the free or low-cost plugins, but it doesn't break the bank.

Verified User

Manager in Marketing (11-50 employees)

Vetted Review

1 year of experience

Excellent product, easy implementation, great value

Rating: 10 out of 10

Incentivized

February 4, 2021

Use Cases and Deployment Scope

We use PowerReviews to display reviews in the US and two other countries on our web site, and to display user generated content (Instagram posts primarily) in the US. Our digital marketing team is primarily responsible for this content, but confers with other departments as needed to respond to reviews. This content provides the social proof needed to increase conversion rates in e-commerce.

Pros

Review display
Customized look and feel
Review moderation
Reporting

Cons

Organization of admin tools
Live HTML custom reports vs. downloads
Increased syndication possibilities

Likelihood to Recommend

Any site with e-commerce should have reviews if possible, to give users the confidence necessary to click "add to cart." PowerReviews is easy to implement and has highly customizable display possibilities. I would recommend them to a mid to large enterprise looking for a scalable solution. Small businesses might be able to use a more stripped down tool.

Verified User

Manager in Marketing (10,001+ employees)

Vetted Review

2 years of experience

Strong alternative (and investment!) to Shopify marketplace review apps; worth every penny!

Rating: 10 out of 10

Incentivized

February 4, 2021

Use Cases and Deployment Scope

BEER NUTS used PowerReviews in our direct-to-consumer side focused on BEERNUTS.com. We used PowerReviews to help give our customers more honest and transparent reviews about our products from other customers. This helped us reach out goal of creating a more positive user experience while building trust and transparency. We saw an immediate uptick in reviews!

Pros

Implementation into existing ecommerce systems (we used Shopify).
Customizable to fit your brand standards.
Simple frontend user experience.

Cons

If you lack basic coding knowledge (or don't have someone on your team to set this up) it may be a bit of a challenge to get started.
The backend has a bit of a learning curve to it, but can be worked through easily with persistence.

Likelihood to Recommend

If you're looking for a review solution that's a little bit more custom tailored than a free or low-cost plugin that are within some e-commerce app marketplaces (such as Shopify), PowerReviews is a perfect fit! Their team is extremely talented and will work with you every step of the way to both get you started and keep your success on track. PowerReviews does an awesome job of syndicating reviews from different marketplaces (such as Walmart.com, eBay, etc.), so if you're selling on multiple marketplaces PowerReviews is a great fit!

Jonathan Strupek

Marketing Manager in Marketing at BEER NUTS Brand Snacks (51-200 employees)

Vetted Review

1 year of experience

View profile

Solid Review of the Review (Platform)

Rating: 10 out of 10

Incentivized

October 14, 2019

Use Cases and Deployment Scope

PowerReviews is our onsite product review platform, as well as, providing Q&A for our customers. In addition, we leverage PR's network to seed products for reviews. As a manufacturer, was also syndicate our reviews to other online partners.

Pros

Their UX is well designed
Strong support team
Simple Q&A process

Cons

They need to improve their segmentation of candidates for product seeding (heard they are planning to)

Likelihood to Recommend

Any brand or retailer should consider PR in their due diligence. As a brand, it will be important to consider the platform your partners are using however, to avoid multiple syndication costs.

Verified User

Vice-President in Marketing (1001-5000 employees)

Vetted Review

12 years of experience

PowerReviews Is great for a smaller online retail company

Rating: 9 out of 10

Incentivized

October 12, 2019

Use Cases and Deployment Scope

We used PowerReviews as our program that allowed customers to review products purchased on our website. PowerReviews was used across the eCommerce department but mainly focused on the marketing and merchandising team. It was a helpful and necessary platform since customer reviews are extremely important to have for an online retail company.

Pros

Filters out reviews that didn’t provide any helpful information to the customer.
Let us review what customer feedback was before they were approved.
Allowed us to pull data on product reviews when needed.

Cons

Filtering reviews in the platform was a bit difficult at first. (Example, filtering by the number of stars in a review).

Likelihood to Recommend

PowerReviews is suited for any company that is an online retail store. If you are selling products to a customer over a website, you should have a program that allows your customer to review your products. Not only is it helpful for the next customer to read and has an impact in purchasing, but it also gives us information if multiple customers has a problem with a product. I don’t think PowerReviews is necessary for other types of websites.

Verified User

Employee in Product Management (201-500 employees)

Vetted Review

2 years of experience

Great UGC platform plus syndication

Rating: 8 out of 10

Incentivized

November 24, 2018

Use Cases and Deployment Scope

We use PowerReview to collect product reviews from customers that purchased the products from us; it is also used as a Question and Answer platform where customers can ask questions about the products and we will answer them. The reviews, questions, and answers will be published on our website for all visitors to see. It's great information where potential buyers can get to help them make better decisions.

Pros

Collect and publish seller and product reviews
Question and Answer platform
Syndication network help increase your reviews

Cons

Could provide search functions for Question and Answer
Could provide rating and reviews right in the email that customers receive

Likelihood to Recommend

PowerReview has great functions and features provided for

ratings and reviews - customers can even upload pictures and videos
questions and answers - a great user-generated-content for SEO
syndication - reviews from other channels published on your site.

Toby Mei

Senior Marketing Analyst in Marketing at Wilson Amplifiers (11-50 employees)

Vetted Review

2 years of experience

View profile

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