ProProfs Survey Maker Review
Rating: 1 out of 10
Use Cases and Deployment Scope
The survey maker is being used by the Marketing Dept. to survey an external cohort. We hoped it would provide at least 500 responses to our questions in a single month, however, the survey shut down before it reached our goal and the advertising dollars we spent to promote the survey were lost as a result.
Pros
- ProProfs is cheaper than its competitors.
Cons
- [I feel] Customer service closes tickets without resolving the issues first....and there are a lot of issues.
- I paid for the upgraded version, but couldn't get the upgraded functionality without spending days on the phone, chat, and remote desktop with customer service.
- We paid for 500 responses/month, but the survey closed before we reached that number. We asked for a refund so we could pay for another month of advertising, but they ignored the request, instead giving us more days to use the platform (not sure how this was supposed to help).
- Every time you view the Welcome Page, the changes to font and formatting revert back to default and you must re-do them every time.
- The reports aren't what you expect. They are very limited. I expected Q1- 75% answered Yes, 25% No. Instead the reports are listed across columns in an Excel spreadsheet with every respondent's answer in the rows below. The stats are a bit better, but I don't think you can share them with others.
- Very limited functionality in the free or 1st upgrade. You need to go to premium and get on the phone with customer service to get basic functions that appear in Survey Monkey. {I think] their advertising is misleading.
Likelihood to Recommend
If you have many hours to spend on the phone or chat with customer service and want to save $100, ProProfs is your platform. For those with limited time to invest, it's worth spending a bit more to get quality service and functionality without a hassle.
Vetted Review
1 year of experience