#1 most frequent
United States of America
53.4%221 installations of 414
What is QuestionPro?
QuestionPro is a insights and experience management platform, designed to help organizations of all sizes, from small businesses and academic institutions to large corporations, collect and analyze data to make better decisions. The platform provides an integrated ecosystem of tools for conducting everything from simple polls to complex, multi-stage research studies, supporting both quantitative and qualitative analysis.
Categories & Use Cases
Videos
Top Performing Features
Survey templates
Includes a selection of pre-made survey templates for different types of surveys.
Category average: 8.2
Custom logo/branding
Allows the user to include their company logo (rather than the survey vendor’s logo) and/or create a company template so that branding is consistent across multiple surveys.
Category average: 8.5
Changes to live survey
Users can make changes to live surveys after they are published.
Category average: 8.3
Areas for Improvement
Analytics
Allows users to run different types of analysis, such as statistical analysis, cross tabs, sentiment analysis, etc. within the tool.
Category average: 8.2
Standard reports
Includes canned reports that allow users to generate and share accurate survey results.
Category average: 8.2
Vendor-offered crowdsourcing
Vendor offers access to an audience or panel of respondents.
Category average: 8.1
Who Buys & Uses QuestionPro
#2 most frequent
United Kingdom of Great Britain and Northern Ireland
4.6%19 installations of 414
#3 most frequent
Canada
4.3%18 installations of 414
QuestionPro - a great option
Use Cases and Deployment Scope
We use QuestionPro for all our survey needs. This is surveys big and small - and official and unofficial, internal and external. Before QuestionPro, we had individual subscriptions to various survey tools. QuestionPro allow our organization to have one enterprise solution. This allowed for sharing and collaboration. We also don't lose information when folks move on or change roles.
Pros
- Easy of use
- Many features
- Great analytics
- Internal Organization/Teams
Cons
- Complexity
- Lots of features
Return on Investment
- One place for solution/Enterprise
- Easy of use
- Folks are requesting to join/get account
Usability
Alternatives Considered
SurveyMonkey and Qualtrics XM for People Teams
Other Software Used
Submittable
No Question, This Meets Our Pros’ Needs
Pros
- Question Pro offers comprehensive analytics features. Responses are easily transmitted into graphs and easy-to-digest reports.
- QuestionPro adapts to mobile use incredibly well. Although we create surveys on computer screens, most students access it through a mobile device.
- QuestionPro permits multiple users to access data while the survey is active and simultaneously with one another. Because we have multiple users interacting with the same data, this feature increases our efficiency.
Cons
- QuestionPro’s interface is somewhat outdated and visually unappealing. While I appreciate the prioritization of functionality, I would like to see more energy devoted to aesthetics.
- QuestionPro runs somewhat slowly. There is a definite lag switching between tabs and applying filters that can be annoying in a fast-paced environment.
- QuestionPro creates effective data graphs and charts, but it lacks presentation capabilities that could benefit smaller organizations without presentation templates.
Return on Investment
- QuestionPro has gathered feedback used to shape future policy, increasing customer (student) satisfaction.
- QuestionPro gathered data useful for communication across departments that often struggle to understand one another. For example, the survey gathered data that enabled IT to pinpoint specific WiFi problems across campus.
- QuestionPro helps evaluate student staff performance and identify places for growth, enhancing our team’s ability to serve ever-changing students.
Alternatives Considered
Google Forms and OneDrive
Feature-packed & Attractively Priced
Pros
- Before choosing QuestionPro, we evaluated it and Qualtrics, SurveyGizmo, and SurveyMonkey. A committee tested each of 141 key features on all four products. QuestionPro did well in the comparison and we have ended up using even more features that we tested. The summary of that work can be found here: https://oit.utk.edu/research/documentation/qualtrics-to-questionpro/.
- The way it handles anonymous surveys is particularly good. With most products, you have to remember to check the "anonymous" box to prevent it from saving email addresses or other identifiable data. But if you forget to do so, you can't tell by taking the survey. Question pro uses "Respondent Anonymity Assurance" that must be turned on by the company (a quick request from the chat window will suffice) and then it can never be turned off. This activates a link that appears on the bottom left-hand of each survey page. Clicking it takes the survey participant to a company page which assures them that the anonymous feature is indeed turned on.
- It has a very nice combination of great power and ease of use.
- The support we have received from the company has been excellent. Our team has worked with around 30 research software vendors for over 35 years and this company stands out as being extremely responsive to our needs. We told them we needed a migration tool to help us move from Qualtrics to QuestionPro and they created one in just a few weeks. They've added or improved a number of other features for us, at no charge.
Cons
- We have tracked each feature that we've used and so far it's 178 of them. We have sent them a list of things to improve one of these was about randomizing the order questions to each participant to prevent order-based bias. They do this, but we have a case where we need to select a block of questions at random, then select the questions only from within the chosen block. They don't do this yet but they're working on adding it.
- Timing how long it takes to answer a question can provide interesting information. QuestionPro does that, but we have one odd situation where we need to prevent a participant from clicking "Next" until they have been forced to look at an image for a specific amount of time. We've requested that feature but given how odd it is, we don't anticipate it being added soon.
Return on Investment
- Since we're a major research university, we don't really look at ROI as comanpanies do. However, when we switched from using Qualtrics, our five year contract with QuestionPro saved us over $900,000.
- The only negative impact was that it takes time and effort to move to any new tool.
Alternatives Considered
Qualtrics
Other Software Used
Qualtrics
Awesome tool to create online surveys with true results.
Pros
- Easy to use in building new surveys
- It has a high response to rates
- Affordable price when you compare other software with QuestionPro
Cons
- It sometimes fails completely so this should be improved ASAP.
- Updates are okay but sometimes it is happening at unexpected times.
- Conditional logic should be more flexible, I think.
Return on Investment
- For a non-technical person, it may be a bit complicated software.
- Customer service is great. Whenever I reach them they are always ready to assist you and I liked that.
- Truly safe and reliable product and has a great interface.
Other Software Used
Toggl, Edmodo, LivePlan, ActiveCollab, ProWorkflow
QuestionPro powerful product hindered by awful user interface
Pros
- Once you have designed a survey it is easy to send out to respondents and administer.
- QuestionPro offers a wide range of question types and sophisticated options such as randomization of responses and logic trees.
- QuestionPro generates basic charts that are decent for visual inspection of results of survey.
- Earlier versions of the user interface were intuitive and easy to use.
Cons
- The current user interface for designing and editing questions is truly awful. A big step backwards from earlier user interfaces which were great.
- Customer support is not very helpful.
- Results of survey are not exported in a way that is easy to translate into R data frame.
Return on Investment
- None
