Regal.io

Regal.io (formerly Regal Voice) is an outbound phone and SMS sales solution built to drive more conversations with customers. It uses prospect behavior to personalize outreach, and users can add branded calls and texts to increase answer rates, or leverage journeys and sales dialers to improve effectiveness. Regal.io aims to give sales team a unified agent desktop to boost on-call conversion.

Features

• Branded Caller ID - To drive higher connect rates and remove spam labels, brand outbound calls, and get carrier-level performance data for all 400M cell phones in the US.
• Journey Builder - Personalizes outreach and orchestrate cross-channel, personalized outreach that triggers at key revenue generating moments - all without engineering support.
• Customer Profile - One view of the customer that can include CRM data, time-series product data, and contact center data, to produce a single record for every subscriber and improve personalized messaging, and give agents the right context.
• Unified Agent Desktop - One pane of glass for a sales team that shows every conversation, all customer data including product usage, and take next steps in one place, without switching back and forth to multiple products.
• Conversation History - Every conversation from every channel in one place. Includes dispositions, notes, tags, and even automated outbound messaging to know exactly what marketing told the customer.
• Sales Dialer - Run automated campaigns to reach goals with a Power Dial or Preview Dial. Manual dial and click to dial available when teams need autonomy.
• Intelligent Routing - Distributes outbound and inbound tasks or leads intelligently. Can use skills-based routing, customer attribute-based routing, round robin, and lead assignment.