TrustRadius: an HG Insights company

What is RetailSense?


RetailSense from RecoSense is an AI-based e-commerce personalization platform that delivers personalized experiences helping shoppers find what they are looking for. It offers omnichannel personalization enabling marketers to run automated campaigns on email, push notifications, mobile applications, and chatbot. The cognitive platform based on natural language processing (NLP) and machine learning frameworks offer a 360-degree Customer view, Real-time Behavioral data, Meta-Context definition, and in-depth user profile.

RetailSense is designed to understand user intent to personalize product suggestions engaging with the right audience at the right time enabling better user experience with scalable search and intelligent product discovery. It creates omnichannel personalized experience-enhancing conversion, customer lifetime value, order value and overall revenue.






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Screenshot of Simple yet descriptive dashboard for  better navigation
Screenshot of In-depth user analytics to Identify and track user segments on multiple aspects of purchase behaviour ,lifetime values ,frequencies of visits/purchases etc.
Screenshot of Unified Customer Profile- have a 360 degree view of the customer  and understand the user intent based action and real-time behavior.
Screenshot of Custom integration with all platform
Screenshot of Automated Metadata generation and enrichment.

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Screenshot of Simple yet descriptive dashboard for better navigation