SAP Conversational AI (discontinued)

Score6.8 out of 10

65 Reviews and Ratings

Community insights

TrustRadius Insights for SAP Conversational AI (discontinued) are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Efficient Natural Language Processing: Users have commended the platform for its efficient natural language processing capabilities, emphasizing its effectiveness in understanding and interpreting diverse language inputs. They find that the precise handling of text analysis tasks contributes significantly to their workflow efficiency and overall satisfaction with the platform's performance.

Continuous Text Input Analysis: Reviewers appreciate the benefit of the 24/7 text input analysis feature, finding it valuable for their ongoing needs as it allows them to receive real-time insights and responses from the system at any hour. This continuous support enhances their experience and aids in prompt decision-making processes.

Customizable Chatbots: Some users valued the extensive customizability of chatbots, including features like uploading thematic elements such as masks during the COVID-19 pandemic. The ability to personalize chatbot interactions according to specific themes or events adds a layer of creativity and relevance that resonates well with users seeking unique user experiences.

Reviews

37 Reviews

Swift conversation and Smooth automation

Rating: 7 out of 10

Incentivized

May 7, 2022

Use Cases and Deployment Scope

We use SAP conversational AI to set up multifunctional bots to work on the repetitive tasks in the firm. We largely use the bots, and chatbots to be specific on our websites to improve how we engage with our customers. SAP bots have actually made work easier by taking over the time-consuming, low-value tasks. It has stretched our engagements with our audiences through integration with Facebook and Instagram.

Pros

It performs relatively well in natural language processing.
Permits analyzing the text inputs at anytime.
The chatbots are highly customizable- we uploaded the one with a mask during the covid-19 pandemic which went a long way in making our websites fun.

Cons

More improvements should be made on reporting, maybe upgrade from the cluster of tables and figures.

Likelihood to Recommend

It would be most suitable to help you attain swift conversation flows as you engage with your audiences. The bots are also of indispensable value in handling repetitive tasks around the firm such as automated HR resourcing expeditions or marketing campaigns or any other important but monotonous tasks. I however admit that analyzing the bot's performance is quite complex, have an RPA specialist around.

Mary Ramirez

Assistant Director Of Information Technology in Information Technology at J.Crew (1001-5000 employees)

Vetted Review

3 years of experience

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An excellent tool for Conversation starter- SAP Conversational AI

Rating: 7 out of 10

Incentivized

March 25, 2022

Use Cases and Deployment Scope

SAP Conversational AI has given an edge to our organization's inquiry process. We are able to chat with the potential clients and solve their queries. We are solving live problems and issues by getting real time data and engaging with the customer real time. Customer engagement, feedback mechanism etc has been strengthened with the help of SAP Conversational AI. Artificial intelligence has changed the way business interactions are happening.

Pros

chatbox
feedback link
marketing
application forms
dialogue box

Cons

Help tab must be more user friendly
GUI can be improved
User experience can be enhanced

Likelihood to Recommend

SAP Conversational AI is well suited for all the activities related to customer. It directly interact with the customer and gets direct responses quickly. The interaction gives a human touch and appeal as it becomes a conversation starter. The customer is glued to the chat bots and chat bot is easily able solve the queries related customer.

Dr. ROOPESH RAO

Head Industry Institute Initiatives/Training and placement officer in Customer Service at Datta Meghe Institute of Medical Sciences (51-200 employees)

Vetted Review

2 years of experience

View profile

Platform to build different types of chatbots easily

Rating: 9 out of 10

Incentivized

March 22, 2022

Use Cases and Deployment Scope

It is an accessible and very flexible software. Thanks to its integrations we can use it with different solutions to build different multilingual Chatbots for our instant messaging tools very quickly and without problems.

Pros

Seamless and intuitive UI/UX.
Provides native NLP support for different languages.
Ability to activate by voice
Multilingual.

Cons

It is a very intuitive platform, but prior knowledge is needed to build a chatbot.

Likelihood to Recommend

SAP Conversational AI is a powerful platform, with NLP capabilities available in many languages. It can be used for text-based chatbots. It is not limited to any particular industry or use case as it can be used by companies from different industries depending on their needs.

Ashley Lanzoni

Software Engineer in Information Technology at Niantic, Inc. (501-1000 employees)

Vetted Review

3 years of experience

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SAP Conversational AI Excellent Use for Data Orders & Processing Payments

Rating: 6 out of 10

Incentivized

March 16, 2022

Use Cases and Deployment Scope

SAP Conversational AI is software that I have used to manage my team's finances due to the high cost of material being purchased. The application of SAP has greatly helped my team and me manage all costs. SAP has helped my department with monthly spending in material spending from sources that range from external suppliers outside the US and internal suppliers inside the US. SAP is fundamental for ERP cost management.

Pros

SAP has helped me manage my teams cost in material management.
SAP Conversational AI has provided with the goal of developing bot analytics to respond to common user face issues when reporting troubleshooting issues with software equipment as well as technical equipment.
Has helped deploy new bots to increase response time to employees who require assistance with ordering equipment software as well as application development in software ordering.

Cons

Please also SAP Conversational AI to be more user friendly with simpler applications.
Please also provide a faster load time due to the software taking time to respond to multiple requests thus slowing response times.

Likelihood to Recommend

It is more suitable for areas of customer service experience; however, it is missing the human interaction. Human interaction along with more faster and suitable scenarios will help customers and employees meet their needs in an efficient and timely manner. To provide further information, it is crucial for SAP to input the needs of common issues within each industry and used analytical surveys to show a profile of common issues detected with requests.

Steven Gomez

Engineer II | Scientific Associate II in Research & Development at Vertex Pharmaceuticals (1001-5000 employees)

Vetted Review

1 year of experience

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SAP Conversational AI - Low code convenient natural language services

Rating: 8 out of 10

Incentivized

March 15, 2022

Use Cases and Deployment Scope

SAP Conversational AI is primarily used in chatbots to help customers navigate different products in an e-commerce setting. It's low on code so it can be easily integrated with current systems or legacy systems. It provides an end-to-end bot-building platform to companies that want to start exploring new AI use cases.

Pros

Chatbots.
Text Processing.
Bot training and Bot testing.
Natural language processing features.

Cons

Bot connector doesn't get integrated with multiple messaging channels.
Pricing can be made more competitive.
Demos can be made more intuitive for customers with no prior experience.

Likelihood to Recommend

Since SAP Conversational AI is a low code platform for chatbots, it is very appropriate for large-scale natural language processing, deploying chatbot systems, and training AI models efficiently. It gives the functionality for bot building, bot connectivity, bot analytics, and much more. The areas which aren't appropriate are the classical machine learning areas like regression, classification, etc.

Kunal Sonalkar

Supply Chain Data Analytics & Machine Learning in Information Technology at Publix Super Markets (5001-10,000 employees)

Vetted Review

3 years of experience

View profile

SAP Conversation AI is easy to build and use. Wish it offered more features.

Rating: 9 out of 10

Incentivized

February 12, 2020

Use Cases and Deployment Scope

We have submitted multiple POCs with clients for helpdesk and digital assistant bot scenarios. We are pushing chatbots so that they can get quick answers for their day to day issues rather than raising tickets.

Also have worked on a chatbot for the Warner Brothers studio tour. This will help them reduce the use of conventional customer care and enhance their business. Currently, they don't have 24/7 customer service and this will enable them to have one.

Pros

Quick build time
Easy integration with SAP channels

Cons

Not good integration with voice enabled devices like Alexa
Difficult to integrate with Teams and compatible messages types. Difficult to get user information when integrated. No control over user input. Not all Output message formats are supported by SAP CAI with non-SAP channels.

Likelihood to Recommend

SAP Conversational AI is very good when it comes to integrating with SAP channels and chatbots can be quickly developed and deployed. But when it comes to using SAP Conversational AI on multiple non-SAP channels, it is a bit of drag.
The new FAQ bot creation makes it easier to build a bot for this scenario.
The API service consumption needs a good amount of coding. An in build development approach for that would save time.
It also has very few fallback channels and integration with other fall back channels is cumbersome.

Bharath Srinivas

Manager in Information Technology at Capgemini (10,001+ employees)

Vetted Review

1 year of experience

View profile

How SAP CAI can help you simplify and improve the relationship with your customers.

Rating: 9 out of 10

Incentivized

December 13, 2019

Use Cases and Deployment Scope

At that time we found ourselves in the development of Chatbot for our clients through SAP CAI using the established communication channels. Additionally, we use the API to establish the connection via WhatsApp. It is currently used by the Evolution department. For business problems we are currently addressing a Support Center or global customer service.

Pros

The management of Natural Language through the use of entities and intents is excellent.
It allows you to apply good practices using the test of the expressions that are thought to be added in the intents, where it allows you to validate if the expression you are thinking of adding is being taken by two intents.

Cons

As an improvement, I think it would be interesting not to reset the memory when you make the request called from the webhook.

Likelihood to Recommend

Looking from a global point of view and the ability to integrate through the use of Webhook, I think any scenario would be available or suitable for SAP Conversational AI: Service Support Center, for financial and credit entities, at the level of educational consultation, etc.

Verified User

Team Lead in Information Technology (51-200 employees)

Vetted Review

1 year of experience

My SAP Conversational AI Review

Rating: 8 out of 10

Incentivized

December 7, 2019

Use Cases and Deployment Scope

We use SAP Conversational AI to automate business processes and improve customer support with AI chatbots.

Pros

Bots in any language
Very easy to use
Fast time to market

Cons

Classification algorithm.
Custom enrichments to have a global view of all enrichments for a group of entity values.
Endpoint that manages gazettes.

Likelihood to Recommend

SAP Conversational AI lets us redefine our customer and employee experience with AI chatbots creating powerful conversational interfaces.

Verified User

Manager in Information Technology (1001-5000 employees)

Vetted Review

1 year of experience

Easy data integration

Rating: 7 out of 10

Incentivized

December 1, 2019

Use Cases and Deployment Scope

We use Conversational AI in our IT services department to encourage employees to use self-service for their common questions and activities. We are also looking to expand this into more departments and add some more functionalities in order to really enable our users to leverage the chatbot interface. Currently, we are adding some FAQs.

Pros

FAQs.
Getting data from our APIs.
Small talk.

Cons

Language support.
UI customization.

Likelihood to Recommend

Through triggering several skills, the solution can target specific APIs and display data nicely and in a human-like form. Employees can check their payslips or use it to raise tickets with HR or other departments. By working with some experts in SAP Conversational AI, we were able to meet all our needs.

Verified User

Consultant in Information Technology (1001-5000 employees)

Vetted Review

1 year of experience

Chatbots using SAP Conversational AI for large multi-channel deployments

Rating: 7 out of 10

Incentivized

November 27, 2019

Use Cases and Deployment Scope

SAP Conversational AI is used currently for chatbot for deployment on our organization's website as a digital assistance for customer support and informational conversations to replace/complement the need for a human support staff.

Pros

SAP Conversational AI in addition to providing the chatbot features also integrates bot analytics without the need for much setup/deployment work.
It is possible to code SAP Conversational AI chatbot in multiple coding languages (Node.js, Python, PHP, iOS, etc.) that makes it easy both implement as well as integrate with existing IT stacks (eg. Analytics, AI, Databases).
SAP Conversational AI is easy to implement and get it running especially if you are already using SAP S/4HANA Cloud.

Cons

SAP can certainly provide better and more clear documentation on how to customize and deploy the chatbot/use SAP Conversational AI.
There is lot less developer community around SAP Conversational AI so it is hard to get help from outside developers and experts on best practices, hacks and existing applications/integrations.
It is hard to use SAP Conversational AI outside SAP S/4HANA Cloud, for example on AWS or GCP or in a multi cloud environment.

Likelihood to Recommend

SAP Conversational AI is very well suited if you are already a SAP shop (i.e. your IT is based on SAP S/4HANA) and are looking for large scale chatbot functionality spanning multiple channels and integrations. It is less appropriate when the deployment is small and you are using a third-party cloud vendor (Google, AWS, Azure, etc.).

Aditya Mohan

Manager in Information Technology at Skive it (51-200 employees)

Vetted Review

1 year of experience