SAP Sales Cloud

Score8.3 out of 10

243 Reviews and Ratings

What is SAP Sales Cloud?

SAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.

Categories & Use Cases

Media

Screenshot of the SAP Sales Cloud dashboard, where users can can automate critical selling processes and give sellers AI-based recommendations. The dashboard features: Cloud deployment A unified view of customers An optimised mobile selling experience AI-driven insights, recommendations, and analytics Embedded generative AI highlights and summarization

Customer data management / contact management
The software acts as a single source for all customer data and enables users to access that data efficiently.
Category average: 8.6
Single sign-on capability
The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.
Category average: 8.2
Workflow management
The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.
Category average: 7.3

Social data
The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.
Category average: 6.6
Territory management
Users can defines salesperson territories based on customer or market characteristics.
Category average: 7.2
Social engagement
The software can facilitate and track engagement with customers via social channels.
Category average: 6.8

Most Frequent Users

Top 3 industries using SAP Sales Cloud.

Based on HG Insights installation data

View all Reviews

#1 most frequent

Manufacturing

19.0%

198 installations of 1,040

#2 most frequent

Professional, Scientific, and Technical Services

15.5%

161 installations of 1,040

#3 most frequent

Information

14.7%

153 installations of 1,040

Pros

Improved data access for sales teams
Real-time visibility into stock levels and pricing
Potential to simplify complex sales scenarios

Cons

Integration stability issues
Data duplication problems
User experience hindered by the need to switch between systems

PRANAY PATRA View profile

SENIOR ENGINEER in Information Technology at ASCENDION ENGINEERING PCT LTD (501-1000 employees)

Use Cases and Deployment Scope

SAP sales cloud helps in complex finance scenarios for better compliance with us, and it helps in faster sales conversion due to complex automation. It reduces cost and error for manual intervention as it automates most things. Its capability to make the integration smoother with other SAP products like SAP FICO, SAP MM, and SAP PM.

Pros

The scalability term is very high and easy.
AI-powered sales insight.
S4/hana support for cloud integration.
S4/hana support for cloud integration.

Cons

It is a little complex and costly for smaller organizations.
Classified as a specific business where the challenge is customization.
Integration problem with legacy systems, as it's well aligned with the SAP ecosystem.

Return on Investment

Increased efficiency for salespeople due to real data tracking and analysis.
Cost reduction: We can say it's essential to do things faster.
Customer behavior data and real-time tracking help to know customers' tastes for better retention and conversion.

Other Software Used

Selenium, Playwright, Appium

Shubhank Shrivastava View profile

Support Analyst at Shipbob (501-1000 employees)

Use Cases and Deployment Scope

We use SAP Cloud as our primary platform for getting leads and tracking the opportunities. Our sales team can access CX data, pricing, and order history easily due to its integration with SAP ERP. It centralises all the customer data into one place and automates repetitive tasks like followups which ease the burden for our sales rep. They can focus on closing the deals because of this.

Pros

It centralize all the scattered data across spreadsheets into one place
Automate tasks like followups and email sync
Managers use built in reports to get real time updates on leads, and the progress

Cons

Mobile app can be improved as it lacks features that we can use on desktop.
User interface may feel bit outdated compared to modern CRMs
Integration with non-SAP products is not easy and can be challenging sometimes.

Return on Investment

Revenue was uplifted due to their 360 customer view which allows our sales team to complete history of all the communications
Automation of tasks and improved sales forecasting allowed better strategic planning. It also save a lot of time of our sales rep so that they can focus more on closing deals.
Pipeline visibility and cross team collaboration helped us deliver more consistent experience for our customers.

Alternatives Considered

Salesforce Sales Cloud

Other Software Used

Microsoft Teams, Microsoft Power BI, Microsoft Excel

Verified User

Employee in Information Technology (201-500 employees)

Use Cases and Deployment Scope

The Sales and the Service team uses SAP Sales Cloud for their daily job, with the advantage of sharing one tool and having a 360 view of the customer. The integration of SAP Sales Cloud with Outlook allows a quick way of tracking the sales agenda in the tool and the integration with the ERP system allow the sales team to process sales orders quickly.

Pros

Sales Quote management
Ticket management
Opportunity Pipelines

Cons

Better Outlook integration: especially contacts exchange
Improve the integration with SAP Marketing Cloud

Return on Investment

revenue uplift

Other Software Used

SAP S/4HANA Cloud, SAP Marketing Cloud, SAP Commerce Cloud

Verified User

C-Level Executive in Information Technology (5001-10,000 employees)

Use Cases and Deployment Scope

We use SAP Sales Cloud for marketing campaign, as CRM, customer orders reegister, trade marketing activities, scheduling visit at point of sale, service and products complaits, etc.

We had more than 6 solutions from different parnerts and now we only have ONE. In the other hand, now we have visibility about leads, customers, RFPs stages, all integrated with our ERP.

Pros

Visit routing
Integration with SAP ERP
CRM
Lead management

Cons

Complex implementation
Support is expensive
Few consultant in the market

Return on Investment

Positive: Supervision of your sales team
Positive: Total visibility of the opportunity management (Win/Loss)
Positive: Total visibility of the marketing campaigns (KPIs)

Alternatives Considered

Salesforce Field Service, Salesforce Marketing Cloud, Salesforce Sales Cloud and Salesforce Service Cloud

Other Software Used

SAP Commerce Cloud, SAP Concur, DocuSign

Jocelyn Menard

Account Executive in Sales at Taetron Technologies (201-500 employees)

Use Cases and Deployment Scope

The Sales and Marketing departments are able to do everything in this singular platform like track touchpoints, opportunities, and sales activities and the dashboards are very helpful for understanding sales performance.

Pros

Sales pattern analysis.
Seamless integration of on-premise and cloud-based processes.
Contract life cycle management.
Pipeline manager.
Facilitates intelligent selling.

Cons

Complex customizations need additional technical expertise.
Resolving complex queries might take longer at times.
The mobile version doesn’t match the desktop functionality.

Return on Investment

Ensures the sales team is equipped with warm leads ready for conversion.
The AI assistant reduces manual tasks for sales reps.
Clear vision of sales process along with the data handling and process flow management.

Other Software Used

Sales Performance Management solutions from SAP SuccessFactors, Flockjay, Slido

Salesforce Sales Cloud

HubSpot CRM

Microsoft 365

SAP Sales Cloud

What is SAP Sales Cloud?

Categories & Use Cases

Media

SAP Sales Cloud Key Features

Top Performing Features

Customer data management / contact management

Single sign-on capability

Workflow management

Areas for Improvement

Social data

Territory management

Social engagement

Who Buys & Uses SAP Sales Cloud

Most Frequent Users

Manufacturing

Professional, Scientific, and Technical Services

Information

Most Frequent Users

United States of America

Germany

United Kingdom of Great Britain and Northern Ireland

Most Frequent Users

Sales

Engineering

Finance

SAP Sales Cloud Reviews

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Other Software Used

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Alternatives Considered

Other Software Used

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Other Software Used

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Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

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Other Software Used

SAP Sales Cloud Alternatives