TrustRadius Insights for ServiceNow Security Operations are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Configurable Interface: Users have praised the highly configurable and intuitive user interface of ServiceNow Security Operations. It has been noted by several reviewers that this feature makes it easy to access and resolve incidents quickly.
Range of Features: Many users appreciate the wide range of features available in ServiceNow Security Operations, including assignment rules, risk calculator, vulnerability group rules, and UI supporting both mobile and desktop for handling security incidents. Several reviewers have mentioned this as a significant advantage when using the platform.
Centralized Records Maintenance: The centralized maintenance of complete records in one place is another common positive aspect noted by several reviewers. They appreciate how it is auditable for compliance purposes while being cross-referenced for historical reference.
We are using a service now security operations center to monitor our network resources, since my team works in the cloud it can detect any performance or abuse of our network resources. An incident is automatically logged on to service now from which we can check and resolve the incident. We have the option to perform a complete root cause analysis of the problem and also threat intelligence provides us a scope to gain more knowledge about the security incidents.
Pros
Automatically creates a ticket for security incidents.
Complete root cause Analysis of the problem.
Ability to provide more knowledge because of threat intelligence.
Cons
Integration with other third party applications.
Likelihood to Recommend
Well suited to monitor all the network resources and create incidents automatically. We can check a complete root cause analysis to see if the problem is with the network or just the software performance.
Verified User
Team Lead in Information Technology (10,001+ employees)