Smith.ai

Score9 out of 10

19 Reviews and Ratings

Community insights

TrustRadius Insights for Smith.ai Live Website Chat are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Seamless CRM Integration: Several users have found that Smith.ai Live Website Chat integrates seamlessly with their CRM API, eliminating the need for manual data entry. This feature allows them to capture every lead efficiently and ensures that no potential customer falls through the cracks.

Cost-Effectiveness: Many reviewers appreciate the cost-effectiveness of Smith.ai Live Website Chat compared to other online chat support providers. They find that they are getting great value for their money without compromising on quality or functionality.

Easy Configuration and Integration: Users highlight the ease of custom configuring and integrating the chat display on their website. They appreciate how straightforward it is to set up and customize the chat interface according to their specific needs, allowing them to provide a seamless experience for their website visitors.

Reviews

15 Reviews

Can't recommend anyone better for our personal injury firm!

Rating: 10 out of 10

October 25, 2021

Use Cases and Deployment Scope

Our PI firm has tried at least half a dozen companies that provide the same or similar services as Smith.ai in the five years I've been with my company. Smith.ai has far outperformed all others. They have continued to provide us with the most professional, responsive, and thorough service of any company hands down. Not only is our account manager, Alex, extremely attentive to our needs, but he ensures that every adjustment to our process is followed through by every Smith.ai agent, every time. Alex ensures that all information necessary to make a determination is obtained from each lead, which also has helped to increase our productivity tremendously. Our leads are met with sympathy and understanding, as well as unwavering professionalism, which, of course, translates to more clients for our firm. I can't recommend Smith.ai enough, and if you have the option, definitely request Alex as your account manager!

Pros

Responsiveness by Account Manager
Agents are articulate and obtain all necessary detail on every call
Agents sympathetic to our injured potential clients

Cons

Would like the ability to have our calls recorded on Smith.ai's end, since our calls are transferred to them, and we cannot record ourselves at that point.

Likelihood to Recommend

Smith.ai is well suited for any time you don't have internal employees answering live calls. Their services have been a game-changer for our company, especially since the pandemic.

Lindsey Irvine

Office Manager in Legal at Van Wey Law (11-50 employees)

Vetted Review

1 year of experience

Smith.ai Offers Affordable Legal Website Chat

Rating: 10 out of 10

Incentivized

November 27, 2020

Use Cases and Deployment Scope

Smith.ai provides web chat services for our website including chatbot AI response and live agents. They also provide live agents to respond to messages received on our Facebook business page.

This service integrates with our intake department to screen prospective new leads. This allows us to capture new leads that visit our website and choose to engage with our "chat now" feature.

Pros

Integrates with our CRM API. It allows us to capture every lead without having to manually re-enter information.
It is very cost effective compared to other online chat support providers.
Its display on the website is easy to custom configure and integrate.

Cons

No option to hand off online conversations to someone in-house.
No option to customize image of operator icon.

Likelihood to Recommend

Smith.ai Website Chat is an excellent solution for law firm owners that want a cost-effective strategy to capture lead information from website visitors.

Our website generates hundreds of visitors each day and over 7,000 visitors per month. I strategically have placed the online chat feature on the contact page on our website to engage with only those potential clients that are serious about retaining our services and making a purchasing decision.

I have priced this type of online chat service with several other providers (Ngage, Apex Chat). Some of these providers charge as much as $35 or hire per qualified lead. Smith.ai comes in at approximately $8-$15 per chat session with a potential lead and even offers some flat rate options.

There can be further cost savings if only the chatbot feature is used without live agent support. In this option, a website visitor can engage with a chatbot using Automated questions and answers without the need for live agent support. My firm beta tested this product in of it itself and it generated several thousands of dollars in revenue.

The customer support has also been exceptional. All the representatives at Smith.ai have been responsive to customer service questions and implementation of the product.

Capturing leads with the chatbot feature and the live agent support has even been more profitable. Based on our CRM data, website chat leads generated over $127,500 of revenue for our firm and engaged with 230 potential clients in just the past 12 months.

Shawn Hamp, Esq.

Attorney at Law in Corporate at The Law Offices of Shawn B. Hamp, P.C. (1-10 employees)

Vetted Review

2 years of experience

Good virtual chat receptionist

Rating: 8 out of 10

Incentivized

November 24, 2020

Use Cases and Deployment Scope

We used Smith.ai Live Website Chat as the chat software and answering service for our website. It frees up internal resources to fully focus on other things rather than having chat as a background task that can interrupt at any time.

Pros

Quick response
Full transparency into each conversion
Always on

Cons

Branding on the chat tool
Iteration is necessary on company information and playbook
Non- relevant chats can add up
The chat is difficult for users to dismiss, it must be dismissed on every page

Likelihood to Recommend

Smith.ai Live Website Chat is great for small marketing teams that want another conversion channel. The better and clearer the information provided to Smith.ai Live Website Chat the better the results.

Verified User

Director in Marketing (11-50 employees)

Vetted Review

1 year of experience

The best system and support I have ever seen!

Rating: 10 out of 10

November 23, 2020

Use Cases and Deployment Scope

Smith.ai Live Website Chat has set up my chatbot on my site, and they monitored it 24/7/365. Prospects can chat with a human in minutes. Their service gives me a market advantage over most other companies on the web that may take a day to respond. People want answers now.

I have never had this much support from a SAAS. Their access and support is the best I have seen.

I will be setting up the voice answer once I set up a VOIP system.

Pros

They set up and monitor your chat on your site, giving your prospects instant service.
I have spent so much time with their support team. I never felt more welcome to an SaaS.
Their phone monitoring system saves you time and will increase your profits by converting more leads into paying clients.

Cons

I have not seen any area for improvement. These people have a great service backed by an even better level of support.

Likelihood to Recommend

Their chat monitoring is useful to anyone who wants to provide fast communication to prospects. I see so many companies with horrible response times for their chats. They are very professional and helped me create scripts that help them convert more leads. It is basically a virtual sales team.

Their phone service saves companies time on wasted calls and fills in when they can't answer the phone. They say that over 50% of leads are never followed up because of a poor phone strategy. Smith.ai Live Website Chat fixes this.

Lance Cook

Founder SavvyMarketing.ca in Marketing at SavvyMarketing.ca (1-10 employees)

Vetted Review

Reseller

1 year of experience

Smith.ai Live Website Chat Efficiently Engages Essential New Leads

Rating: 10 out of 10

Incentivized

November 23, 2020

Use Cases and Deployment Scope

Our firm uses Smith.ai Live Website Chat to engage prospective new clients who are navigating our website. With Live Chat, Smith.ai is able to quickly collect all of the pertinent information from new leads for us.

Pros

Smith.ai Live Website Chat agents are immediately available to address questions and collect information from new clients.
The agents are warm and personable.
In addition to collecting a new lead's contact information and case details, the chat agents also collect referral sources.

Cons

Although you can close the chat message, the chat bubble can not be closed and it can cause issues being able to read website content.

Likelihood to Recommend

The live website chat feature is perfect for collecting a new lead's contact information and general case information, but is not as helpful when a client is looking for immediate guidance on legal issues.

Sarah Renfro

Partner in Legal at Renfro & Renfro, PLLC - Attorneys & Counselors at Law (1-10 employees)

Vetted Review

Smith.ai Live Website Chat adds clients to my practice

Rating: 10 out of 10

Incentivized

November 12, 2020

Use Cases and Deployment Scope

I use Smith.ai Live Website Chat on my website homepage to allow visitors to effortlessly reach out without calling or emailing, especially when using a phone or tablet, and with no need to call or log into email. Smith.ai Live Website Chat helped me customize the look to fit with my brand. The Q&As and disclaimers integrate seamlessly on my website. Notably, Smith.ai Live Website Chat replaced the live chat service I had on my site before at a tremendous value and without compromising anything. The instant emails that contain visitor contact information allow us to immediately follow up and convert visitors into clients. It is especially useful that visitors can instruct how and when they wish to be contacted so that our followup is welcomed.

Pros

Instant email with specific contact info for visitor
Instruction on how and when visitor wishes to be contacted
Ability to determine where the visitor is coming from (referral source)

Cons

Allow for even more customized Q&A

Likelihood to Recommend

Smith.ai Live Website Chat is best suited for visitors who can concisely state their legal issue and how they want to be contacted back. These are usually visitors that are "shopping" for the most responsive law firm. It is less suited for those who have a complex case and need to provide detailed background--email or calls suit this visitor better.

Maria N. Jonsson

Law Offices of Maria N. Jonsson, PC in Legal at Law Offices of Maria N. Jonsson, PC (1-10 employees)

Vetted Review

1 year of experience

Time and Money Saved by Smith.ai

Rating: 10 out of 10

Incentivized

November 9, 2020

Use Cases and Deployment Scope

Smith.ai Live Website Chat is used by every member of my team to communicate with our clients. Smith.ai Live Website Chat handles our incoming calls and outbound calls with ease and in a timely manner. They also manage our online chat function--following our instructions to assist clients--and set up consultation calls with our firm.

Pros

Excellent customer service
Competitive pricing

Cons

Multiple employees will work with you; some understand instructions better than others
Keypad app occasionally malfunctions

Likelihood to Recommend

Smith.ai Live Website Chat is excellent for people with smaller businesses who do not have a brick and mortar location. It's a great alternative to having my assistant answer calls and chats so she can tackle bigger projects and address callers when necessary.

Sonia Lakhany

Trademark Attorney in Legal at Lakhany Law, PC (1-10 employees)

Vetted Review

2 years of experience

We love Smith.Ai!

Rating: 10 out of 10

October 29, 2020

Use Cases and Deployment Scope

We use Smith.ai Live Website Chat for perspective clients wanting to schedule a consultation. The chat agents will gather useful information for us so that we may engage with the perspective client accordingly. The chat agents provide all the necessary information for us facilitating our job when it comes to screening perspective clients/relevant chats.

Pros

Gather information from perspective clients.
Relay accurate/appropriate expectations to perspective clients.
Sympathize with perspective clients.
Conduct all chats in a very professional, yet not insensitive manner.

Cons

From our end, functionality is easy to follow.

Likelihood to Recommend

Smith.ai Live Website Chat in my perspective, is very well suited for law firms or any business where an individual can obtain initial information for contact. The agents obtain information; who is calling, why, what are the issues, they take very detailed messages. It is like a receptionist, but in text form. I think any business can use Smith.ai Chat and be happy with results. We are a small firm, but Smith.ai Chat is tremendously helpful with the volume of website visitors we have; they do a great job and weeding out spam/irrelevant chats.

Eloisa Rodriguez

Paralegal/Office Manager in Legal at Sachdev Legal Group (1-10 employees)

Vetted Review

Smith AI is the best

Rating: 10 out of 10

Incentivized

October 27, 2020

Use Cases and Deployment Scope

I honestly LOVE every feature that that Smith AI has. I use Receptionist Services, Keypad and Chat. All of the services work well together and the chat flow could not have been easier to set up. Someone who was really passionate about the power of chat helped me to get up and running with chat and it was great to have the support. I have had so many people reach out via chat that I have been able to convert to clients.

Pros

Easy to install
Receptionist answered chats are very professional
AWESOME engagement and conversion

Cons

With Self-Service chat, the chat requests are not in real time. You need the receptionist service

Likelihood to Recommend

I recommend Smith AI to everyone especially when clients compliment me on my receptionist. It could be my secret but, I am happy to share!

Sara Gepp

I.T. Consultant in Information Technology at Close to the Earth (1-10 employees)

Vetted Review

2 years of experience

Smith.ai has delivered new client leads a twice the rate our advertising spend has delivered - a GREAT VALUE

Rating: 10 out of 10

September 26, 2020

Use Cases and Deployment Scope

Smith.ai chat and reception service have been implemented on the website to help service site visitor questions and book new appointments. The biggest benefit we were trying to address was to handle frequently asked questions and help clients book appointments.

Pros

Easy to configure chat interface
Nice use of chat messaging during setup
Unlimited chat questions and answers

Cons

It needs to be easier to white label the chat interface.

Likelihood to Recommend

Smith.ai has consistently delivered over 50 new client leads from the website and has nearly twice the return on investment as our business advertising. Since installing the service we have seen more FAQ type questions answered here than on the phone helping keep the front office focused on tasks and helping clients instead of answer the phone. The chat function is particularly beneficial for evening and weekend client and prospect inquiries.

If all you are seeking is a simple chat interface that isn't connected to your appointments or payment system there are cheaper solutions.

Neal Cornett

President in Marketing at Sigmategy, Inc. (1-10 employees)

Vetted Review

1 year of experience

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Smith.ai Offers Affordable Legal Website Chat

Rating: 10 out of 10

Incentivized

November 27, 2020

Use Cases and Deployment Scope

Pros

Integrates with our CRM API. It allows us to capture every lead without having to manually re-enter information.
It is very cost effective compared to other online chat support providers.
Its display on the website is easy to custom configure and integrate.

Cons

No option to hand off online conversations to someone in-house.
No option to customize image of operator icon.

Likelihood to Recommend

Shawn Hamp, Esq.

Attorney at Law in Corporate at The Law Offices of Shawn B. Hamp, P.C. (1-10 employees)

Vetted Review

2 years of experience