SnapSurveys Reviews and Ratings

Rating: 10 out of 10

Score

10 out of 10

Community insights

TrustRadius Insights for SnapSurveys are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy to use and powerful: Snap Survey Software has been praised by many users for its ease of use and powerful capabilities. It offers an integrated approach to questionnaire design and database structure, making it a user-friendly tool for conducting surveys efficiently.

Intuitive software with robust features: Users have repeatedly highlighted the intuitive nature of Snap Survey Software, despite its impressive range of features. This combination allows users of all levels to navigate the software easily and take full advantage of its capabilities.

Excellent questionnaire design and reporting functionality: Reviewers have commended Snap Survey Software for its excellent questionnaire design features and comprehensive reporting capabilities. These include basic cross tabs and statistical analysis tools that provide valuable insights into survey data.

Reviews

8 Reviews

Snap Survey helps you in a SNAP!

Rating: 8 out of 10

Incentivized

March 14, 2021

Use Cases and Deployment Scope

We were looking for an application where we could use a survey electronically (online and offline) or via paper that would then go easily into the data collection for said survey. SnapSurvey was the only solution we found that provided these services within our budget and they worked with us on pricing as we are non-profit. It is user-friendly.

Pros

Online surveys
Ability to print surveys
Uploading process of paper surveys
User friendly

Cons

A larger discount for non profits
Complex logic
Conditional formatting

Likelihood to Recommend

We would recommend this product to others and it really does fit the needs of the virtual world and still meets the needs of those that need to complete paper. It really is a happy middle place as it works either way. Again, the interface is user-friendly and the ability to do surveys offline is great.

Paola Cedeno

Event and Data Management Specialist in Information Technology at Prime Time Palm Beach County (11-50 employees)

Vetted Review

3 years of experience

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Snap Survey! Great all arounder

Rating: 6 out of 10

Incentivized

November 29, 2018

Use Cases and Deployment Scope

It is used to develop surveys and collect survey data. Myself and 2 others are currently using it. Overall, it's used for brand trackers and short customer experience surveys. For the surveys that we do that aren't entirely complex, this is a perfect tool to use. It's also easy to access anywhere since this is a cloud-based survey platform like most other competitors.

Pros

Survey development
Data collection
Quick analysis
Interactive tutorials

Cons

Nothing really. It's fine the way it is. Much cheaper than some competitors.

Likelihood to Recommend

It is well suited for developing online surveys and online survey data collection in any aspect. For surveys that have to be programmed to more complexity, this may not be the best tool to use, maybe one one with a better user experience. I do like that there are a wide variety of reports available based on the content.

Verified User

Employee in Marketing (11-50 employees)

Vetted Review

1 year of experience

Snaps Surveys

Rating: 10 out of 10

Incentivized

July 1, 2014

Use Cases and Deployment Scope

It is easy to learn and was a great asset to the company. The SNAPS help desk was always helpful. The surveys were easy to customize and you will be able to create surveys for different departments.

Pros

The training helped me to customize surveys for the different departments that the office of IR served.
Surveys were easy to create and gathering information was made easy because SnapsSurveys worked well with SPSS.
Once surveys were created I could scan them and have the results to my boss in less than an hour depending on the size of the survey group.
Snaps customer service reps were always willing to help.

Cons

Free online basic training.
FAQ section for the beginners.
SNAPs wizard to help make the surveys.

Likelihood to Recommend

Include cost of training in the cost of the product.

Christina O'Steen

Research Specialist at Georgia College and State University (501-1000 employees)

Vetted Review

8 years of experience

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SnapSurveys: a full featured questionnaire design and analysis progam at a reasonable price

Rating: 10 out of 10

Incentivized

March 1, 2014

Use Cases and Deployment Scope

Snap is very versatile and we use it for a variety of purposes within our organization to support best practices. With respect to academic studies, we conduct large web-based statewide benchmark and longitudinal tracking surveys among adults across the Commonwealth of Massachusetts and capture in-depth qualitative information among specialized targeted populations. Also, a primary focus of my department is to evaluate programs and services with regular evidence based results. Snap is used as an ongoing tool to track customer satisfaction with our Helpline, evaluate trainers, courses, conferences and retreats and measuring program effectiveness by tracking the level of knowledge transfer before and after clinicians participate in our Institute.

Pros

Snap Survey Software is fairly easy to use and is very powerful. As the researcher writes the questionnaire, the database structure, routing patterns, format, layout are all integrated. For something so powerful, it is amazingly intuitive.
In addition to being an excellent questionnaire designer, it has terrific reporting capability from basic cross tabs to statistical analysis. Because the analytic functionality is built into the program, the data is clean and it minimizes analysis mistakes which can easily be made by transferring data into a standalone analysis package. Most statistical analysis (T test, Z test, Chi Square, Mean, Median, Mode, Std Deviation ... can be done in this program. Unless you are using higher level statistics this package can serve your needs.
Snap 11 know has "Smart reporting" capability which is more complex and not for everyone but if you need it, it can be terrific. We are using it to provide standard reports, in which the time periods change. For each quarter, we can generate a new standardized report with new charts and analysis with just a few keystokes.
Snap WebHost allows us to collect data and manage the survey on the web. We use it for consumer web-surveys and also as a computer aided data entry device for our internal work.

Cons

While SNAP does a great job of providing instruction worksheets that can help researchers "muddle through" some of the less known survey features. Some of the time I wish that they could just make some of the functions easier, without needing to look at the FAQ worksheets or email tech support.
They provide a variety of standard tables and charts and you can tweak and save for your own templates. However, they provide the ability to change so many things, that it can be a bit exhausting trying and testing each little change to get it just right. I think they could make that process a bit quicker and shrink the learning curve.
While I have been using this program regularly for over 20 years and have seen the functionality grow to where it is today, I think if you only use it occasionally, it may be a challenge when you come back to it to remember how everything works. The good news is that free Tech Support is part of the annual maintenance contract and they are great and very responsive.

Likelihood to Recommend

I think it is very important to go through their training videos and user guides. Devote the time to learning it correctly from the beginning. In the long run you will enjoy it much more than plowing right into it and then trying to find out if you did it right. Also, while you are not required to buy the annual maintenance contract, I think if you are going to use the program, don't skimp, buy the annual maintenance contract. The free technical support is necessary, especially when you are up against deadlines.

Phil Kopel

Research and Data Director in Professional Services at Massachusetts Council on Compulsive Gambling (11-50 employees)

Vetted Review

24 years of experience

SnapSurveys equals great variety.

Rating: 8 out of 10

Incentivized

March 1, 2014

Use Cases and Deployment Scope

I have experience using SnapSurveys for a variety of assessments purposes in higher education. This includes assessing classroom learning outcomes, gaining demographic and background information from various campus constituencies across campus which may be used to drive new policies and procedures. I have also used it in gaining feedback about the campus environment, from faculty, staff, and students.

Every time I have used SnapSurveys I am always impressed with the great variety of how you can administer your survey. Having the ability to use paper, tablet, pdf, online, as well as many others, is a fantastic way to ensure you are not leaving out any demographic. I have tried other products that only offer e-mail surveys and have received fewer responses because of this. I am always impressed with the user interface and ease of use of SnapSurvey products. Though it is not used throughout the entire organization, I am consistently advocating for its use by others.

Pros

Provides a great selection of mediums for administering surveys.
Has the ability to administer your survey in many languages.
Great support for products.

Cons

Though the user interface is easy to navigate, it would be nice to see is design updated to something more aesthetically pleasing.

Likelihood to Recommend

If you are looking to get a large sample response for you survey SnapSurveys is great for this. As mentioned before, it provides many options for data collection.

Casey Iannone

Research, Analysis & Planning Intern at The College at Brockport State University Of New York (501-1000 employees)

Vetted Review

2 years of experience

Probably the best survey software in the world....

Rating: 10 out of 10

Incentivized

February 28, 2014

Use Cases and Deployment Scope

I use Snap to run online surveys for my clients. I'm a marketing research freelancer and founder of TG Research. Online surveys and project management are two of my key service offerings. My clients include market research organizations who value the full functionality of a well-established piece of survey software like Snap. My clients in other sectors find the surveys I produce professional, extremely user-friendly and appreciate how they are branded to match their corporate identity. Prior to working for myself I set up and managed the Research Services team at Snap at their UK HQ. When I left the company in 2012 to relocate to the US I did not hesitate in continuing to use Snap for my surveys. I have worked on projects where other survey software packages have been used over the last three years but they did not measure up to the high standards I was accustomed to.

Pros

Snap has wonderful vast functionality. I love showing off it's latest new features!
As well as online surveys, you can produce mobile, paper and kiosk versions with Snap.
You can run surveys in multiple languages (including double-byte such as Japanese and Chinese) and analyze all the results together.
Smart reporting is definitely worth checking out if you have multiple tailored reports to produce over time.
Their support people are extremely professional and knowledgeable.
Their worksheets (available on their website) are invaluable and very well written.
Their Research Department, staffed by guru users of the software, can provide additional resource for a fee.

Cons

Some functions can be a little fiddly to set up if you don't use them very often but usability has definitely improved since I started using version 4+ in 1997!

Likelihood to Recommend

Snap is wonderful. It's great value for money for the functionality it offers. I would not hesitate to recommend it to anyone who carries out regular surveys. I'd advise you to invest some time in learning how to use the software properly to get the most out of it or perhaps commission Snap's Research Department to set up your initial questionnaire design and analysis and then take it in-house. You can save and load their style templates onto subsequent surveys to make them look fantastic. The software keeps getting better so I'd definitely recommend paying the modest fee for Snap Plus each year (support and upgrades). Support and upgrades are free for the first 12 months after your initial purchase.

Tamara Gooderham

Founder TG Research at TG Research (Myself Only)

Vetted Review

16 years of experience

View profile

Snap Surveys aren't a snap but their sophistication allowed us to solve a complex problem

Rating: 6 out of 10

Incentivized

February 26, 2014

Use Cases and Deployment Scope

We are a Federal Government contractor supporting several government agencies, and our primary use case for Snap Surveys is on a project supporting the Centers for Medicare and Medicaid Services (CMS). We use Snap Surveys primarily to implement a system where Hospital Associations can administer a tool to their constituent hospitals and report anonymized data back to us. We purchased all the licenses and provided directions and support to all the associations so that they could administer the tool to their hospitals. The hospital associations have collected

We also use Snap Surveys for smaller, less formal uses such as small, one-time surveys. We also once used Snap Surveys to collect file submissions from people as a file upload location.

Pros

File upload capability: I can build a question such that the user can attach a file to the survey as part of an answer
Complex logic: Snap Surveys is the most sophisticated survey software I have used in this regard. Skip logic, answer piping, etc are all very advanced
Customer Support: I get a live response either right when I call or a call back within a few hours. Their tech support and sales people are top-notch.

Cons

Difficulty of use: Since the software has such sophistication, using all the features requires a very detailed understanding which takes a lot of time and effort.
Tiering of features: The licensing model is a bit unclear and not the easiest to understand.

Likelihood to Recommend

How complex is the logic of the survey? The more complex, the more suited Snap is.

How much money do you have to spend? Snap Surveys is expensive.

Are you willing to invest the time of a smart person from your team or pay for an expert? The learning curve is steep.

Jonathan Crane

Staff Associate in Professional Services at Econometrica, Inc. (51-200 employees)

Vetted Review

2 years of experience