Stitch Labs (discontinued)

We used Stitch Labs as the central Order Management System at our business. The purpose was to link all our revenue channels (Amazon, Website, Retail, Wholesale) into one platform. It also managed all of our inventory, order fulfillment, and reporting into one system. It worked okay as a medium range option from an expense standpoint. Unfortunately Stitch Labs was purchased by Square in 2020, and the system has been discontinued. We were forced to migrate to a new platform as it the whole system was shut down in June 2021. If you have a medium size business that wasn't more distribution focused (less on manufacturing) the system worked well. Since the platform has bee completely discontinued to existing and new users I can't recommend it.

I can't recommend Stitch Labs as it was discontinued as of June 2021 (after being purchased by Square). All existing users have had to move off the platform and it they are not taking new customers. Square has said they are going to relaunch a new version of Stitch Labs possibly sometime in the future, but release date and features have not been announced.

I used Stitch Labs for inventory fulfillment, and to leverage powerful automation through order management systems to optimize logistics for delivery. We also used the reporting and analytics function to run smarter operations. This was mainly used company wide, but I came to rely more on it through an individual aspect as that was a main function of my position at the time.

SL helped us see where we could improve and where we were badly failing at certain aspects of the business. It helped product and inventory management system that was easy for everyone to follow and comply with. Its order management tool allowed us to more seamlessly deliver products to customers as well as keep track of international orders.

Stitch Labs is used internationally by our team to process orders across several different types of sales platforms (shopify, amazon, wholesale, hospitality) and create invoices and keep track of payments. It helped us bring together in one system all our different sales platforms. It is particularly useful in regions like europe that maybe have up to 4 different shopify stores and 3 amazon platforms but ship from 1 warehouse hub.

Stitch Labs is very well suited to bring multiple types of sales platforms together for central processing, and the integration process is straightforward and pre-set. It did take a lot of money and time to integrate with our 3PL. If you sell directly and have one warehouse, I suggest incorporating directly from the sales platform. Stitch Labs do not add much value, and you can spend a lot on the 3PL integration due to restrictions with Stitch Labs

We used Stitch Labs to manage our inventory across several online marketplaces including Big Commerce, Amazon, and eBay. It allowed us to maintain control over our inventory, and we rarely had a stock out. The Stitch Labs system updated in real time and helped us project inventory orders based on reports of past sales. We felt like we finally had a handle on our inventory numbers.

Stitch Labs is a dependable platform that offers extra services such as purchase order tracking and integration into the inventory system. It can also handle multiple warehouse locations which helped when we were storing and fulfilling from several locations. If you are a small company it may be more than you need. If you're a growing company it could be a good service to grow into.

I use Stitch Labs to manage all my orders coming in from Etsy as well as manual orders I input for my wholesale clients. I have used it for 6ish years and love how easily it integrates with every platform. The order tracking and process management tools are great. I also use it for invoicing customers. It keeps everything straight for me!

Perfect for Etsy shop owners who have wholesale customers and multiple streams of orders coming in they need to manage. May not be necessary for someone with one retail shop or online platform.