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SurePayroll

Score4.2 out of 10

40 Reviews and Ratings

What is SurePayroll?

SurePayroll offers an online payroll service that lets small business owners run payroll anywhere, anytime. The vendor automatically pays and files federal, state and local payroll taxes.

Categories & Use Cases

SurePayroll Key Features

Learn about the best (and worst!) features SurePayroll has to offer, as determined by TrustRadius' reviewers.
Based on 40 ratings of SurePayroll's features
View all SurePayroll features

Top Performing Features

  • Pay calculation

    Pay calculation provides for computation of employee pay with state and federal deductions.

    Category average: 9

  • Benefit plan administration

    Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.

    Category average: 8

  • Direct deposit files

    Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.

    Category average: 9.1

Areas for Improvement

  • Reimbursement management

    Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.

    Category average: 8.1

  • Support for external payroll vendors

    Support for external payroll vendors is the ability to integrate with 3rd-party payroll services.

    Category average: 7.2

  • Off-cycle/On-Demand payment

    Provide employees access to wages accrued during the pay period before the end of the pay cycle.

    Category average: 8.4

Who Buys & Uses SurePayroll

SurePayroll Reviews

What users are saying about SurePayroll.
View all SurePayroll reviews

SurePayroll Decision

Incentivized
Michael LienView profile
CFO & Director of Operations in Corporate at TRIC Tools, Inc. (11-50 employees)

Use Cases and Deployment Scope

SurePayroll is being used by our business for payroll and certified payroll. I find it easy to use and easier to manage than any other service we've used in 18 years. Their customer support is outstanding.

Pros

  • Adding new personal and tracking 1099 contractors
  • Printing and distribution of checks, 1099, 941, W2
  • It works well with our annual Workers comp audits
  • They've been very helpful with yearend reviews and any changes in updating forms

Cons

  • Better chat bot interaction

Return on Investment

  • 100% positive,
  • Reduced our monthly cost from 1,500 to less than $100

Usability

Other Software Used

Right Networks

terrible company and software avoid at all costs

Verified User
Engineer in Engineering (1-10 employees)

Use Cases and Deployment Scope

They are my payroll processing system. There isn't anything more sophisticated than that.

Pros

  • They haven't screwed up a government filing yet

Cons

  • Customer service is terrible, it took me 90 minutes to speak with someone in billing
  • They have double billed me, their invoices have inaccurate descriptions of the line items
  • They have lied to me about what my pricing will be moving forward
  • The user interface is terrible

Return on Investment

  • The last time I had to speak to customer service, it took 90 minutes to speak with a human
  • I have had to reach out a number of times because they have double billed me, or they have billed me incorrect amounts

Usability

In my experience, horrible implementation and value

Susan ToogoodView profile
Enrolled Agent in Finance and Accounting at Crossroads Business Services LLC (1-10 employees)

Use Cases and Deployment Scope

Transitioned our payroll practice to SurePayroll (30+ clients) and has been an awful experience for us. For a guaranteed service, I'm receiving more letters from taxing agencies than ever before and, in my experience. unable to get service to correct problems. In my experience, numerous erroneous filings of tax forms with no resolution in sight. In my experience, VERY frustrating for clients and my staff. I could not in good conscience recommend this software - in my opinion, expensive and incorrect.

Pros

  • Pulls the payroll and taxes out

Cons

  • Onboarding
  • Customer Service
  • Ease in Reporting Problems
  • Solutions to Problems
  • Employee Access to Portal

Return on Investment

  • In my experience, horrible return on investment; expensive and more inaccurate than manually entering payroll.
  • For us, loss of confidence by clients due to incorrect and erroneous payments/filings

Usability

Other Software Used

QuickBooks Desktop Premier

SurePayroll Review

Briana Marks
CEO (Chief Executive Officer) in Human Resources at 15 dental offices (51-200 employees)

Use Cases and Deployment Scope

We use Surepayroll to process payroll for 12 different companies.

Pros

  • Good and easy to navigate website
  • Little to no problems using the website over the past 6 years

Cons

  • Customer service
  • Hours of hold, in my experience
  • Being rerouted 5-10 times for every inquiry, in my experience

Most Important Features

  • Processing payroll

Return on Investment

  • In my opinion, it's had such a negative impact because of the hours of hold and lack of resolutions that its taken too much of my time to use and I can no longer waste hours of my day to resolve the simplest problems.

Alternatives Considered

QuickBooks Desktop Premier

Other Software Used

QuickBooks Desktop Premier, SurePayroll

Payroll company EDD fraud

John Santoliquido
CEO (Chief Executive Officer) in Corporate at JC Blu Management (1-10 employees)

Use Cases and Deployment Scope

This company processes payroll for the business listed and I use Square for another so I can keep some separation and confusion to a minimum when processing payroll. In my opinion, the issue is that one of SurePayroll's tax specialists contacted the EDD directly and moved payments that were directed for my other company and moved them to be used for JC Blu Inc. This of course started the snowball effect of failure to pay notices along with assessments from the EDD for the company Sure Payroll does not represent. By the way, I found out all this information by calling the EDD myself because of a lack of response. Calls to SurePayroll to address this fraud have led to no solution and even the manager who was supposed to call has not after me leaving 6 plus messages. I believe you should stay away from using this company.

Pros

  • Nothing

Cons

  • Follow up

Most Important Features

  • Payroll

Return on Investment

  • terrible time waste

Alternatives Considered

Squarespace

SurePayroll Alternatives

Products similar to SurePayroll that may also meet your needs.
View all SurePayroll alternatives
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