SurveySparrow Reviews and Ratings

Rating: 9 out of 10

Score

9 out of 10

Community insights

TrustRadius Insights for SurveySparrow are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

User-Friendly and Intuitive: Many users have found SurveySparrow to be a user-friendly and intuitive survey tool. They appreciate its simple interface, which makes it easy for customers to interact with the platform. Some users also mention that even those without technical knowledge can use SurveySparrow effortlessly.

Customizable Design Options: Users appreciate the ability to customize various aspects of the survey tool, especially design firms. They find it valuable to have control over the visual elements of their surveys, allowing them to create beautiful and friendly surveys with just a few clicks. This customization feature is praised by multiple reviewers.

Excellent Customer Support: The fantastic customer support provided by SurveySparrow receives high praise from users. They highlight the helpfulness and responsiveness of the customer support team. This level of support has left a positive impression on many reviewers who have reached out for assistance or guidance while using the platform.

Reviews

3 Reviews

Know Your Business Know Your Clients

Rating: 10 out of 10

Incentivized

January 24, 2022

Use Cases and Deployment Scope

We used SurveySparrow to know the pulse of our business (whether our clients were happy or not with our services.) We created customized surveys catered to different services mainly banking and IT-related surveys which we provided, SurveySparrow allowed us to use multiple-choice questions along with open-ended questions, and help us stay ahead in the competition.

Pros

Creates customized questions
Multiple options for answering survey
You can add your company's logo so that the survey seems more authentic

Cons

I found it working perfectly well

Likelihood to Recommend

Well getting surveys from clients is a hectic job (as a user we all ignore surveys all the time ) SurveySparrow comes to the rescue and provides links to forward your survey on WhatsApp, email, and so many options. You can create a copy of the survey which you created and that is very time efficient. Suppose you have 3 clients and you give them the same service you can add a variable that will simply change the name of the client and the rest of the survey stays the same no need to create a different survey, mega time saver.

rohit bagdi

Associate Software developer in Information Technology at cmss (51-200 employees)

Vetted Review

View profile

Great research tool

Rating: 10 out of 10

Incentivized

November 29, 2019

Use Cases and Deployment Scope

SurverySparrow is a very cool service. We use to conduct surveys, get feedback and measure NPS metrics. Easy set-up is available with the visual editor, and set-up and prepare a new question in 5 minutes. It has a built-in email list of our customers. Integration with Zapier and Webhooks is great. It offers cool and visual reports for analyzing responses. We love that we can customize the style and font to match our company style.

Pros

Measurement NPS.
Getting feedback from customers.
We also use for lead generation.

Cons

Add custom CSS for Premium plan.

Likelihood to Recommend

SurverySparrow is great for conducting polls, surveys, and lead generation - it offers many integrations.

It is not very suitable as a chatbot due to the few available settings.

Vitali Kosyrau

CEO (Chief Executive Officer) in Corporate at Belcert BY LLC (1-10 employees)

Vetted Review

1 year of experience

Beautiful chat-style surveys that your audience will love taking

Rating: 9 out of 10

Incentivized

August 19, 2019

Use Cases and Deployment Scope

Survey Sparrow is currently being used across several departments in our organization. Customer support is using it for feedback on the quality of support while marketing is using it to gain valuable insights and ideas from our customers. We use Survey Sparrow to get valuable feedback from our customers and website visitors so we can improve how to serve them in all aspects of our business. With past survey software we used, getting people to actually fill out the survey was a challenge and made it difficult to gather enough feedback to make informed business decisions. Survey Sparrow uses a mobile chat-like interface that is much more engaging for users and we find it greatly improves response rates.

Pros

Creating and sending surveys is very easy and intuitive, no instructions needed. The interface is clean and inviting.
The mobile-first interface greatly increases response rates form my experience. Filling out a survey is like text messaging on your phone.
Surveys are more conversational in tone rather than an answer to the question style of the survey most other companies offer.
The feature set is not as robust as some other survey software but its simplicity makes it easy to use all around.
Customer support is very responsive.

Cons

There are limits as far as features and design options, and it would be nice to have more customization options.
The reporting and analyzing of survey data needs improvement. Exported reports do not show answers to custom text answers, and you can only read them online.
Needs more template options for specific use cases.

Likelihood to Recommend

From our experience, most people that fill out our surveys will do so from a mobile device. Survey Sparrow is perfect for a mobile audience and greatly improves response rates with its chat-style survey format. It is a great option for businesses that want a simple and reliable way to get feedback from their customers and website visitors and don't need extensive customization options. I would highly recommend Survey Sparrow if you want a no-fuss, easy to use survey software that just works. It is also suited for businesses that want the reassurance that they can speak to customer support when needed.

Gary Shouldis

Founder & CEO in Marketing at 3Bug Media (1-10 employees)

Vetted Review

2 years of experience

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Beautiful chat-style surveys that your audience will love taking

Rating: 9 out of 10

Incentivized

August 19, 2019

Use Cases and Deployment Scope

Pros

Creating and sending surveys is very easy and intuitive, no instructions needed. The interface is clean and inviting.
The mobile-first interface greatly increases response rates form my experience. Filling out a survey is like text messaging on your phone.
Surveys are more conversational in tone rather than an answer to the question style of the survey most other companies offer.
The feature set is not as robust as some other survey software but its simplicity makes it easy to use all around.
Customer support is very responsive.

Cons

There are limits as far as features and design options, and it would be nice to have more customization options.
The reporting and analyzing of survey data needs improvement. Exported reports do not show answers to custom text answers, and you can only read them online.
Needs more template options for specific use cases.

Likelihood to Recommend

Gary Shouldis

Founder & CEO in Marketing at 3Bug Media (1-10 employees)

Vetted Review

2 years of experience

View profile