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SurveySparrow

Score9 out of 10

12 Reviews and Ratings

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What is SurveySparrow?

SurveySparrow headquartered in Los Angeles offers their customizable survey platform, deployed via webpage, chatbot with conversational format, or distributable to audience segments.

Categories & Use Cases

Reviews

What users are saying about SurveySparrow.
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Know Your Business Know Your Clients

rohit bagdiView profile
Associate Software developer in Information Technology at cmss (51-200 employees employees)

Use Cases and Deployment Scope

We used SurveySparrow to know the pulse of our business (whether our clients were happy or not with our services.) We created customized surveys catered to different services mainly banking and IT-related surveys which we provided, SurveySparrow allowed us to use multiple-choice questions along with open-ended questions, and help us stay ahead in the competition.

Pros

  • Creates customized questions
  • Multiple options for answering survey
  • You can add your company's logo so that the survey seems more authentic

Cons

  • I found it working perfectly well

Return on Investment

  • The clients felt like they have been heard.
  • We got a clear objective on what we have to work on and what we were good at.

Alternatives Considered

SurveyMonkey and Google Surveys

Other Software Used

Flutter, by Google, Angular Feature Flags, ChiroFusion

Usability

Beautiful chat-style surveys that your audience will love taking

Incentivized
Gary ShouldisView profile
Founder & CEO in Marketing at 3Bug Media (1-10 employees employees)

Pros

  • Creating and sending surveys is very easy and intuitive, no instructions needed. The interface is clean and inviting.
  • The mobile-first interface greatly increases response rates form my experience. Filling out a survey is like text messaging on your phone.
  • Surveys are more conversational in tone rather than an answer to the question style of the survey most other companies offer.
  • The feature set is not as robust as some other survey software but its simplicity makes it easy to use all around.
  • Customer support is very responsive.

Cons

  • There are limits as far as features and design options, and it would be nice to have more customization options.
  • The reporting and analyzing of survey data needs improvement. Exported reports do not show answers to custom text answers, and you can only read them online.
  • Needs more template options for specific use cases.

Return on Investment

  • With a few short surveys, we were able to introduce improvements that greatly increased ROI.
  • With NPS scoring surveys we were able to catch customer service challenges before they became an issue with our customers.
  • Since Survey Sparrow is so easy to use we regularly create feedback surveys both for our customers and on our website.

Alternatives Considered

SurveyMonkey

Other Software Used

Outgrow, Salesflare, FreshBooks, Serpstat, SharpSpring

Great research tool

Incentivized
Vitali Kosyrau
CEO (Chief Executive Officer) in Corporate at Belcert BY LLC (1-10 employees employees)

Pros

  • Measurement NPS.
  • Getting feedback from customers.
  • We also use for lead generation.

Cons

  • Add custom CSS for Premium plan.

Return on Investment

  • Very simple and intuitive interface.
  • Easy to set-up and use - pays off quickly.

Alternatives Considered

Typeform and SurveyMonkey

Other Software Used

Zapier, Moosend, Serpstat

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