TrustRadius: an HG Insights company

TeamViewer

Score8.5 out of 10

2,592 Reviews and Ratings

What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

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Categories & Use Cases

Media

Screenshot of how TeamViewer lets users connect to devices and provide remote support.
Screenshot of where devices are a few clicks away.
Screenshot of the interface to monitor and manage devices proactively.
Screenshot of some of TeamViewer's integrations

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Screenshot of how TeamViewer lets users connect to devices and provide remote support.

TeamViewer Key Features

Learn about the best (and worst!) features TeamViewer has to offer, as determined by TrustRadius' reviewers.
Based on 2,592 ratings of TeamViewer's features
View all TeamViewer features

Top Performing Features

  • File transfer

    Securely exchange files with remote computer without having to use email or FTP.

    Category average: 8.7

  • Instant message

    Ability for administrator to communicate via instant message with remote user.

    Category average: 8.6

  • Session record

    Ability to record session for training purposes.

    Category average: 8.6

Areas for Improvement

  • Access to sleeping/powered-off computers

    Remote access and troubleshooting of out-of-band computers.

    Category average: 7.7

  • Annotations

    Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.

    Category average: 7.7

Who Buys & Uses TeamViewer

TeamViewer Reviews

What users are saying about TeamViewer.
View all TeamViewer reviews

Pros

  • Remote access and control capabilities
  • File transfer capabilities
  • Cross-platform compatibility

Cons

  • Performance and speed issues
  • Security concerns related to credential sharing
  • High pricing and licensing costs

TeamViewer is a software that help businesses to learn about their customers and engage with their employees in a much simplar and better way

Kishore Kunal
Marketing Manager in Marketing at Dorto Design Studio (201-500 employees)

Use Cases and Deployment Scope

TeamViewer is a third party software that helps us in connecting with different type of clients and employees that are working for our business. The software also helps us in communicating with all field staff with the help of audio and video calling, it also help us in give training to them and track their real time work

Pros

  • Building real time Communications
  • Multiple audio and video calls through personal devices
  • Simple and easy screen sharing with the whole team

Cons

  • Need powerful internet connection for complete collaboration
  • Does not work with iOS devices as there is no proper application available
  • The premium plan of this software is very costly and not beneficial for a small companies

Return on Investment

  • Employees and customer retention has been increased by 53% from last year
  • The total percentage of our profit has also improved as now we are able to do better profits each financial year increasing compoundly at the rate of 23%
  • The liability of our website and application has also improved after installing Teamviewer in our company

Alternatives Considered

AnyDesk

Other Software Used

AnyDesk

Rest and work effectively on any device and location successfully.

Diana Esquivel
Consultant in Professional Services at Tarrant County College (1001-5000 employees)

Use Cases and Deployment Scope

With a high rise in the number of students and other staff around the world, there was a need for a remote tool to reduce distance and ensure all services are reached. This is where this tool came in handy to speed up remote services, engagement, troubleshooting, and consultancy for other needs, all of which are possible while sleeping or on desktops/computers.

Pros

  • Endpoint and network monitoring.
  • Infrastructure and applications troubleshooting.
  • Remote team collaboration.

Cons

  • Although not a particularly difficult situation, a good network connection is essential.

Return on Investment

  • Time saving, on multiple sessions management.
  • It's more fast in business with team performance.
  • Less travelling, less costs.

Other Software Used

Freshdesk, Salesforce CMS, Google Meet

TeamViewer - A great tool for remote access

Verified User
Engineer in Information Technology (201-500 employees)

Use Cases and Deployment Scope

As I work in an industry where I need to handle client systems from different cities , TeamViewer has been a game changer as i can directly connect to their system and do the work easily by taking remote access.

Pros

  • Connecting to system through remote access
  • Smooth functioning of the server
  • No quick connection/session timeout

Cons

  • There is no chat feature
  • Multiple connections st single time is not possible
  • UI can be improved more

Return on Investment

  • Cost savings as clients are at distant locations across the country, connecting with them and having access to their system is boon.
  • Deployment of modules or codes are as simple as drag and drop functionality that too over different system, it is easy to use
  • Recording feature is also there so that there be after time sessions to check if the deployment went the way we wanted or not, or we can record the sessions to give trainings to other employees too for the same.

TeamViewer

Verified User
C-Level Executive in Information Technology (11-50 employees)

Use Cases and Deployment Scope

Earlier connecting to the remote users was challenging but with TeamViewer life become easier now my team can take remote and share the files using TeamViewer or to fix the technical issues with out allocating a physical manpower

Pros

  • Most importantly, my support team can easily get access to the remote users to fix their technical issues
  • On a case-by-case basis, users need to share some heavily important files
  • support major platforms (Mac, Linux, Windows)

Cons

  • connectivity issue with slow internet networks
  • Earlier we were using the free version and we noticed limited features

Return on Investment

  • For remote office with 10-15 users we dont required physical on-site support can bemanaged remotly ehich make positive impact
  • I dont require to send engineer to the remote location on montly basics for health checkup now able to manage remotly
  • improve productivity by fixing the issue instantly

Alternatives Considered

Webex Meetings, GoToMyPC and TSPlus

Other Software Used

Zoho Assist

TeamViewer - a tool to expand business boundaries beyond geographic boundaries.

Incentivized
CSM AG, Robert Schürch
CEO in Corporate at CSM Systems AG (11-50 employees)

Use Cases and Deployment Scope

Successfully using TeamViewer for many years. Creating stable and fast international Links to Windows server systems at our customer side to support their system function, system setup and comprehensive data analysis. We also use the tool when we invite potential new customer sharing with them online insights of our Manufacturing Execution System DIAMES platform to show them the potential benefit.

Pros

  • Give us internationally active an secure remote access to DIAMES servers at customer side for support issues.
  • Give us the opportunity to present our DIAMES solution live to potential new customers without physical visits.
  • Enable us with three business locations on three continents sharing a common IT environment without physical visiting another of our business location.
  • Gives us the opportunity sharing a life problem in our DIAMES application with software tool providers when we recognize a problem for which we need support.
  • We are dealing with DIAMES customers in China, Europe and USA.
  • DIAMES is a Windows server based environment. With TeamViewer we can create a remote access to a life system environment.
  • With a strong and fast internet access TeamViewer enables us response time to actions like we would be on site.
  • TeamViewer is for us more reliable and more secure than a Anydesk access.
  • Our customer have been very happy about our support when Corona did not allow us any on site visit too.
  • TeamViewer ist the best and most secure tool for our work with sensitive manufacturing companies worldwide.

Cons

  • We are very happy about the TeamViewer functionality and recognize a lot of advanced functionality in comparison with Anydesk for example.
  • It's fast and very reliable.
  • We think that TeamViewer is a very secure platform.
  • We like to use new feature and functions when they get available.
  • With TeamViewer we can do any DIAMES updates remotely - secured, any time and immediately
  • TeamViewer helps us to save precious resources on our side to provide excellent services to our customers - wherever they are located.
  • We can minimise the cost drastically when serving customers with many production plants on different locations worldwide distributed.
  • Our customers like TeamViewer too for their own business.

Return on Investment

  • Very positive is the fact for complete secure remote support for our customers. All the time not only because Corona restrictions.
  • Offering potential new customers a complete view into a life DIAMES system without physical travel for both parties.
  • Getting better support from third parties by sharing a concrete software problem live.
  • TeamViewer did become an important part of our business life.
  • Using TeamViewer for supporting our customers on a 24-hour base have given us many additional DIAMES projects to compete against competitors.
  • TeamViewer is not cheap but it's the cost worth.

Alternatives Considered

AnyDesk

Other Software Used

Azure Digital Twins

Usability

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