What is Tessitura?
Tessitura was created to enable customer relationship management for nonprofits and membership oriented cultural centers (e.g. museums) and the like. The system provides records of interactions at each point in the customer journey.
The CRM portion of Tessitura enables users to:
With its emphasis on helping nonprofit organizations and cultural centers engage and manage memberships, Tessitura also offers ticketing and event registration features. These support online and mobile sales, as well as contactless in-person registry and touchless payment devices, and kiosk integration.
The CRM portion of Tessitura enables users to:
- Get a complete view of everyone who interacts with the organization: visitors, members, donors, volunteers, groups, class and camp attendees
- Customer history includes every interaction, communication, ticket purchase, contribution, and membership
- Leverage the full-color customer history to inform future engagement - Understand the customer's relationship to an organization as well as to others in thedatabase
- Chronicle the impact of work by tracking the entirety of every customer relationship
With its emphasis on helping nonprofit organizations and cultural centers engage and manage memberships, Tessitura also offers ticketing and event registration features. These support online and mobile sales, as well as contactless in-person registry and touchless payment devices, and kiosk integration.
With Tessitura, organizations that depend on ticket sales and memberships can use timed admission to help visitors plan their journey through offerings, or use tools to manage capacity for time blocks and entry points. Entry periods and locations with timed tickets can be used to provide venue access control. Tickets can be sold in advance for a specific date or time, and sell both current and advance tickets at the door. Tessitura's role is to provide a streamlined workflow that can be matched to the needs of the venue.
And Tessitura supports member management:
And Tessitura supports member management:
- Memberships can be processed through any channel: online and on mobile, and in-person at the desk, from tablets, or at kiosks
- Membership benefits and discounts apply automatically when a membership card is scanned or a membership number is entered.
- Memberships can be combined with tickets, admissions, programs, and other items in a single, unified transaction.
- Tessitura’s unified systems allows the user to track benefits and entitlements throughout the organization.
- Tessitura handles an unlimited number of membership programs and levels with flexible, configurable options for annual giving, renewals, mid-year upgrades, and benefit/entitlement handling.
Categories & Use Cases
Videos
Technical Details
| Mobile Application | No |
|---|
FAQs
What is Tessitura?
Tessitura is a nonprofit tech company dedicated to helping arts and cultural organizations thrive. Tessitura also enables users to sell, renew, and upgrade memberships. Tessitura’s membership management capabilities are unified in real time with all the software’s other features: CRM, ticketing, reporting, marketing, and fundraising.