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TravelPerk

Score6.6 out of 10

18 Reviews and Ratings

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What is TravelPerk?

TravelPerk, headquartered in Barcelona, offers their eponymous travel management application supporting bookings management, travel policy controls and management, invoicing, and other features.

Categories & Use Cases

Reviews

What users are saying about TravelPerk.
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Very helpful and efficient

Incentivized
Diego JaramilloView profile
Founding Partner in Corporate at Incrento (51-200 employees employees)

Use Cases and Deployment Scope

We use TravelPerk to reduce costs and time planning business trips from Latam to Europe. The platform is handy and very flexible to find, book, and edit tickets and hotel reservations at the same time and with just a few clicks. If you are traveling among others colleagues, you can share and plan the same trip together and send for internal approvals.

Pros

  • Plan trips with different people.
  • Organize flights, hotels and ground transportation.
  • Sync tickets and reservations in offline mode with the app.

Cons

  • Pictures from hotels.
  • Train options management.

Return on Investment

  • Reduce planning time and costs.
  • Reduce intermediary costs.
  • Efficiently plan a business trip.

Alternatives Considered

Airbnb for Work

Other Software Used

Airbnb for Work

Yet another disappointing travel management software

Verified User
Employee in Marketing (51-200 employees employees)

Use Cases and Deployment Scope

I really wanted to like TravelPerk. We previously used TripActions and had a lot of issues with it, some of which were related to the product itself as well as customer service problems. TravelPerk presented itself as a much better alternative, with capabilities that TripActions doesn't have, and "7-star" customer service. Unfortunately, this is absolutely not the case. Customer service agents are careless and make mistakes constantly. I'm triple and quadruple checking bookings because so many aspects of the bookings are incorrect when made through their "Concierge" service. What a shame.

Pros

  • Great demo and pre-sale process
  • Event pages are nice
  • Easy to use interface

Cons

  • Truly awful customer service agents who are careless and make mistakes constantly
  • Inability to see other travelers on the App, even as an admin
  • AE does not escalate issues quickly or seriously enough

Return on Investment

  • Negative ROI. It took so long to implement this with the company due to billing and invoicing issues, and now I'm constantly encountering problems with their customer service agents.

Alternatives Considered

TripActions

Hands down best Travel Management for any business travel

Incentivized
Verified User
Manager in Finance and Accounting (501-1000 employees employees)

Use Cases and Deployment Scope

Manage travel booking and approval for business-related travel

Pros

  • Intuitive to use to ensure travel is booked within budget and travel guidelines.
  • Approval process is seamless
  • Great centralized billing

Cons

  • Sometimes information regarding flight info/ cancellations is delayed so it's best to check directly with airlines.
  • Sometimes certain flights don't show up as available for booking.
  • Can't book trains for European travel. (Minor issue but super annoying if you need it)

Return on Investment

  • Saves tons of time booking various travel arrangements, especially when booking for multiple people.

Alternatives Considered

Concur Travel and Expense

Other Software Used

GoTo Meeting, Zoom, Oracle Hyperion Enterprise Performance Management

Great Tool for global Travel Booking Management, customizable to company's needs

Incentivized
Verified User
Director in Customer Service (1001-5000 employees employees)

Use Cases and Deployment Scope

TravelPerk is being used as a global Travel Tool to book any kind of Business Travel to a Site location or to any Business related events without using personal Credit Card information and the option to make a Manager Approval mandatory to avoid unauthorized bookings.

Pros

  • Overview of all available airlines and Hotels
  • 24/7 support for any required changes
  • Manager Approval before final booking

Cons

  • Price sometimes does not match competitor offers.
  • Company Rates not applicable.

Return on Investment

  • Cost efficient travel booking from one global tool.
  • Budget approval pending booking with required Manager approval.

Alternatives Considered

Concur Travel and Expense and LogicMelon

Other Software Used

Concur Travel and Expense, LogicMelon

Fantastic travel platform: go with TravelPerk!

Incentivized
Verified User
Manager in Finance and Accounting (11-50 employees employees)

Pros

  • User friendly.
  • Great customer support and the chat works well.
  • I like that we receive an invoice at the end of the month and not automatic debit from the credit card.

Cons

  • Even if it is a business tool, add the option to buy tickets for minors and children.
  • Be able to add TSA for Americans.
  • Be able to add frequent fliers miles with airlines.

Return on Investment

  • Positive impact on booking: fast for our users.
  • Great reporting, lots of details on the invoice.
  • We can customize the platform. Great advantage: I can add project codes, cost centers ...

Other Software Used

Trello, SAP Business ByDesign, TriNet