TravelPerk

Score6.7 out of 10

18 Reviews and Ratings

Community insights

TrustRadius Insights for TravelPerk are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Clean and User-Friendly Interface: Multiple reviewers have praised TravelPerk's clean, attractive, and easy-to-use interface. Users find the platform visually appealing and appreciate its user-friendly design, which contributes to a seamless booking experience.

Responsive Customer Support: Many users have highlighted TravelPerk's responsive and helpful customer support. Reviewers mention that the support team is quick to respond and effectively addresses any concerns or issues raised during the booking process.

Effortless Booking Process: Several reviewers have stated that booking flights on TravelPerk is effortless. They appreciate features such as automatic payment through preset cards, eliminating the need for manual payments. This streamlined process ensures smooth transactions and saves time for users.

Reviews

8 Reviews

Great Tool for global Travel Booking Management, customizable to company's needs

Rating: 8 out of 10

Incentivized

June 2, 2022

Use Cases and Deployment Scope

TravelPerk is being used as a global Travel Tool to book any kind of Business Travel to a Site location or to any Business related events without using personal Credit Card information and the option to make a Manager Approval mandatory to avoid unauthorized bookings.

Pros

Overview of all available airlines and Hotels
24/7 support for any required changes
Manager Approval before final booking

Cons

Price sometimes does not match competitor offers.
Company Rates not applicable.

Likelihood to Recommend

Provides a good Overview of flights available to a certain destination factoring in several airlines and also on Hotels compares distance to any given location and provides different booking options on Rooms.

Verified User

Director in Customer Service (1001-5000 employees)

Vetted Review

3 years of experience

Yet another disappointing travel management software

Rating: 1 out of 10

May 31, 2022

Use Cases and Deployment Scope

I really wanted to like TravelPerk. We previously used TripActions and had a lot of issues with it, some of which were related to the product itself as well as customer service problems. TravelPerk presented itself as a much better alternative, with capabilities that TripActions doesn't have, and "7-star" customer service. Unfortunately, this is absolutely not the case. Customer service agents are careless and make mistakes constantly. I'm triple and quadruple checking bookings because so many aspects of the bookings are incorrect when made through their "Concierge" service. What a shame.

Pros

Great demo and pre-sale process
Event pages are nice
Easy to use interface

Cons

Truly awful customer service agents who are careless and make mistakes constantly
Inability to see other travelers on the App, even as an admin
AE does not escalate issues quickly or seriously enough

Likelihood to Recommend

If you have never used the concierge service, you will likely have an okay experience. if you ever want to use Concierge, I would highly recommend choosing a different product.

Verified User

Employee in Marketing (51-200 employees)

Vetted Review

1 year of experience

Very helpful and efficient

Rating: 9 out of 10

Incentivized

May 28, 2022

Use Cases and Deployment Scope

We use TravelPerk to reduce costs and time planning business trips from Latam to Europe. The platform is handy and very flexible to find, book, and edit tickets and hotel reservations at the same time and with just a few clicks. If you are traveling among others colleagues, you can share and plan the same trip together and send for internal approvals.

Pros

Plan trips with different people.
Organize flights, hotels and ground transportation.
Sync tickets and reservations in offline mode with the app.

Cons

Pictures from hotels.
Train options management.

Likelihood to Recommend

Very helpful in saving time and costs when it comes to planning business travel, tracking expenses, and reimbursement management. Their support team is friendly and comprehensive, they manage to do changes to our reservations within 10 hours before our trip with no extra costs. I can't find a scenario where it is less appropriate.

Diego Jaramillo

Founding Partner in Corporate at Incrento (51-200 employees)

Vetted Review

1 year of experience

View profile

Hands down best Travel Management for any business travel

Rating: 7 out of 10

Incentivized

May 25, 2022

Use Cases and Deployment Scope

Manage travel booking and approval for business-related travel

Pros

Intuitive to use to ensure travel is booked within budget and travel guidelines.
Approval process is seamless
Great centralized billing

Cons

Sometimes information regarding flight info/ cancellations is delayed so it's best to check directly with airlines.
Sometimes certain flights don't show up as available for booking.
Can't book trains for European travel. (Minor issue but super annoying if you need it)

Likelihood to Recommend

Great for booking, approving, and managing business travel. Makes the process easy and seamless.

Verified User

Manager in Finance and Accounting (501-1000 employees)

Vetted Review

1 year of experience

Fantastic travel platform: go with TravelPerk!

Rating: 10 out of 10

Incentivized

November 14, 2019

Use Cases and Deployment Scope

TravelPerk is being used by the whole company in the US. We created cost center by department so it is easier to see costs and expenses per department. This is a great platform for our engineers traveling 70% of their time.

Pros

User friendly.
Great customer support and the chat works well.
I like that we receive an invoice at the end of the month and not automatic debit from the credit card.

Cons

Even if it is a business tool, add the option to buy tickets for minors and children.
Be able to add TSA for Americans.
Be able to add frequent fliers miles with airlines.

Likelihood to Recommend

TravelPerk is a very user-friendly platform. The site provides a large sample of flights and hotels, although could add more, especially on the US market but we understand that it is a European company and it might take time. This is where TravelPerk is less appropriate. Same with TSA, all used by US travelers. I like the phone app, very well suited and cancellations are easy.

Verified User

Manager in Finance and Accounting (11-50 employees)

Vetted Review

3 years of experience

Travel Management made Simple and Efficient

Rating: 8 out of 10

Incentivized

June 18, 2019

Use Cases and Deployment Scope

It is used across the whole organization. It helps us to make flight bookings very easy.

Pros

I got very competitive flight tickets. Booking was very easy since I don't need to make a payment on my own.
It was automatic payment by the company's preset card. Hence, the transaction was very smooth.
I was able to do a group booking when we went for a business meeting. It helped us to get same rows seats, hence it was more productive even inside the flight.
Any time I contact the support team the response was immediate and great.

Cons

I did not find any.

Likelihood to Recommend

We are a startup and frequent business travels. Previously we either used a company card and manually booked flight tickets individually. Some times we used our own credit card for booking flights and then submitted the receipts for reimbursement. Now, in just one click, we are able to book flight tickets and it makes our booking easy. No more submission of receipts.

Verified User

Professional in Information Technology (1-10 employees)

Vetted Review

1 year of experience

Self-service corporate travel booking

Rating: 6 out of 10

Incentivized

May 15, 2019

Use Cases and Deployment Scope

I work for an international company with multiple global offices, yearly retreats, etc. We use TravelPerk for all travel (flight and hotel) bookings across all departments. This allows employees to browse options, book their trips within a set budget, and then pay using the company card -- no need to expense and get reimbursed.

Pros

Very clean, attractive interface. TravelPerk is easy to use and looks great.
Good customer support. When I've had trouble with bookings, TravelPerk support responds quickly and addresses the issue.
You can easily add personal travel information (e.g., frequent flyer numbers) that are automatically applied to your flights, no need to add it manually with each booking.

Cons

You can't filter search results to only show flights within your set budget, which is incredibly frustrating. Yes you can organize by price, but I prefer to organize by flight time and always have to click past pages and pages of out-of-budget flights.
The TravelPerk search results do not make it clear what type of economy seat you're booking. I accidentally booked a flight where I could not bring a free carry-on bag, and this was not clear to me when I selected the flight in TravelPerk.
I can't do things like pre-select my seat myself. I don't like that I need to contact TravelPerk and have them make the arrangements for me.

Likelihood to Recommend

TravelPerk works fine for what it is: allowing employees to book travel within budget without using their own credit cards. It would probably work very well for smaller to mid-sized companies, but may not be the best solution for very large companies that must organize extensive travel. For occasional and straightforward trips that are unlikely to change, it provides a relatively painless experience.

Verified User

Strategist in Product Management (201-500 employees)

Vetted Review

1 year of experience

Traveling for work doesn't have to be a chore

Rating: 10 out of 10

Incentivized

May 8, 2019

Use Cases and Deployment Scope

We use TravelPerk for the majority of the travel our organization does. We have policy control and transparency on the arrangements which have been made. This provides us with cost control functionality while still allowing everyone the flexibility to manage their own travel.

Pros

Policy control.
User administration.
Competitive Travel pricing.

Cons

We really need an "executive assistant" function for people who book other people's travel, but shouldn't have access to the policy controls.
A few bugs still, but the team are proactive in responding to feedback.

Likelihood to Recommend

TravelPerk works well for preplanned travel and for teams where autonomy in managing arrangements is encouraged. The layers of control mean you can make the policies stricter for less self-managed teams. TravelPerk would be challenging but not impossible to use for complex trips and arrangements with multiple people meeting in locations, but it works well for different people all going to a conference together or other scenarios where you want to team to stay together. It can be used for personal travel, but we have that functionality turned off.

Verified User

Board Member in Corporate (1-10 employees)

Vetted Review

2 years of experience

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Self-service corporate travel booking

Rating: 6 out of 10

Incentivized

May 15, 2019

Use Cases and Deployment Scope

Pros

Very clean, attractive interface. TravelPerk is easy to use and looks great.
Good customer support. When I've had trouble with bookings, TravelPerk support responds quickly and addresses the issue.
You can easily add personal travel information (e.g., frequent flyer numbers) that are automatically applied to your flights, no need to add it manually with each booking.

Cons

You can't filter search results to only show flights within your set budget, which is incredibly frustrating. Yes you can organize by price, but I prefer to organize by flight time and always have to click past pages and pages of out-of-budget flights.
The TravelPerk search results do not make it clear what type of economy seat you're booking. I accidentally booked a flight where I could not bring a free carry-on bag, and this was not clear to me when I selected the flight in TravelPerk.
I can't do things like pre-select my seat myself. I don't like that I need to contact TravelPerk and have them make the arrangements for me.

Likelihood to Recommend

Verified User

Strategist in Product Management (201-500 employees)

Vetted Review

1 year of experience