Ventiv Claims

Score8.3 out of 10

32 Reviews and Ratings

Community insights

TrustRadius Insights for Ventiv Claims are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Strong Reporting Capabilities: Positive feedback has been given on the reporting capabilities of the product by several users. Excellent Customer Support: The ease of reaching customer support for assistance has been highlighted as a positive aspect by reviewers. Allocation of Funds Across Policies: Users liked the ability to allocate funds across multiple policies, adding to the product's flexibility and convenience. Regulatory Compliance: The product was praised for its correspondence features and compliance with regulations, ensuring users meet industry standards effortlessly. Automation Features: Users have appreciated the automation features available, which enhance efficiency in document handling and processing tasks effectively.

Reviews

25 Reviews

Review of Ventiv's IRM/Digital and Claims Module

Rating: 8 out of 10

Incentivized

March 28, 2024

Use Cases and Deployment Scope

We use IRM and Digital to automate and track exposure information. To ease administration the Digital forms tool is deployable to individuals who don't necessarily need to be full users of the IRM system which eases the administrative burden among other positive aspects.

We have also used RiskConsole/IRM to track asbestos claim dollar across multiple policy years.

Pros

easy user interface
good reporting
able to spread dollars across multiple policies

Cons

better linking to multiple policies
It can house claims from multiple 3rd party vendors all in one database
Our company owns the claim data, we don't need to rely on paying access fees to discontinued TPAs

Likelihood to Recommend

Our main use surrounded the tracking of historic toxic tort claims that spanned multiple policy years. One of our carriers internally has the same capabilities but limits access to their systems to only a very high summary basis. By housing claims within the IRM system we can track those claims and spread losses across multiple policy years to validate the lead carrier spreading of losses.

Verified User

Administrator in Customer Service (5001-10,000 employees)

Vetted Review

16 years of experience

Great user-centric suite of products

Rating: 9 out of 10

Incentivized

March 26, 2024

Use Cases and Deployment Scope

We just iVos to manage our workers' comp claims. It is for claims intake, management, statutory filings.

Pros

Customer centric
Adapt product to fit customers' business needs
able to reach help

Cons

little glitches in products that make the product not perfect
minor defects that were not caught during development and requires hotfixes

Likelihood to Recommend

Ventiv Claims has been able to meet customers' needs in their range of products and constantly undergoing development and changes we need.

Verified User

Analyst in Legal (10,001+ employees)

Vetted Review

20 years of experience

Claims CE review

Rating: 9 out of 10

Incentivized

March 26, 2024

Use Cases and Deployment Scope

Full claims suite that includes compliance processing, correspondence and document management. This allows us to cut out several vendors to manage document processing and compliance.

Pros

Correspondence
Compliance
Email

Cons

Scheduled payments
Agnostic document import
Reporting ease

Likelihood to Recommend

Scheduling work comp payments is very clunky and opens us up for a lot of errors.

Paola Stauffer

EVP, Claims at Utah Business Insurance Company (11-50 employees)

Vetted Review

1 year of experience

User Review

Rating: 9 out of 10

Incentivized

March 26, 2024

Use Cases and Deployment Scope

We use this product for claims management and processing with easy of use. The functionality of the system allows us to track each claims status and know when we need more information or when it’s time for us to proceed with certain actions. The main screen allows for searching through multiple different ways in the case that information we need isn’t being given to us by our members.

Pros

Search functions
Claim tracking

Cons

Expanded search functions
File type allowance in claims

Likelihood to Recommend

The notation functions within the system works well for us in the event that someone else needs to access the files to obtain information, there is an absence, or for auditing purposes to track what each employee is doing and when.

Brandon Heckler

Claims Adjuster at New Mexico Self-Insurers’ Fund (11-50 employees)

Vetted Review

2 years of experience

View profile

Ventiv is awesome!

Rating: 9 out of 10

Incentivized

March 26, 2024

Use Cases and Deployment Scope

Ventiv claims helps us to track and process the claims we receive daily. This seamless application provides us with the ease of use. Their customer support has been outstanding as they always make themselves available and follow through on answering all of our questions. When issues arise they are on top of assisting us with getting it resolved.

Pros

Customer Support
Ease of Use

Cons

There isn't much I can say to this today.

Likelihood to Recommend

Ventiv Claims has seamlessly assisted us in processing and tracking our claims. The system is very user-friendly and fits our need in the financial industry. From the reporting to searching claims this system is easy to use. This product I'm sure has the ability help other industries in their claims tracking.

Verified User

Administrator in Information Technology (1001-5000 employees)

Vetted Review

2 years of experience

Ventiv Claims

Rating: 7 out of 10

March 26, 2024

Use Cases and Deployment Scope

We use Ventiv Claims for our Claims Application using Claims Enterprise. It assist with streamlining processing claims, claims reporting, and claim payments.

Pros

Customer Service Manager
Application Easy to Use

Cons

Helpdesk troubleshooting assistance turnaround time
More reporting options for distribution
Layout for reporting
Easy to use creation for reporting

Likelihood to Recommend

Ventiv provides great customer service and assistance from our Customer Service Manager. Easy to use helpdesk ticket submission. Need improvement on turn around time for assistance with troubleshooting and response.

Verified User

Administrator in Information Technology (1001-5000 employees)

Vetted Review

17 years of experience

Ventiv Claims Review

Rating: 9 out of 10

Incentivized

September 5, 2023

Use Cases and Deployment Scope

Claims Management for workers compensation, injured workers on the job. We input all new claims and manage the old ones. We use the system to run numerous reports, pay invoices and issue/manage payments, bank reconciliation, record notes, send correspondences to claimants, insureds and other legal or medical, and we send compliance reports to the state departmentas well as CMS.

Pros

The support ticketing system
The automation that is available
Compliance updates

Cons

An issues reporting forum to see issues other companies may experience, troubleshooting and resolution steps taken to resolve

Likelihood to Recommend

The customization available in Ventiv Claims is awesome. Being able to have custom reports and fields makes our small company feel "bigger". However certain features, for example, SSO and document scanning, make us realize how small we are because the implementation and annual fees are a too expensive to justify spending for the amount of users we have and revenue we generate.

Verified User

Project Manager in Information Technology (11-50 employees)

Vetted Review

16 years of experience

Ventiv Review

Rating: 7 out of 10

Incentivized

April 3, 2023

Use Cases and Deployment Scope

We use Ventiv Claims for managing and adjusting all of the City's auto and general liability claims. At one time, it was used to handle workers' compensation claims, but we no longer use that function because we brought on a third party administrator.

Pros

Stores data.
Easy access.
Good format

Cons

Way to detailed for what we use it for.
Reporting is cumbersome.

Likelihood to Recommend

It is a good platform to use if you handle all of your claims in-house and have a high frequency in claims.

Jeff Rodarmel

Risk Manager in Finance and Accounting at City of Chesapeake (1001-5000 employees)

Vetted Review

3 years of experience

Cool, Simple & informative

Rating: 7 out of 10

Incentivized

March 30, 2023

Use Cases and Deployment Scope

We use Claims Enterprise for GC General claims through CE application & IRM Digital

Pros

It monitors and processes GC General claims through a step by step process
It has valid reports that gives detailed infomation

Cons

Improvement in Digital IRM product
Adhoc reporting

Likelihood to Recommend

It monitors and processes GC General claims through a step by step process

Verified User

Employee in Information Technology (1001-5000 employees)

Vetted Review

3 years of experience

Yes, I'd Recommend Ventiv Claims Enterprise

Rating: 9 out of 10

Incentivized

March 29, 2023

Use Cases and Deployment Scope

Ventiv Claim Enterprise system is used to Administer WC claims reported by employees of the LADWP

Pros

Maintains Claim Activity
Maintains Payment Details
Stores document images relevant to the claim
Documents/assists with creating correspondence

Cons

OCR of documents scanned into the claim
User support
Drag and drop
Descriptive error messages that users can understand and resolve

Likelihood to Recommend

Ventiv Claims Enterprise provides an excellent path for multiple users to pick-up and understand what has transpired on the claim and the current claim status.

Jeannette Romo

Principal Analyst - WC Program Manager in Corporate at LADWP (10,001+ employees)

Vetted Review

13 years of experience

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