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Vertafore Agency Platform

Score8.2 out of 10

13 Reviews and Ratings

What is Vertafore Agency Platform?

Vertafore Agency Platform is the vendor's comprehensive suite of applications for managing policies, customers, payments and claims, and integrates with other popular applications (e.g. DocuSign) to provide a comprehensive solution for agencies.

Categories & Use Cases

Vertafore Platform ups and downs

Use Cases and Deployment Scope

Daily operations such as data maintenance/clean-up, download, reports, direct bill invoicing. The product addresses inconsistencies in data (via reporting tool) which can then be fixed. Reports are run monthly or more frequently to ensure information is accurate when upper management view production analysis.

Pros

  • searching for customers is easy
  • workflow is adjustable based upon agency's needs
  • several reporting options

Cons

  • notes function does not automatically show user entering note
  • need ability to search activities (I think this is coming soon)
  • too many premium fields in policy data

Return on Investment

  • ROI is positive
  • The price for the product keeps increasing

Alternatives Considered

Applied TAM

Other Software Used

DocuSign, ZyWave MyWave Client Portal

Vertafore Agency Platform Review - Great Support

Pros

  • Documentation of products/features
  • Support response time

Cons

  • Price (although thats not a concern for my role)
  • Website "knowledge base" is difficult to navigate

Return on Investment

  • On the IT side, their support teams make my life easier by taking care of issues that come up.
  • The numbers I've seen for support appear high, however, I myself have nothing to compare this to - maybe they are average.

Other Software Used

VMware ESXi, HPE SimpliVity (formerly OmniCube), Veeam Backup & Replication