Voxpopme

Voxpopme is a customer experience platform that uses video to surface customer insights.

• Using the voice of the customer to obtain deeper, emotional feedback...

• gile qualitative insight, transforming the way they conduct qual research

• Voxpopme’s video-based feedback can be integrated into an organization’s existing CX surveys to provide greater context.

• Video analytics provide insights into emerging key themes and trends among customers. This helps identify those “wow” moments in an organizations’ customers’ experiences. It provides the opportunity to convert detractors to promoters

Customers can share video feedback from anywhere, enriching feedback compared to the traditional text-based alternatives. One can integrate this video feedback seamlessly with existing providers like Medallia, Qualtrics, and InMoment.

Voxpopme’s video analytics help users to understand the emotion behind customer experiences, allowing for filtering by key demographics or scores. The video insights reporting app is automated allowing for “always-on” listening to the true customer voice, for increased awareness and closeness with the customer.