WatchGuard AuthPoint

Score9.2 out of 10

401 Reviews and Ratings

What is WatchGuard AuthPoint?

AuthPoint Total Identity Security provides businesses with a solution to protect user accounts and credentials. With multi-factor authentication and dark web credential monitoring, AuthPoint mitigates the risks associated with workforce credential attacks. AuthPoint adds an extra layer of security by monitoring for potential credential exposure in the dark web for both personal and corporate accounts.

Categories & Use Cases

Media

Screenshot of Cloud management - dashboard

Screenshot of AuthPoint app - push notification

Screenshot of AuthPoint Configuration Screen

Screenshot of AuthPoint Activation Screen

Screenshot of AuthPoint Total Identity Security Password Manager Shared Credential

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Screenshot of AuthPoint app - tokens

Most Frequent Users

Top 3 industries using WatchGuard AuthPoint.

Based on HG Insights installation data

View all Reviews

#1 most frequent

Professional, Scientific, and Technical Services

40.0%

8 installations of 20

#2 most frequent

Transportation and Warehousing

15.0%

3 installations of 20

#3 most frequent

Health Care and Social Assistance

10.0%

2 installations of 20

Pros

Reduces password reset requests
Improves overall password security
Offers dark web monitoring for leaked credentials

Cons

Complex setup process
Unclear documentation for complex configurations
Slow email support response times

Nick Williams

Computer Technician in Information Technology at Sound Advice (11-50 employees)

Use Cases and Deployment Scope

We utilize Watchguard Authpoint for Multi-Factor Authentication for client sites to SSLVPN into their networks. Authpoint is a stress-free way to handle multi-factor authentication within the WatchGuard umbrella. Authpoint is perfect for our clients as we can trust the multi-factor authentication provided by the same vendor that supplies our firewalls.

Pros

Encryption
Push Notifications
Security

Cons

Pop-up boxes on the application feel outdated
Could be more streamlined to implement
Web instructions for setting up can be hard to follow

Return on Investment

secure remote connections
Less vendors to deal with
Knowledgeable Support Team

Alternatives Considered

Google Authenticator and Cisco Secure Access by Duo

Other Software Used

Google Authenticator, Cisco Secure Access by Duo, Azure Multi-Factor Authentication (Discontinued)

Clint Freeman

IT Manager in Information Technology at Radalink, Inc. (1-10 employees)

Use Cases and Deployment Scope

We are still very happy with our WatchGuard AuthPoint vpn. We have five very active users on it and it works very well for these users. My WatchGuard AuthPoint is managed by my IT vendor, but it works very well for our staff when they must work remotely and securely. Rather seamless once set up properly.

Pros

Secure VPN access.
Two-factor authnetication
Updates are not frustrating and while not invisible, not disruptive.

Cons

Could improve on reporting what kind of error is happening when login is wrong or account is having trouble with database, etc.

Return on Investment

It keeps me from having another network appliance to manage and patch when it is integrated into my firewall.

Other Software Used

LogMeIn Resolve

Usability

Verified User

Employee in Information Technology (201-500 employees)

Use Cases and Deployment Scope

We use WatchGuard AuthPoint as the Multi-Factor Authentication method for connecting to Forticlient VPN so our end users can connect to our network remotely to access company resources securely.

This is used by all our end users with little to no technical expertise. I've found the set up for Authpoint to be very easy for the average person to follow, and though I've created 'guides' to walk people through the process, they typically do not need it as WatchGuard AuthPoint does an excellent job at walking people through the process alone.

Pros

Easy to setup
Quick to setup and use
Works consistently
Easy to reset token's when someone gets a new phone
Website is secure and requires MFA to sign on
App can enable MFA requirement to open and approve a push notification
App is easy to use

Cons

When adding a token, some people are confused by the 'token name'. A little blurb to say "This is just for your reference! You can make this the name of your company or the service that it provides MFA for" would be excellent.
I've had some people express confusion about the "red bar that keeps refilling and the 6-digit number that keeps changing". Some sort of statement to explain that would be great.
First-time use navigation - point out where the QR code scanning button is (I've managed to get a screenshot of the app to highlight it for our end users so they can find it easier).

Return on Investment

We manage 207 users in AuthPoint with ease. It's more expensive than using our Microsoft Authenticator, but having our VPN MFA separate from our other MFAs is a good security practice. Extra features and ease of use justifies the cost.
The app is small (less than 20MB), so it's easy to convince people that have space on their device for it
Works on both Android and iPhones. App looks virtually the same which makes it easy for me to assist people with setup if needed.

Alternatives Considered

Google Authenticator

Other Software Used

FortiClient

John Clexton View profile

Library Director in Professional Services at Gladwin County District Library (1-10 employees)

Use Cases and Deployment Scope

With todays work climate we not only work on location, but often remote. WatchGuard provides us a secure way of employees accessing sensitive work data under the saftey of WatchGuard. We worry less about security with WatchGuard and focus more of our time on work. Thank you WatchGuard, we are comforted that we know you have our backs.

Pros

Ease of Use
Security
Reliable

Cons

I really don't have any suggestions
N/A

Return on Investment

Zero cyber attacks

Alternatives Considered

Authenticator App

Usability

Frank McCann

General Manager in Information Technology at PC Outlet (1-10 employees)

Use Cases and Deployment Scope

We use WatchGuard AuthPoint to act as the MFA tool for our business which allows our users who login to login securely and not have to worry about any security lapses that could potentially be very damaging to our business. The App is very straight forward and the pricing is just right.

Pros

Two Factor Authentication
User Friendly App
Push Notifications

Cons

Push Notification can be slightly inconsistent
Some Minor Glitches with the App
Pricing could be a challenge if you had more users

Return on Investment

Peace of Mind
Secure Sessions for our Remote Employees
Secure Sessions for our Customers

Alternatives Considered

Watchguard Endpoint Security

Other Software Used

Trend Micro Web Security, Watchguard Endpoint Security

WatchGuard AuthPoint

What is WatchGuard AuthPoint?

Categories & Use Cases

Media

Who Buys & Uses WatchGuard AuthPoint

Most Frequent Users

Professional, Scientific, and Technical Services

Transportation and Warehousing

Health Care and Social Assistance

Most Frequent Users

Small Businesses

Mid-sized Companies

Enterprises

Most Frequent Users

United States of America

Australia

Belgium

Most Frequent Users

IT

Finance