Webex Events (formerly Socio) Reviews & Insights

Score8.6 out of 10

99 Reviews and Ratings

Community insights

TrustRadius Insights for Webex Events (formerly Socio) are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Clear Communication: Users have praised the platform's notification system for its clear communication, making it easy to stay informed about events and updates.

Exceptional Customer Service: Reviewers appreciate the exceptional customer service provided, which surpasses their expectations and enhances their overall experience with the platform.

Ease of Use: Many users find the platform intuitive and user-friendly, allowing them to navigate effortlessly, set up events smoothly, engage effectively with attendees, create professional-looking sessions, utilize features like real-time tracking of sales and revenue, benefit from lead retrieval options, manage attendee groups efficiently, and engage participants through interactive in-app options such as Q&A sessions and live polls. The simplicity of badge printing processes has also been highlighted by reviewers as a positive aspect contributing to a seamless event management experience.

Reviews

68 Reviews

Impressive Events Support from Webex Events (formerly Socio)

Rating: 9 out of 10

Incentivized

June 2, 2025

Use Cases and Deployment Scope

We use Webex Events (formerly Socio) to hold marketing campaigns, which is a primary way of engaging all our customers. We address all problems of physical planning, which would cost our business huge amount. Besides, we conduct online registration, a form that help us to adequately organize for the actual attendees. We streamline these events and share links to all stakeholders to have a wide coverage.

Pros

The online registration for the virtual meeting
The presence of live streaming option that increase a wide audience coverage.
The collection or capturing of the attendee list, which makes planning easy.
Every event is accurately recorded and stored for future reference.

Cons

Webex Events (formerly Socio) is a complex software, that uses huge computer RAM and this makes the software sluggish.

Likelihood to Recommend

Webex Events (formerly Socio) is perfect in holding mass events, where a multitude of people is expected. Further, Webex Events (formerly Socio) has the option of conducting online registration, where the attendee list is captured and proper resource allocations done. In a case where live streaming if required, to share the link to many audiences in different locations, Webex Events (formerly Socio) is a helpful platform.

Amendoza Lukisa

Sales Representative in Sales at IBook Publishing Inc. (11-50 employees)

Vetted Review

5 years of experience

We received helpful support in reaching the features.

Rating: 10 out of 10

Incentivized

May 19, 2025

Use Cases and Deployment Scope

We use Webex Events at our organization to run our annual summit with stakeholders from many areas. The platform addresses the challenges of planning a hybrid event, allowing easy registration and access to content for guests, whether in-person or virtual. It also solves challenges with managing participants and sharing material in various time zones.

Pros

Webex Events lets us adjust the registration and communication options depending on who is attending.
Through the Production Studio feature, we can live stream sessions with our branding, making them feel cohesive and professional.
The platform also provides analytics that help us track attendee engagement and make well-informed choices during the event.

Cons

Some first-time mobile app users have difficulty understanding the navigation, which sometimes leads to confusion.
Setting up third-party tools also requires some learning, since more detailed documentation would make things easier.

Likelihood to Recommend

Webex Events is designed to work best for large conferences and summits when attendee engagement and content delivery are the most important. With smaller, less formal events, the abundance of features in Webex Events can make the setup process harder.

Nina Schlotterbeck

Head of Business Development in Research & Development at Hardys Freizeit Sport & Event GmbH (51-200 employees)

Vetted Review

3 years of experience

Increased transparency and involvement of employees in our firm

Rating: 10 out of 10

Incentivized

May 14, 2025

Use Cases and Deployment Scope

Through the use of Webex Events (formerly Socio), we hold hybrid events that serve in-person and virtual participants. The platform allows us to coordinate experiences on various platforms in an effort to respond to the intricacies involved in controlling dual mode events.

Pros

The ability of the platform to blend live streaming with interactive features guarantees that virtual attendees remain active.
Its all-encompassing registration system is capable of supporting numerous ticket types, and the analytics give a look into the interaction of attendees in both formats.

Cons

Improving synchronization between in-person and virtual aspects (real-time Q&A’s, for example) would further also integrate the experience of the attendee.
The extension of the functionalities related to managing the on-site attendees of an event may lead to better coordination of the overall event.

Likelihood to Recommend

Webex Events (formerly Socio) is excellent when it comes to good planning of hybrid events that necessitate cohesive experiences for both physical and virtual attendees. Nevertheless, in events that concern only in-person attendance with no virtual counterpart, certain features can still be unutilized.

Furkhan Ali

Sales Supervisor in Sales at Al Islami Foods (201-500 employees)

Vetted Review

2 years of experience

Assisted us refine the workshop experience

Rating: 9 out of 10

Incentivized

May 14, 2025

Use Cases and Deployment Scope

We use Webex Events (formerly Socio) to hold online workshops intended to develop career potential. The platform simplifies unhindered registration, content delivery, and interaction with platform participants, which is a need for a comprehensive solution for conducting remote educational events.

Pros

Webex Events (formerly Socio) provides sufficient options to conduct virtual workshops, namely breakout rooms for doing group work and the tools to provide immediate feedback.
The stability of the platform guarantees the unwavering sessions in them and the customization features enable us to adjust the experience to the needs of the audience.

Cons

Our specific metrics should benefit from additional customized reporting capabilities.
The waiting room experience is out of date.
The choices of custom branding for the virtual lobby are few.

Likelihood to Recommend

Webex Events (formerly Socio) would be ideal for workshops with a set structure, interaction required from participants and breakout sessions. However, for the short informational meetings the platform’s large capabilities may be overhauled.

Jaime Amezcua

Director Comercial in Marketing at Publimetro Mexico (51-200 employees)

Vetted Review

2 years of experience

Webex Events took a novice to a pro with ease!

Rating: 10 out of 10

Incentivized

March 21, 2024

Use Cases and Deployment Scope

We made the decision to pivot to a fully virtual conference platform. Webex Events made this a seamless and easy transition. The use of Webex Events allows us to create a professional and polished looking event platform that allows for an easy user experience and allows for an easy designing experience on the developer end.

Pros

Customer service
Intuitive design
Polished finished product
Ease of use for user

Cons

Video production studio

Likelihood to Recommend

When making the decision to move to a fully virtual platform we needed something that would allow us to create a professional and user friendly home base. Webex Events allowed all of that more!

Verified User

Manager (1-10 employees)

Vetted Review

1 year of experience

Great tool, very little room for improvement (but there are some things)

Rating: 7 out of 10

Incentivized

March 21, 2024

Use Cases and Deployment Scope

We use Webex Events for all of our hybrid and in person events. It provides an app, platform for livestreaming, networking opportunities, widgets for adding scheduling and agendas to webpages, ticketing and even an email platform functionality. It has really enabled us to host events on a larger scale and with a more professional touch.

Pros

Livestreaming
Attendee networking and organization
Communication
Ticketing

Cons

Customization
Price - to add more users/headcount
Badge printing service - too expensive and also using an outside supplier

Likelihood to Recommend

It is extremely well-suited for hybrid events. The fact that we can put on an event for both in-person and virtual attendees and both can connect, view the schedule, and network in different ways is extremely useful. They also have a great ticketing platform, tons of great promo widgets, reporting and more.

It would be very helpful if they could offer more customization in the interface - ability to change parts of the ticketing page (not as friendly for international events), etc. Also the pricing isn't amazing but especially for using things like badge printing (which is an integrated part of the platform). The fact that I have to work with various outside vendors depending on the event location is very frustrating and expensive.

Verified User

Manager in Customer Service (11-50 employees)

Vetted Review

3 years of experience

Elevate Your Virtual Events!

Rating: 9 out of 10

Incentivized

March 21, 2024

Use Cases and Deployment Scope

Webex Events has been a valuable tool for the non-profit organization I work for. This program has elevated our company-wide training conferences, with over 3,000 attendees having access to our company app displaying all the resources they need to be prepared and set up for success. The platform allows for easy communication to all attendees through the app and making the event navigation easy. In the past, it was a challenge to share resources with attendees, but Webex Events is a solution to this, as we can now have resources conveniently available on the app.

Pros

Webinar Display Templates
Managing Profiles
Uploading / Updating App Content
Error Check System

Cons

Larger breakout rooms in training spaces
Webinar chat delay for hosts

Likelihood to Recommend

Overall this platform is easy to use and users within our organization enjoy it. The ability to structure out the tools/layout makes it a seamless process to communicate with our 3,000+ staff. The best part of this platform is the Webinar features, making it easy to promote sponsorships.

Haylie Taylor

Learning and Development Manager in Professional Services at California Teaching Fellows Foundation (1001-5000 employees)

Vetted Review

2 years of experience

View profile

This app will take your digital events to the next level!

Rating: 9 out of 10

Incentivized

March 21, 2024

Use Cases and Deployment Scope

We use it for both digital and live events! We use it to communicate with our attendees, post the schedule, participate in games, feature brands, etc.
It helps so much with communication, and helping our attendees stay present during our events!
It also helps us feature our brands, and execute brand incentives in a fun and inviting way!

Pros

Clearly communicates notifications
Shows a clean and easy to read schedule
Easy for users to understand and use
Keeps things interactive and fun

Cons

Switching out from different communities is always confusing for our users

Likelihood to Recommend

It's great for digital events and keeping users engaged and excited during the event! We love using the app games to keep users having fun, and also featuring our brand sponsors.

Verified User

General Manager in Marketing (1-10 employees)

Vetted Review

4 years of experience

Boost business engagement with events on the go!

Rating: 10 out of 10

Incentivized

January 11, 2024

Use Cases and Deployment Scope

I use Webex Events for attending our customers' events and to attend online events for my sales development. I use it to network with other potential customers. I often keep in contact with people I contact during any event.

Pros

I like to add to calendar feature.
It has many benefits like landing page creation and email marketing feature to target desired audience.
Tracking of real time tracking of sales and revenue.

Cons

It should automatically show the events on the home screen which can be relevant to me. It will make me more engaged with the app.

Likelihood to Recommend

I think best is that companies can send marketing emails to their target audience. I also love the feature - Shake to connect. It's simple and effective to connect within few seconds with someone. I also love the live audience poll. It works so smoothly.

Verified User

Employee in Sales (10,001+ employees)

Vetted Review

1 year of experience

Lead Retrieval and Event organizing made simple with Webex Events

Rating: 10 out of 10

Incentivized

September 13, 2023

Use Cases and Deployment Scope

We primarily use Webex Events to set up both in-person and virtual conference events. With the help of Webex events, we are easily able to engage the end user. The live display option on the Webex Events platform is also very useful as it helps us display session information, activities, and also sponsor images. Additionally, the Webex team is also very knowledgeable and supportive. They were able to work with us smoothly and were able to connect us with the right vendors to buy printers and other badge-related items. With the help of Webex Events, we have tremendously increased our value-based selling.

Pros

The lead retrieval option is very well thought out
Creating and tracking sessions is very much straightforward
Creating attendee groups is very simple
The in-app attendee engagement options like Q&A sessions, live polls, etc. are very good

Cons

Last minute attendee addition could be made more simple
Inclusion of knowledge base documents could be much more helpful
The virtual exhibition portion is little bit complex and can be made a lot simpler

Likelihood to Recommend

Webex Events is very helpful for organizations like ours to constantly engage the end users. With the help of Webex Events, we can also create Onsite Badges and create onsite checkins which enables us to create a better brand experience. Also, Webex Events is very well suited for Hybrid events, which is the norm these days. I would definitely say Webex Events is best suited for organizing and hosting a professional event. The customer support offered by Webex Events is also very good. There is no automated bot that is present and there is always a human at the other end.

Verified User

Manager in Marketing (11-50 employees)

Vetted Review

1 year of experience