WorkMarket by ADP Reviews & Insights

We used OnForce to dispatch a technician to a remote client on the opposite coast. We provide managed services and remote support nationally, so we thought OnForce would be a good fit for us to be able to respond to emergencies for remote clients. On the surface, there are a good deal of available techs in any given area, and we hadn't ever had a search come up empty.

If you have an emergency that requires a tech, and you don't have the resources in-house, then it's good to be able to call on these guys. I would never use my affiliation with them as a reason to say "we provide nationwide onsite services" because the techs, in the end, don't answer to you and may not work to your standards. It's definitely a band-aid last-resort, and you should let your clients know if you intend to use them.

I utilize both sides of the platform--

• As a client, I am able to supplement my labor force and service clients who are outside my normal territory.

• As a resource, I am able to offer my companies technical ability in a transparent manner to others to facilitate their services to their clients. (Transparent in the context that I am no longer representing my company but rather branding as an actual member of the client's organization)
  

In a pinch to cover a site a distance away, is it a simple service ticket such as reboot a station or test for dial tone? These type of tickets are well suited, also items such as large retail chain service tickets that fall in the low-tech/no-brainer category. The best advice I can give is, always realize and view the ticket as the tech. Meaning ensure all the necessary info is included especially multiple support sources and correct on-site contact information. Be clear what the scope is and don't use excessive acronyms especially if they are industry-specific. NSA MPOE- fine, however, TTU and HCL are ambiguous.

Yes this is about software but you are only going to get out of the platform what you put in. The software supports your bookkeeping and management but it is a service and the key to this software's value is in its end result and the final product as shown or sold to your client or organization --this is why I am indepth about its human interface or human segment-ie the technicians("resources" as their called on the platform).

I will say the software side of the product, the ability to track work, the financial accounting and the interface are all pretty good. The product has unlimited potential and I was its cheerleader for the first few years. However over time with broken promises as to issues we encountered and policies that leave many to feel as if the companies owners could not give a single rats### as to their effects on the people that rely on the service has left a truly sour taste in my mouth. While outages and data loss have been very minimal the times it has occurred it was a nightmare to get them to own up to their errors and no and I mean NO effort was made to notify or to mediate the issue on their side. It was literally wait two days and now its back but without allot of data feel free to use it we wont acknowledge anything happened. I was left dumbfounded and amazed. Their policies of shielding clients from resources efforts to collect on funds due is nearly criminal and I would venture will cause them some issue in the future. Personally it spoke to the lack of morality with the powers that be --This has been the primary reason we stopped using the platform as it facilitates immoral financial loss against those who are in dire financial straights to start with-- Most IT freelancers are filling a void between jobs or trying to cover expenses that were unexpected, They are in no position then to encounter non-payment and when they turn to the service that is the payee of record be stonewalled by the platform they had entrusted. This is not only our experience but was well documented in the forums as a regular occurrence.

Work Market (WM) allows freelancers or technicians to be sub contracted to do very specific tasks--install computers, replace printers, install network equipment, etc. We have worked with Work Market for years and have a very high rating (100% across the board). I find that most things WM provides--access to view jobs, apply for jobs, process jobs for payments, contact the buyer, etc.--is fairly simple. I, though, have noticed a sharp decline of the amount of work I have been getting through WM. Fortunately, I get quite a bit of work through another platform similar to WM. The best advantage to WM, though in my opinion, is the buyer is charged the fees after the job is complete so I don't have to negotiate for more money to cover the fees on my part (like I do with a couple of other job platforms).

Work Market (WM) honestly needs to create an app versus a mobile friendly version to help technicians out in the field where cell service is bad. OnForce offers a great app. WM is great but they are no different than the other two platforms I use other than they don't charge me the fees (they charge the buyer the fees). WM is great for quality subcontract work. It is not like those developer job boards where a legit job has requirements but they want someone to do the work for virtually nothing. WM needs to get higher quality IT people.

Work Market has been one of our main sources to expand our business. We've been with Work Market from day one, one of the first. We've watched Work Market grow into a powerhouse market and centralized location for IT work. Work Market is now one of our main sources for business to business contracts. The website is very user friendly and the iOS app is a great tool for technicians in the field.

Great for the IT consultant or IT business looking to expand work through small or mid-size contracts.