Yardi Voyager Reviews and Ratings

Rating: 7.9 out of 10

Score

7.9 out of 10

Community insights

TrustRadius Insights for Yardi Voyager are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

User-Friendly Interface: Multiple users have praised Yardi Voyager for its intuitive and easy-to-navigate user interface, allowing them to quickly become familiar with the system. The software prioritizes user-friendliness by providing a seamless experience to access different modules and workflows.

Customizable Reporting Options: Numerous reviewers appreciate the wide range of customizable reporting options offered by Yardi Voyager. They specifically mention the strength of the financial reporting capabilities and the ability to tailor reports to meet specific needs. The availability of editable user fields for creating custom reports further highlights the flexibility and adaptability of Yardi Voyager's reporting features.

Seamless Property Management: Many users find it convenient that Yardi Voyager allows them to seamlessly switch between properties, making property management more efficient. Users appreciate the ease of overseeing and managing multiple communities within the system and highlight the smooth process of switching from one property to another. This feature enables quick access to property information, streamlining property management tasks.

Reviews

17 Reviews

Yardi Managing the Future

Rating: 9 out of 10

Incentivized

April 28, 2022

Use Cases and Deployment Scope

We use Yardi Voyager to manage our day to day operations at the site level. We manage maintenance, make readies, new move ins, renewals, and move outs through Yardi Voyager. It allows us to maintain lease documents, prospect information, work orders, purchase orders, amenities, rentable items and work orders. It is the backbone to every thing we do on a daily basis.

Pros

Move in Work flows
Move out work flows
Purchase order management
Ease of creating financials

Cons

Upon disposition the retrieval of all on line documents by unit instead of tcode.
Menus are all over the place and need to be standardized.
Ease of finding reports, seems like if you are looking for a recurring pmt report typing recurring payment would get you the result, but instead it is a payment manager analytics report.

Likelihood to Recommend

Yardi Voyager functions on a day to day basis quite well, but as mentioned before menus need to be standardized and search functions should include the ability to find things using the lingo used in our industry. Generally, though Yardi Voyager is an easy to use product with virtually no down time because of the software.

John Dennis

Director of IT in Information Technology at NOLAN REAL ESTATE SERVICES, INC. (201-500 employees)

Vetted Review

3 years of experience

Yardi Voyager - Dynamic and Comprehensive Accounting & Leasing Management System

Rating: 8 out of 10

Incentivized

April 26, 2022

Use Cases and Deployment Scope

Yardi Voyager is our primary ERP system for all aspects of our real estate business, which includes Accounting, Multifamily & Commercial Leasing, Facilities Management, and also Marketing Strategy (in conjunction with Yardi's RentCafe product). Personally, in my role, I use Yardi Voyager for all aspects of the multifamily leasing process - from guest cards to move-in, renewals, and billing - and reporting on leasing activity. I also use Voyager to update property, unit and unit type setup, and pricing. Yardi Voyager is a comprehensive solution without which our business could not function.

Pros

The out-of-box reports are comprehensive and dynamic, in that you can drill down into specific data columns to see more detail.
The setup of properties is simple and intuitive, and not that different from other multifamily software competitors, which helped with the transition.
The residential Manager dashboard hosts a great snapshot of the property management performance of a property in real-time. It is easy to locate current occupancy, leasing activity, and maintenance request data.

Cons

The menu system is confusing for new users, so navigation can be challenging at first. There are many ways to get to the same page, and depending on your current "role," you may or may not have access to the same items.
Would be great if the system was more responsive to a keyboard user, rather than requiring clicks on everything to navigate.
It is difficult to work with duplicate screens if you want to have two data points up on multiple screens.

Likelihood to Recommend

Yardi Voyager is well suited for any management company in the multifamily or commercial space and is a worthwhile competitor to other options in the space - MRI Software, Realpage, Resite, etc. For those med-large enterprises that value an intuitive and straightforward accounting and leasing system, and also work with other vendors that need to integrate with their ERP system, this is a great option. There is a large ramp-up time, requiring many company resources, and licensing is quite expensive, so this solution may not be for those companies with a small budget or personnel resources.

Verified User

Strategist in Marketing (51-200 employees)

Vetted Review

1 year of experience

Yardi Voyager: Robust, quality reporting, but confusing for new users

Rating: 7 out of 10

Incentivized

September 18, 2020

Use Cases and Deployment Scope

It is used for real estate within our company. It is used by accountants, those that work at the apartment complex (maintenance and office staff), as well as upper-level managers that need and use the reports. The platform is the core of our business and managing real estate without Yardi (or one of their competitors) would be nearly impossible at scale.

Pros

Reporting is very well done
Accounting controls and stability of the system
Purchase orders and invoicing

Cons

Look and feel of the product
Cost of customer service and help
Confusing layout - sometimes hard to find the feature or section you are looking for.
Odd tech requirements for check scanners, running their product in certain browsers, etc.

Likelihood to Recommend

Yardi Voyager is well suited for an organization with a large portfolio. Being an industry standard, most employees within the industry will be able to use the product right away. Any new employees to the industry will have some issues learning the product as it has a steeper learning curve than some other accounting systems and platforms. You need a large portfolio to support the admin setup and maintenance of the system, as it can be confusing and takes a lot of time.

Being so robust is fantastic if you want a standard look and robust feel to reporting.

Verified User

Administrator in Finance and Accounting (201-500 employees)

Vetted Review

10 years of experience

Solid but inflexible

Rating: 8 out of 10

Incentivized

September 16, 2020

Use Cases and Deployment Scope

It is used in our multi-housing department for all aspects or renting and community member management. It allows for the efficient management of rent collections, delinquency, renewals, personal information,

current vacancy and vacancy projections. It is also helpful in managing prospect data from the i initial call through becoming a resident.

Pros

Rent collection
Lease Management
Resident history

Cons

Ease of data access
Ease of adhoc report creation
Ease of custom resident email creation

Likelihood to Recommend

Voyager is well suited when your company has deployed industry standard and has very few customizations. The product is fantastic out of the box in terms of scope or features and functionality. It’s weak in terms of allowing customization and fairly inflexible in allowing direct access to your data so that you can get a raw data dump to pivot in another application.

Verified User

Director in Information Technology (51-200 employees)

Vetted Review

8 years of experience

Great robust CRM with customizable options, fairly easy workflows, and solid support.

Rating: 9 out of 10

Incentivized

September 15, 2020

Use Cases and Deployment Scope

We use it as a CRM for a multi-site senior living organization spread across multiple states, to handle all our leads, move them through the sales funnel as well as connect and maintain the records once someone has moved in and ideally try to use it to track our marketing efforts as well as sales management/sales efforts.

Pros

Ability for manager to easily oversee/switch between communities
User permission throttling to ensure focused areas of access
Diverse custom reporting with several editable user fields available

Cons

In my experience there's a fairly steep learning curve for a new user to be able to navigate the system
While there's diverse functionality, many items seem buried in menus or obscure places, particularly the first time you're trying to find them
Getting used to the refresh functionality in some parts of the system can be challenging if you're used to a system that automatically updates when new filters are applied

Likelihood to Recommend

I think it really depends on what you're looking to get out of the system. In terms of managing, updating, creating, and following prospect records, Yardi Voyager is absolutely fantastic. There are a number of existing API integrations already on the market that can connect into the record, and I commissioned a custom one to be built to work with the website that seems on the whole to work fairly flawlessly, so long as your community codes aren't regularly changing. That said, you definitely need to do strong onboarding with anyone coming into the system, particularly if they have limited former CRM experience. There's a great opportunity to input (and aggregate reports) from multiple facets of the system, but if people are inputting poor data, or missing it entirely, or you haven't formalized an even plan for things like Source and Sub Source then even the best system is likely to end up disappointing you and your stockholders when it comes time to analyze data. But, when used properly I'm impressed with how robust it is.

Maria Clara Daly

Interactive Communications Director in Marketing at Love & Company (11-50 employees)

Vetted Review

4 years of experience

View profile

Yardi Voyager Review from Long-Term Client

Rating: 10 out of 10

Incentivized

April 2, 2020

Use Cases and Deployment Scope

We use Yardi Voyager across our organization for AR, AP, and Maintenance. Having a single database for our properties and entities allows us a lot of flexibility in reporting and assigning access to users as it supports single sign-on software. We also gain efficiencies in our payable process by leveraging the PayScan and Procure to Pay module.

Pros

Yardi Voyager allows us to customize menu sets and provide multiple roles for users.
There are several reporting options from novice level to advanced offered.
Voyager 7s is a stable platform.

Cons

Would like to see an Android and iOS app that is specifically geared toward accounting functions.

Likelihood to Recommend

Yardi Voyager is well suited for advanced accounting functions such as Intercompany for receivables and payables and complex management fee calculations.

Verified User

Analyst in Corporate (51-200 employees)

Vetted Review

16 years of experience

Love Yardi Voyager!

Rating: 10 out of 10

Incentivized

March 26, 2020

Use Cases and Deployment Scope

The whole organization. We are a property management company. Leasing, Managers, Owner, Regional, Accounting, Business Office all use the Yardi Voyager.

Pros

Resident information
Accounting information
Guest card and following prospect pipeline
Rent roll
Lease changes

Cons

It's alright the way it is.

Likelihood to Recommend

Yardi Voyager is well suited for resident calls for work orders and they are easy to track. Rent amounts and charges are easy to find.

Charlene Crehan

Sr. Property Manager in Corporate at Red Oak Apartment Homes (11-50 employees)

Vetted Review

14 years of experience

Voyage with Voyager is a good one!

Rating: 8 out of 10

Incentivized

March 10, 2020

Use Cases and Deployment Scope

Voyager is used by our Property Management and Accounting departments. We use it for rent payments, state and federal compliance and general accounting.

Pros

State and Federal Compliance
Rent Control
General accounting

Cons

User interface could use a face lift
Updated web technologies
User self service for maintaining profile

Likelihood to Recommend

Voyager does a good job of keeping us in compliance with various federal and state agencies. It is also strong in rent control, payment processing including checks, direct deposits and credit card transactions.

Verified User

Project Manager in Information Technology (201-500 employees)

Vetted Review

6 years of experience

Great software for large properties and regions

Rating: 8 out of 10

Incentivized

November 17, 2017

Use Cases and Deployment Scope

We went through a smaller property management firm using simple Yardi one user site programs, to the full-blown Voyager in which we were able to use it across our whole division interchangeably. This solves our ability to have multiple users working on the account at once when needed.

Pros

Very strong for facilities management, being able to detail time and cost expenditures and identify problems is huge!
Budget and collection reports are easily readable and update from the data quickly and efficiently.

Cons

Leasing is difficult for users not familiar with the software; needs to be more intuitive.
Having to generate reports for renewals through Crystal instead of being able to just view a date range or screen slows down the process.

Likelihood to Recommend

Well suited for owners or regional mangers who need to check it and have data quick at hand. Small single owned buildings this is not a fit for.

Verified User

Manager in Sales (201-500 employees)

Vetted Review

3 years of experience

Yardi - Not intuitive, but thorough

Rating: 6 out of 10

Incentivized

November 16, 2017

Use Cases and Deployment Scope

Our organization uses Yardi Property Management for our on site property operations, as well as, our back end accounting. It is our solution for all property management, including service/facilities management, our CRM and resident records. It allows us to do all functions of property management from entering prospect traffic, to residency tasks, e.g. posting rent, sending letters etc... to move-out. We process our invoices through Yardi and use it for our expense control.

Pros

Reporting in Yardi is really strong, especially the financial reporting.
Yardi also is good at versatility when it comes to finding information - you can locate data in many ways and output in many forms.
Yardi is pretty seamless with allowing you to switch from property to property.

Cons

Yardi PM is not intuitive. Even for savvy computer users, until you get to know it, it is not an easy platform.
It freezes fairly often on us.
Yardi's solutions and steps for some processes are cumbersome and again, not intuitive, so you have to ask someone with experience for help.

Likelihood to Recommend

Yardi Property Management is very well suited for companies that want in depth and easy to use financial reporting without needing multiple CPAs. It has solid back-end accounting functionality and the reporting is great. Yardi would not be appropriate for a company whose front line employees are luddites with computers and don't easily pick things up. It is just too hard.

Sondrah Laden

Regional Manager in Corporate at RealSource Property Management, Inc (201-500 employees)

Vetted Review

1 year of experience

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Yardi Voyager - Dynamic and Comprehensive Accounting & Leasing Management System

Rating: 8 out of 10

Incentivized

April 26, 2022

Use Cases and Deployment Scope

Pros

The out-of-box reports are comprehensive and dynamic, in that you can drill down into specific data columns to see more detail.
The setup of properties is simple and intuitive, and not that different from other multifamily software competitors, which helped with the transition.
The residential Manager dashboard hosts a great snapshot of the property management performance of a property in real-time. It is easy to locate current occupancy, leasing activity, and maintenance request data.

Cons

The menu system is confusing for new users, so navigation can be challenging at first. There are many ways to get to the same page, and depending on your current "role," you may or may not have access to the same items.
Would be great if the system was more responsive to a keyboard user, rather than requiring clicks on everything to navigate.
It is difficult to work with duplicate screens if you want to have two data points up on multiple screens.

Likelihood to Recommend

Verified User

Strategist in Marketing (51-200 employees)

Vetted Review

1 year of experience