Zoho Assist

Score8.4 out of 10

119 Reviews and Ratings

Community insights

TrustRadius Insights for Zoho Assist are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Ease of File Transfer: Users have found the file transfer process in Zoho Assist to be simple and secure, allowing for quick and efficient sharing of files during remote support sessions. This feature has been highlighted as a key factor in streamlining workflows and enhancing productivity.

Intuitive Interface: Reviewers consistently praise the interface of Zoho Assist for being wonderful and intuitive, making it effortless to connect without encountering major issues. The user-friendly design contributes to a seamless experience, reducing the learning curve for new users.

Compatibility with Various Platforms: Customers appreciate the compatibility of Zoho Assist with different platforms and devices, enhancing its usability across a wide range of setups. This flexibility enables users to provide support seamlessly regardless of the operating systems or devices their clients use.

Reviews

23 Reviews

Zoho Assist is your best ally for remote support.

Rating: 9 out of 10

Incentivized

June 24, 2025

Use Cases and Deployment Scope

We use Zoho Assist as our central remote support platform. As we have thousands of users working from various locations, the ability to provide them with support in an agile manner is critical, and Zoho Assist enables us to do just that. No hassle, no waiting, no issues, it just works.

Pros

Allow multi platform remote support.
Allow easy screen sharing.
Allow easy remote control.
Allow file transfers.

Cons

Reporting for admins could be better.
Alerting on concurrent usage could be better.
UI could be modernized.

Likelihood to Recommend

If you have many remote users in challenging-to-access locations and they use multiple platforms (Windows, Mac, Linux), Zoho Assist is the solution. If you have a limited budget, you'll like Zoho Assist pricing. If you have a large team of IT technicians, you'll appreciate Zoho Assist's concurrent usage licensing.

Jose Gomiz

Endpoint Manager in Information Technology at Globant (10,001+ employees)

Vetted Review

4 years of experience

Feature-Rich Remote Support at a Fraction of the Cost Why Zoho Assist Stands Out

Rating: 10 out of 10

Incentivized

June 24, 2025

Use Cases and Deployment Scope

I use Zoho Assist on a daily basis as a reliable remote support tool to connect to users' computers. It allows me to quickly and securely access their systems, identify issues, and perform necessary troubleshooting in real time. Whether it’s resolving technical errors, walking someone through a process, or installing updates, Zoho Assist plays a vital role in helping me provide efficient and seamless support, no matter where the user is located.

Pros

Secure remote access
Easy Deployment
Unattended Access

Cons

Easier Copy/Paste from remote computer to the controlling computer would be nice

Likelihood to Recommend

We were previously using another remote support solution, but when their pricing increased significantly, we began looking for alternatives. That’s when we discovered Zoho Assist. It offers the same level of functionality and reliability as our previous provider—at a much more reasonable cost. I have already recommended Zoho Assist to multiple other IT professionals.

Brigitta Witsken

Director of IT in Information Technology at Junior Achievement of OKI Partners (11-50 employees)

Vetted Review

3 years of experience

View profile

Zoho Assist - Why it works for my company

Rating: 9 out of 10

Incentivized

June 24, 2025

Use Cases and Deployment Scope

As a sole proprietor LLC, the only employees I have are me, myself, and I. Because of this, it is often more efficient to connect with my clients that I need to service remotely. This is where Zoho Assist comes in to play for my business. I have used other remote support software programs before, but for the cost I pay for Zoho Assist, I am able to service more customers than I could with the competitors. Plus, it works on Windows, Mac, Linux, and even some mobile devices, so I can troubleshoot a lot more devices than I could before. All in all, I have been extremely pleased with Zoho Assist, and I highly recommend it to everyone that has a need for remote support. I primarily use the Unattended Access for my clients, and it works like a champ.

Pros

Unattended Access
One time support sessions
Being able to connect without the need to drive to my client
More flexibility in scheduling appointments.

Cons

Occassionally, it will say that it is not online, even though it is. This is rare.
Dealing with multiple monitors is sometimes troubling to handle.
Copying and pasting from my machine to the remote machine doesn't always work seamlessly.

Likelihood to Recommend

I've got a full day, and I get a call from a client. My email isn't working. I can't get Outlook to stay running. It opens and then shuts down. I am about to end the day, but before I shut down my laptop, I'm able to remote into my client's computer, check out his Outlook, and try some things. In this case, I do need to visit the client, but I know already that there are some things that I've tried already so it will reduce the amount of time I need to spend at their location.

Mike Ellis

Owner in Information Technology at Tech Solutions NC, LLC (1-10 employees)

Vetted Review

2 years of experience

View profile

Great product and easy to use

Rating: 9 out of 10

Incentivized

June 18, 2025

Use Cases and Deployment Scope

We use Zoho Assist for remote pc access for support. We also do OS updates remotely. We have a remote workforce so having a solution that is cost effective and reliable is key. THe deployment for new hardware is really simple and easy to manage.

Pros

Remote access
Deploying new devices
OS updates
Locking work stations

Cons

Store OS versions
Store serial numbers
would be great to store where purchased and warranty

Likelihood to Recommend

Easy set up, very cost effective, especially if remote basics are needed.

Jason Faller

Director of IT in Information Technology at Playa Bowls (5001-10,000 employees)

Vetted Review

1 year of experience

Great value and functionality

Rating: 10 out of 10

Incentivized

April 17, 2025

Use Cases and Deployment Scope

As an IT Professional in a small organization I've got budget restraints, but still have problems to solve. Zoho Assist has allowed me to connect to employees in the organization in multiple locations at a price that we can afford. We have employees working from home and other remote locations, and on site IT gets costly and time consuming. Zoho Assist allows me to do more with my time and support the needs of our company.

Pros

Simple connections.
Allows me to support mobile.
Allows unattended access.

Cons

Instructions to the tech and the person receiving support could be more clear.
Providing mobile support is still a bit clunky. Interacting with the user's device on the other end is not totally functional.
It would be nice to have a PC app to use instead of accessing via the browser.

Likelihood to Recommend

Zoho Assist has been great for me when someone calls and has problems accessing files, or can't figure out why their computer is doing something weird. I can just send them a link and be connected to them in a couple minutes. I've tried providing support to mobile devices and it has proven to be a challenge, especially if the user on the other end is not particularly tech savvy. The installation process is not intuitive and the functionality of the support once I was connected was not very good.

Tim LeBaron

IT Director in Information Technology at JMI (51-200 employees)

Vetted Review

5 years of experience

Zoho-rific tool indeed

Rating: 8 out of 10

Incentivized

April 2, 2025

Use Cases and Deployment Scope

I used Zoho Assist in my previous organization to basically handle everything, from emails to recording tasks and keeping important documents and files. It was a great tool, but because our organization did not purchase the Enterprise version, I was unable to utilize it's other features and thus, my usage of Zoho Assist is very limited to the ones that I highlighted.

Pros

Zoho Assist has Two-factor authentication (2FA) for added security.
I can access my tools from multiple devices wherein Zoho Assist is installed.
Easy file-transfer solutions
Session recording for audits and training

Cons

Improve connection times, especially when I'm on the move and the areas that I go to have low bandwidth, which affect the performance of Zoho Assist in my device.
Allow Zoho Assist to be integrated to other applications
Increase file transfer limits

Likelihood to Recommend

Zoho Assist can be the ideal tool to be used by small to medium size enterprises that are looking at cost effective ways of utilizing technology and integrate it into their business, and is very compatible for both Apple and Windows users. However, Zoho Assist is not the ideal tool to be used for remote gaming, video editing or any high-performance tasks, as its latency issues are yet to be addressed and improved.

Verified User

Manager in Marketing (5001-10,000 employees)

Vetted Review

2 years of experience

Zoho Assist Allows us to Provide A+ Support technology

Rating: 10 out of 10

Incentivized

March 25, 2025

Use Cases and Deployment Scope

We use Zoho Assist in coordination with Zoho Desk to support our customers in real time if deemed necessary after they've submitted a support ticket to access their machine and locate where the issue is and walk the customer through the resolution.

Pros

Viewing the customers machine in 'read/view only' mode
View and take control of the customers machine to determine the issue

Likelihood to Recommend

We had a customer call with issues re-assigning a license to a new machine. After we were provided with the license serial number we were able to dis-associate the license with the current computer and then while watching the customer do the work we were able to walk them through exactly where they needed to go and direct them what they needed to select as various pop ups came onto their screen without them having to tell us every time a new option appeared.

Verified User

Analyst in Sales (51-200 employees)

Vetted Review

8 years of experience

Affordable and reliable

Rating: 7 out of 10

Incentivized

July 25, 2023

Use Cases and Deployment Scope

We use Zoho Assist to provide remote support and unattended access to systems. The solution is affordable, cross platform compatible, and just works.

Pros

Remote control
Unattended access
File transfer
Screen sharing

Cons

Agent takes time to reconnect on reboots
iOS client sometimes fails to send keystrokes.

Likelihood to Recommend

Unattended access and on demand remote control. Not great for voice / video conferencing.

Verified User

Manager in Information Technology (1-10 employees)

Vetted Review

3 years of experience

YOLO try Zoho

Rating: 8 out of 10

Incentivized

October 18, 2021

Use Cases and Deployment Scope

It is being used by all employees to connect from home to their onsite computer. We have a few programs that are not in the cloud and can only be accessed when onsite. So our employees connect with Zoho to their computer in the office to run and work in these programs.

Pros

File transfer.
Technician and group setup.
Sync with other Zoho products fairly easily.

Cons

Support takes a while to communicate or answer.
Connection issues; screen doesn't display properly.
Updates sometimes do not go thru properly causing us to remove/reinstall.

Likelihood to Recommend

Works well for remote users to connect to their onsite computers. The mobile app works great for technicians. I can't really think of anywhere it isn't appropriate because these days everyone works remotely at some point and even if they have no need to connect to an onsite device when they need assistance the tech can connect quickly and easily.

Verified User

Manager in Information Technology (11-50 employees)

Vetted Review

3 years of experience

Incredible and Fulfilling Remote Access Program

Rating: 10 out of 10

Incentivized

August 18, 2021

Use Cases and Deployment Scope

Zoho Assist is a multi-operating tool that allows remote access services to be successfully conducted in our business. Besides, Zoho Assist facilitates the remote access and control of devices and assets overseas in a few minutes or even seconds. The software works in all systems and devices, without compromise or discrimination. The software brings the live chat option, and survey procedures for customer assistance. The software has a diagnostic tool, with numerous capacities to assist companies to work flawlessly.

Pros

Zoho Assist has the diagnostic support remotely handled.
Surveys are easily done with Zoho Assist.
Functioning in all systems and devices.
Recording of remote sessions.

Cons

Zoho Assist lacks knowledge base.
No social media connection and integration.
Performance metrics are not included.

Likelihood to Recommend

Zoho Assist conducts every activity that concerns remote access, or control. For instance, the program oversees all the assets that a company has in any corner. More so, it helps in solving multiple problems that employees in a company may have. The option for live chat brings people together, and survey procedures are included in the tool.

Johnston Mukwi

IT Support in Information Technology at Home Assist Health (51-200 employees)

Vetted Review

3 years of experience

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