Zoho Forms

Online surveys

Supports the creation of online surveys.

Multimedia content

Users can include audio, images and videos within surveys.

Drag-and-drop editor

Users can easily rearrange survey elements, such as question blocks, by dragging them into new positions.

Changes to live survey

Users can make changes to live surveys after they are published.

Question bank

Includes a set of pre-made sample questions or question templates.

Multiple question types

Supports a variety of question types, such as multiple choice, select all that apply, ratings, text responses, etc.

Matrix questions

Supports matrix or grid questions, such as “How often did you: eat breakfast? …exercise?...get 8 hrs of sleep?” where each subquestion has the same set of possible answers (e.g. Always / Often / Sometimes / Never).

Translation/multi-lingual

Supports multiple languages.

Survey logic flexibility

Survey question flow can be customized with skip logic, conditional questions, question branching logic, piping logic, and/or randomization.

Response requirement/validation

Users can require that a respondent answer before moving on or submitting, and can specify the type of response (e.g. a phone number) that will be accepted.

Skip logic

Users can include rules that cause certain questions to be skipped based on a respondent’s demographic information, answer to a previous question, or response time, for example.

Conditional questions

Users can create rules for questions that are only asked to certain respondents, or only asked if particular behavioral or demographic criteria are met.

Question branching

Users can create branching question pathways, where a respondent’s answer at a given stage determines the next set of questions they will be asked.

Response tracking

Individual responses are coordinated with demographic information about the respondent. This information is stored and can be used for reporting and analysis.

Data export

Data collected within the tool can be exported to another program for additional reporting/analysis.

Real-time results

Users can view results on dashboards in real-time as they come in, rather than needing to wait to run a report or take counts after the survey is closed.

Standard reports

Includes canned reports that allow users to generate and share accurate survey results.

Custom reports

Allows users to report on custom metrics, choose which metrics to include in a report, run reports with advanced segmentation and/or customize the look and feel of a report.

Visualizations

Includes reporting or dashboard tools for visualizing survey data.

Analytics

Allows users to run different types of analysis, such as statistical analysis, cross tabs, sentiment analysis, etc. within the tool.

CRM Integration

Survey respondent pools or segmentations can be drawn from contacts already in the company’s CRM and/or respondents’ contact information can be pulled into the CRM.

Social media integration

Supports social sharing, posting, registration via social profile credentials, and/or embedded social content.

E-commerce integration

Integrates with e-commerce or billing/payment tools.

Notifications and alerts

Respondent behavior (including survey completion, particular responses, or opt-outs) triggers notifications.

Calendar/scheduling

Allows users to schedule start and/or end dates for surveys.

Follow-up emails

Users can set up automatic follow-up emails to survey respondents, for example a "Thank you" email or an email to share survey results.

In-tool invites

Users can send email invitations to contacts from within the survey tool.

Email distribution

Users can send their own email invitations (outside of the survey tool) to invite contacts to take a survey.

Cross-channel distribution

Users can choose from multiple channels for distribution, including distribution through the survey tool, personal email, social, via a link on their website, etc.

Embeddable surveys

Users can embed surveys into their web pages.

Site intercept surveys

Users can set up a pop-up survey or pop-up invitation for website visitors to take a survey.

Anonymous responses

Option for responses to be collected anonymously or with limited respondent demographic information.

Unlimited questions per survey

There is no upper limit on how many questions users can include per survey.

Unlimited responses per survey

There is no upper limit on how many responses users can collect/record per survey.

Respondent restrictions

Users can place restrictions on who can participate in surveys or how many times the same person can complete a survey.

Multiple users

Supports multiple users and/or user roles within a central account, license, or subscription.

Access controls

Administrators can limit users’ ability to access data and edit content.

Mobile app builder

Native apps for iOS and Android

Offline form submissions

Email notifications

Customizable form templates

Pre-made and custom themes

Form and report sharing

Printable QR code

User management

Task assignment

Form analytics

Integrations with Zoho CRM, Zoho Support, Zoho Subscriptions and Zoho Sheet

Integrations with Google Docs and MailChimp

Interated with Google Apps

Data migration to Zoho Creator