TrustRadius

3CLogic vs. Cisco Finesse

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
3CLogic
Score 9.3 out of 10
N/A
3CLogic supports customer and employee experiences with its Cloud Contact Center and Voice AI capabilities purpose-built to enhance CRM and Customer Service Management platforms.N/A
Cisco Finesse
Score 5.6 out of 10
N/A
Cisco Finesse is a product designed to improve customer support delivered via contact centers. Described by Cisco as a next-generation agent and supervisor desktop, Cisco Finesse provides a collaborative experience for communities that interact with your customer service organization. Finesse's user-centric design is stated to enhance satisfaction for your customer-care representatives.N/A
Pricing
3CLogicCisco Finesse
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
3CLogicCisco Finesse
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
3CLogicCisco Finesse
Considered Both Products
3CLogic

No answer on this topic

Cisco Finesse
Verified User
Anonymous
Chose Cisco Finesse
I have not personally reviewed any other products, however I have used Teams calling and I prefer some features of each product over the other. For example, Teams is more reliable in terms of staying logged in and not having outages; however Cisco Finesse was easier to transfer …
John L Sandler | TrustRadius Reviewer
John L Sandler
Marketing Project Management Specialist
Chose Cisco Finesse
Communication is oriented to clients in a more direct way, it allows us as a team to organize operations and is a tool that is also collaborative, its functions go hand in hand with financial management in the cloud and its capabilities, in addition to its low cost for …
DF
Dominic Farrow
Graphic Designer
Chose Cisco Finesse
We used to use Dialpad and it was a great tool. Since switching to Cisco Finesse, we have had no issues with call forwarding, call transfers, or holding. We no longer experience any issues with our callers in the queue or any issues with call playback for quality assurance. …
Verified User
Anonymous
Chose Cisco Finesse
I don't have enough knowledge to speak to this fairly.
Chose Cisco Finesse
We have all of these working in collaboration, and Finesse integration was the necessary application for the registration of our agents.
Features
3CLogicCisco Finesse
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
3CLogic
8.8
Ratings
6% above category average
Cisco Finesse
7.5
Ratings
10% below category average
Agent dashboard10.00 Ratings8.00 Ratings
Validate callers9.00 Ratings8.70 Ratings
Outbound response10.00 Ratings5.00 Ratings
Call forwarding9.00 Ratings5.00 Ratings
Click-to-call (CTC)8.00 Ratings8.90 Ratings
Warm transfer9.00 Ratings5.00 Ratings
Predictive dialing8.00 Ratings8.00 Ratings
Interactive voice response8.00 Ratings8.00 Ratings
REST APIs9.00 Ratings8.00 Ratings
Call scripts9.00 Ratings8.00 Ratings
Call tracking10.00 Ratings8.30 Ratings
Multichannel integration8.00 Ratings8.90 Ratings
CRM software integration8.00 Ratings8.10 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
3CLogic
9.6
Ratings
16% above category average
Cisco Finesse
6.1
Ratings
30% below category average
Inbound call routing9.00 Ratings6.00 Ratings
Omnichannel inbound routing9.00 Ratings7.70 Ratings
Recording8.00 Ratings7.90 Ratings
Quality management10.00 Ratings5.00 Ratings
Call analytics10.00 Ratings6.00 Ratings
Historical reporting10.00 Ratings4.00 Ratings
Live reporting10.00 Ratings2.00 Ratings
Customer surveys10.00 Ratings8.70 Ratings
Customer interaction analytics10.00 Ratings7.30 Ratings
Best Alternatives
3CLogicCisco Finesse
Small Businesses
CloudTalk
CloudTalk
Score 7.2 out of 10
CloudTalk
CloudTalk
Score 7.2 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.2 out of 10
CloudTalk
CloudTalk
Score 7.2 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 7.0 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 7.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
3CLogicCisco Finesse
Likelihood to Recommend
9.0
(0 ratings)
5.0
(0 ratings)
Usability
-
(0 ratings)
5.0
(0 ratings)
Support Rating
-
(0 ratings)
10.0
(0 ratings)
User Testimonials
3CLogicCisco Finesse
Likelihood to Recommend
No answers on this topic
I didn't personally hate working with Finesse as an end-user, but the frequent bugs and crashes were troublesome. While the frequency wasn't daily or weekly, it was enough to be memorable and difficult to work through. At times the software would crash across the board and take 15 minutes to recover, which pending call volumes, could be highly problematic. When it was working I had few issues or complaints.
Verified User
Anonymous
Read full review
Pros
No answers on this topic
  • Provides a detailed summary of all reps available across our Global Support Team.
  • Extremely user friendly.
  • Integrates seamlessly with our ticketing platform.
Verified User
Anonymous
Read full review
Cons
No answers on this topic
  • There were too many outages
  • There were a number of times I would get kicked out of the system without reason
  • Reports were difficult to read
Verified User
Anonymous
Read full review
Usability
No answers on this topic
It is easy to use, but there are outages that affect the overall customer satisfaction. There were many times when we were unable to enter the call queues or even our direct lines because the system was not functioning properly. It was extremely easy to transfer people and that was a great function of the program.
Verified User
Anonymous
Read full review
Support Rating
No answers on this topic
We have hardly had any problems, but the attention provided when we need support has been very fast and effective
AL
Arturo Lopez
Ingeniero
Read full review
Alternatives Considered
No answers on this topic
I have not personally reviewed any other products, however I have used Teams calling and I prefer some features of each product over the other. For example, Teams is more reliable in terms of staying logged in and not having outages; however Cisco Finesse was easier to transfer people and there were less issues with people getting disconnected during the transfer.
Verified User
Anonymous
Read full review
Return on Investment
No answers on this topic
  • It becomes more flexible to work with [Cisco] Finesse in terms of keep records of historical and real time data.
  • Being a complex system it should have some helping manual.
  • For large scale buisness using [Cisco] Finesse with all functionalities is a very good choice.
Verified User
Anonymous
Read full review
ScreenShots

3CLogic Screenshots

Screenshot of some of 3CLogic's features, including the embedded Computer Telephony Integration (CTI), Real-time Transcription (RTT), and generative AI call summaries for systems of record (example shown: ServiceNow).Screenshot of the interface used to define Voice AI agents, set unique personalities, and choose the perfect voice (example shown: ServiceNow).Screenshot of the designer for intelligent voice or SMS workflows integrated with a systems of record (example shown: ServiceNow) to deliver personalized experiences without depending on expensive 3rd party administrators.Screenshot of an example of the Wallboards and Dashboards available for actionable intelligence to share with agents and supervisors (example shown: ServiceNow).