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8x8 Contact Center vs. Zoho CRM Plus

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8x8 Contact Center

332 Reviews and Ratings

Zoho CRM Plus

117 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    8x8 Contact Center

    Score7.5 out of 10
    		N/A8x8 Contact Center is a cloud-based platform that unifies customer interactions across voice, chat, email, video, SMS, and social. It offers intelligent self-service automation, real-time analytics, and CRM integrations. With omnichannel engagement, agents deliver consistent, personalized service from one interface.N/A

    Zoho CRM Plus

    Score8.7 out of 10
    		N/AZoho Corporation offers Zoho CRM Plus, a customer experience management platform that features a virtual AI assistant, process automation and business rules engine, and customer behavior analytics.

    $59

    per month per user

    Pricing
    8x8 Contact CenterZoho CRM Plus
    Editions & Modules
    No answers on this topic
    Basic
    $57
    per month per user
    Offerings
    Pricing Offerings
    8x8 Contact CenterZoho CRM Plus
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    8x8 Contact CenterZoho CRM Plus
    Contact Center Software
    Comparison of Contact Center Software features of 8x8 Contact Center and Zoho CRM Plus
    Feature
    8x8 Contact Center
    6.1
    147 Ratings
    Zoho CRM Plus
    -
    Ratings
    Agent dashboard5.7131 Ratings00 Ratings
    Validate callers6.4117 Ratings00 Ratings
    Outbound response4.1116 Ratings00 Ratings
    Call forwarding5.7133 Ratings00 Ratings
    Click-to-call (CTC)5.588 Ratings00 Ratings
    Warm transfer6.5128 Ratings00 Ratings
    Predictive dialing7.755 Ratings00 Ratings
    Interactive voice response5.681 Ratings00 Ratings
    REST APIs7.050 Ratings00 Ratings
    Call scripts7.178 Ratings00 Ratings
    Call tracking6.5129 Ratings00 Ratings
    Multichannel integration3.775 Ratings00 Ratings
    CRM software integration7.269 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of 8x8 Contact Center and Zoho CRM Plus
    Feature
    8x8 Contact Center
    6.7
    136 Ratings
    Zoho CRM Plus
    -
    Ratings
    Inbound call routing8.1123 Ratings00 Ratings
    Omnichannel inbound routing7.271 Ratings00 Ratings
    Recording7.9121 Ratings00 Ratings
    Quality management6.4120 Ratings00 Ratings
    Call analytics4.9122 Ratings00 Ratings
    Historical reporting4.0113 Ratings00 Ratings
    Live reporting7.915 Ratings00 Ratings
    Customer surveys5.565 Ratings00 Ratings
    Customer interaction analytics8.410 Ratings00 Ratings
    User Ratings
    8x8 Contact CenterZoho CRM Plus
    Likelihood to Recommend
    6.5
    (151 ratings)
    7.7
    (53 ratings)
    Likelihood to Renew
    5.3
    (8 ratings)
    -
    (0 ratings)
    Usability
    8.0
    (37 ratings)
    7.2
    (18 ratings)
    Availability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Performance
    9.1
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (53 ratings)
    7.7
    (42 ratings)
    In-Person Training
    9.1
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.1
    (5 ratings)
    -
    (0 ratings)
    Configurability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    7.3
    (1 ratings)
    8.2
    (16 ratings)
    Ease of integration
    8.6
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Professional Services
    -
    (0 ratings)
    7.9
    (4 ratings)