TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    8x8 Work

    Score8.5 out of 10
    N/A8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

    $24

    per month

    Avaya IP Office

    Score8.8 out of 10
    N/AAvaya IP Office is a communications solution for small and medium-size businesses. It is available in the cloud, on premise or hybrid deployments are all supported with IP Office along with the ability to migrate from one to the other. The included Avaya Equinox experience provides a single app for voice, video, messaging, conferencing and calendar and keeps employees productive on any device, from any location.

    $82

    per user/per month

    Pricing
    8x8 WorkAvaya IP Office
    Editions & Modules
    No answers on this topic
    Voice
    $82
    per user/per month
    Digital
    $129
    per user/per month
    Offerings
    Pricing Offerings
    8x8 WorkAvaya IP Office
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    8x8 WorkAvaya IP Office
    Considered Both Products
    8x8 Inc.
    Chose 8x8 Work
    Pricing, features, and the Gartner Magic Quadrant review were also considered. The platform's multiple reviews were very attractive.
    Incentivized
    Chose 8x8 Work
    We have previously used Avaya phone systems. This is an initial upfront cost where you must by the handsets plus the networking equipment. With 8x8 we still did have the upfront costs of the handsets as we did not have compatible devices, but we are not locked into Avaya phones.
    Incentivized
    Avaya
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    8x8 WorkAvaya IP Office
    Cloud PBX
    Comparison of Cloud PBX features of 8x8 Work and Avaya IP Office
    Feature
    8x8 Work
    8.8
    395 Ratings
    Avaya IP Office
    7.1
    10 Ratings
    Hosted PBX9.9218 Ratings6.85 Ratings
    Multi-level Interactive Voice Response (IVR)8.876 Ratings6.410 Ratings
    Directory of employee names8.4357 Ratings8.210 Ratings
    Call Management
    Comparison of Call Management features of 8x8 Work and Avaya IP Office
    Feature
    8x8 Work
    8.7
    442 Ratings
    Avaya IP Office
    6.3
    11 Ratings
    Answering rules9.1398 Ratings7.211 Ratings
    Call recording8.7343 Ratings7.08 Ratings
    Call park8.4318 Ratings8.411 Ratings
    Call screening9.1301 Ratings7.510 Ratings
    Message alerts8.1385 Ratings8.310 Ratings
    Business SMS/External Messaging00 Ratings5.06 Ratings
    Online Fax00 Ratings4.04 Ratings
    Voicemail Transcription00 Ratings3.26 Ratings
    Mobile apps
    Comparison of Mobile apps features of 8x8 Work and Avaya IP Office
    Feature
    8x8 Work
    8.9
    385 Ratings
    Avaya IP Office
    6.4
    9 Ratings
    Mobile app for iOS9.0318 Ratings6.49 Ratings
    Mobile app for Android8.8248 Ratings6.48 Ratings
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of 8x8 Work and Avaya IP Office
    Feature
    8x8 Work
    -
    Ratings
    Avaya IP Office
    5.2
    11 Ratings
    High quality audio00 Ratings7.911 Ratings
    High quality video00 Ratings2.59 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of 8x8 Work and Avaya IP Office
    Feature
    8x8 Work
    -
    Ratings
    Avaya IP Office
    7.1
    5 Ratings
    Desktop sharing00 Ratings7.15 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of 8x8 Work and Avaya IP Office
    Feature
    8x8 Work
    -
    Ratings
    Avaya IP Office
    4.7
    8 Ratings
    Calendar integration00 Ratings4.16 Ratings
    Meeting initiation00 Ratings5.07 Ratings
    Record meetings / events00 Ratings5.05 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of 8x8 Work and Avaya IP Office
    Feature
    8x8 Work
    -
    Ratings
    Avaya IP Office
    5.8
    3 Ratings
    Live chat00 Ratings5.83 Ratings
    Online Events Security
    Comparison of Online Events Security features of 8x8 Work and Avaya IP Office
    Feature
    8x8 Work
    -
    Ratings
    Avaya IP Office
    2.8
    7 Ratings
    User authentication00 Ratings2.87 Ratings
    Participant roles & permissions00 Ratings2.86 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of 8x8 Work and Avaya IP Office
    Feature
    8x8 Work
    -
    Ratings
    Avaya IP Office
    6.5
    8 Ratings
    Centralized communications management00 Ratings7.27 Ratings
    Team messaging00 Ratings7.05 Ratings
    Team document sharing00 Ratings5.64 Ratings
    Call and meeting analytics00 Ratings6.25 Ratings
    User Ratings
    8x8 WorkAvaya IP Office
    Likelihood to Recommend
    8.5
    (463 ratings)
    8.6
    (14 ratings)
    Likelihood to Renew
    9.9
    (30 ratings)
    9.1
    (1 ratings)
    Usability
    8.7
    (104 ratings)
    7.6
    (3 ratings)
    Availability
    8.5
    (10 ratings)
    -
    (0 ratings)
    Performance
    9.1
    (10 ratings)
    -
    (0 ratings)
    Support Rating
    9.9
    (142 ratings)
    -
    (0 ratings)
    In-Person Training
    9.1
    (3 ratings)
    -
    (0 ratings)
    Online Training
    9.0
    (4 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.1
    (14 ratings)
    9.1
    (1 ratings)
    Configurability
    8.8
    (8 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    9.1
    (9 ratings)
    -
    (0 ratings)
    Ease of integration
    9.1
    (6 ratings)
    -
    (0 ratings)
    Product Scalability
    9.0
    (10 ratings)
    -
    (0 ratings)
    Professional Services
    8.7
    (7 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.9
    (7 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.9
    (7 ratings)
    -
    (0 ratings)