TrustRadius: an HG Insights company

8x8 Work vs. Cisco Unified Communications Manager (Call Manager)

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    8x8 Work

    Score8.5 out of 10
    N/A8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

    $24

    per month

    Cisco Unified Communications Manager (Call Manager)

    Score8.6 out of 10
    N/ACall Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.N/A
    Pricing
    8x8 WorkCisco Unified Communications Manager (Call Manager)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    8x8 WorkCisco Unified Communications Manager (Call Manager)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsMust contact sales team for pricing
    More Pricing Information
    Community Pulse
    8x8 WorkCisco Unified Communications Manager (Call Manager)
    Considered Both Products
    8x8 Inc.
    Chose 8x8 Work
    In my opinion, Cisco is just way to hard and over priced for the features we needed. I believe Comcast was a good system, but required additional onsite hardware and their mobile and desktop app needed some improvement.
    Incentivized
    Chose 8x8 Work
    8x8 has a considerably lower upfront cost and is much easier to manage than an in-house VOIP system, such as Cisco UCM.

    In my case the subscription cost was less than RingCentral.
    Incentivized
    Chose 8x8 Work
    Solely based on first impression of sales person. Never tested RingCentral phone system.
    Incentivized
    Chose 8x8 Work
    Although RingCentral and 8x8 provider similar offerings, I find the pricing and ease of use more appealing to 8x8. I also like the US-based customer support that 8x8 offers. I feel the feature set for Vonage for Business is not as strong as either RingCentral or 8x8. For …
    Incentivized
    Cisco
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    8x8 WorkCisco Unified Communications Manager (Call Manager)
    Cloud PBX
    Comparison of Cloud PBX features of 8x8 Work and Cisco Unified Communications Manager (Call Manager)
    Feature
    8x8 Work
    8.8
    395 Ratings
    Cisco Unified Communications Manager (Call Manager)
    7.3
    42 Ratings
    Hosted PBX9.9218 Ratings9.021 Ratings
    Multi-level Interactive Voice Response (IVR)8.876 Ratings5.130 Ratings
    Directory of employee names8.4357 Ratings8.640 Ratings
    User templates00 Ratings7.040 Ratings
    Call reports00 Ratings6.939 Ratings
    Call Management
    Comparison of Call Management features of 8x8 Work and Cisco Unified Communications Manager (Call Manager)
    Feature
    8x8 Work
    8.7
    442 Ratings
    Cisco Unified Communications Manager (Call Manager)
    8.2
    45 Ratings
    Answering rules9.1398 Ratings9.043 Ratings
    Call recording8.7343 Ratings7.027 Ratings
    Call park8.4318 Ratings9.039 Ratings
    Call screening9.1301 Ratings8.036 Ratings
    Message alerts8.1385 Ratings8.139 Ratings
    Mobile apps
    Comparison of Mobile apps features of 8x8 Work and Cisco Unified Communications Manager (Call Manager)
    Feature
    8x8 Work
    8.9
    385 Ratings
    Cisco Unified Communications Manager (Call Manager)
    8.0
    25 Ratings
    Mobile app for iOS9.0318 Ratings8.025 Ratings
    Mobile app for Android8.8248 Ratings8.023 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of 8x8 Work and Cisco Unified Communications Manager (Call Manager)
    Feature
    8x8 Work
    -
    Ratings
    Cisco Unified Communications Manager (Call Manager)
    8.3
    41 Ratings
    Video conferencing00 Ratings8.631 Ratings
    Audio conferencing00 Ratings8.641 Ratings
    Video screen sharing00 Ratings7.016 Ratings
    Instant messaging00 Ratings9.019 Ratings
    User Ratings
    8x8 WorkCisco Unified Communications Manager (Call Manager)
    Likelihood to Recommend
    8.5
    (463 ratings)
    8.5
    (46 ratings)
    Likelihood to Renew
    9.9
    (30 ratings)
    10.0
    (2 ratings)
    Usability
    8.7
    (104 ratings)
    9.0
    (6 ratings)
    Availability
    8.5
    (10 ratings)
    -
    (0 ratings)
    Performance
    9.1
    (10 ratings)
    -
    (0 ratings)
    Support Rating
    9.9
    (142 ratings)
    8.0
    (14 ratings)
    In-Person Training
    9.1
    (3 ratings)
    -
    (0 ratings)
    Online Training
    9.0
    (4 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.1
    (14 ratings)
    10.0
    (1 ratings)
    Configurability
    8.8
    (8 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    9.1
    (9 ratings)
    -
    (0 ratings)
    Ease of integration
    9.1
    (6 ratings)
    -
    (0 ratings)
    Product Scalability
    9.0
    (10 ratings)
    -
    (0 ratings)
    Professional Services
    8.7
    (7 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.9
    (7 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.9
    (7 ratings)
    -
    (0 ratings)