8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
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Dialpad Connect
Score 8.1 out of 10
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Dialpad Connect is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface.
$27
per month per user
Pricing
8x8 Work
Dialpad Connect
Editions & Modules
No answers on this topic
Standard
$27
per month per user
Pro
$35
per month per user
Enterprise
Contact sales team
per user/per month
Offerings
Pricing Offerings
8x8 Work
Dialpad Connect
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
8x8 Work
Dialpad Connect
Considered Both Products
8x8 Work
Verified User
Anonymous
Chose 8x8 Work
Not sure which one we have used in the past, but we are very happy with 8x8. We have become so used to it that we do not see the need of switching. Price is comfortable and it has been effective for our needs. It's easy and comfortable to use.
I have used Voip systems before and even bought and installed a PBX phone system and wired all the desks in. This is by far the cheapest option, its easy to use and easy to add new users.
fuze was good from few perspective, espectiall the click and dial option anywhere on the browser page where a number was situated. 8x8 Work says that has that but does not feel the same. also on adding notes in the CRM fuze had a better usebilty
Our company chose 8x8 Work because it offers a reliable, all-in-one communication platform with voice, video, and messaging in one place. Unlike other tools like Microsoft Teams, RingCentral, or Zoom, this program has provided a better global fill for supporting both remote …
“8x8 Work is easy to use and combines calls, chats, and video meetings in one app. It was quick to set up and works smoothly on both mobile and desktop. Some other tools have more advanced features, but 8x8 Work offers the right mix of reliability, affordability, and simplicity …
Not really used anything else or researched anything else. When we found out 8x8 had all these other features and capabilities with an affordable price, I researched other companies and we realized we had made the right choice.
Every solution has its positivies and negatives, but the ability to make changes as a company and not have to wait for someone to make them for you is very important to us
8x8 Work offers all we need in an easy-to-use format. Zoom seemed to have too many features that are not required and can be overwhelming to Users who are not the most Tech-Savvy. The price point of 8x8 is great, too. Get everything we need at a low cost.
I prefer 8x8 Work; it has the right number of features and modes for the communication I need. I much prefer 8x8 Work meetings to zoom meetings, as it is much, much easier to transition between devices when I am on the road. 8x8 Work is also easier to manage across multiple …
8x8 Work and RingCentral EX have similar features available. 8x8 Analytics is a little better at summarizing data and creating dashboard visuals. Other than that they are both great products. I prefer the admin console confirmation for 8x8 Work over RingCentral. Things seem to …
I am not aware of any other phone system we have used. We do use teams for administrative meetings and communication. While the meeting quality in teams is better than the meeting quality in 8x8, I still prefer 8x8 overall for day to day communications and use. I prefer 8x8 …
I have used and evaluated similar communication and collaboration tools such as Zoom, Microsoft Teams, Google Meet, Slack, and RingCentral. These platforms also offer messaging, calling, and video conferencing features. Each has its own strengths, but 8x8 Work stands out for …
Dialpad Connect was much easier to set up (Twilio's regulatory bundle approvals are inconsistent-- the documents I sent them using our account were rejected, but were approved using the same documents when I applied for a phone number from Close CRM's Twilio integration).
I can't really tell you as I haven't tried a competitor, I'm not sure what others there really are. I guess it's better than Twilio but that's not an apples to apples comparison.
My previous provider had bad call quality, calls would drop and my phone would randomly dial other numbers. All of these issues have been alleviated with Dialpad. It has been a great and useful service since I signed up.
Panterra is dependable and has good support. Dialpad Connect has more features and an easier interface. AT&T has a lot of features, but Dialpad Connect's interface is easier. AT&T does not do call transcription that I know of. Comcast BVE and 8x8 services are lower quality and …
Been many years, as i was in previous job. Travel agency that worked like a call center. But its been 5 years on Dialpad and it functions for us as a call center. But has better options
Dialpad Connect more than holds its own against its competitors. It's pricing and support are very good. Additionally it's free trial offer is instrumental in demonstratingto a customer it's ability to pay for itself without concerning potential new clients with immediate and …
Company decided on a service that was more inclusive then just using Zoom or something similar. Also we have had some bad experiences with Ring Central
Dialpad Connect is very helpful for everyone. After switching to Orum, I feel that Orum better fits our business needs as it can serve as both a power and parallel dialer. The best part is the live coaching feature, where I can listen in on any calls in real-time to coach my …
Neither Zoom nor Teams automatically send your conference recordings to the chair or organizer; you have to go in and download them. Zoom/Teams will notify when the meeting is about to start; however I have never been contacted by the system or auto-connected to the meeting by …
Dialpad is designed with a mobile-first approach, making it a strong choice for teams that need to manage calls, messages, and meetings on the go. Dialpad may be better than Zoom for businesses that need a comprehensive communication platform with a strong emphasis on voice …
8x8 Work is an ideal communication platform for intra-organization communication; it is very easy to find any employee at my firm and quickly ascertain their availability. I don't like for outside clients to know my direct line, so I would like to be able to mask my number in outgoing texts/display our general reception number so that those clients are not confused on how best to call in to me.
It is well-suited for basic calling functionality, but has been a poor experience for us when used for texting, as it lacks some of the features of other platforms, such as Haymarket. It is also challenging to capture good analytics, as this is neither easy nor clear for users to find.
The auto attendant has built in text-to-speech, but this same engine should be put to use for individual and ring group voicemail messages.
Call forwarding in the mobile app should be relocated for easier access. Instead it's buried somewhere under the generic "account settings"
The default user template disables voicemail text transcription. Why???
One fax number should be accessible by app for more than 1 user. Responsibility for faxes is usually distributed among a few people in a typical small office setting.
Ability to receive and send SMS messages from a shared "main company number" would be awesome. Ability to assign this to certain users would rock!
Everyone at the company now have the experiance needed to make phone calls, meetings, video conferencing. It's easy to use is unmatched in the industry. It's been a solid product throughout. The phone tree was easy to setup with the implementation team and they guided us throughout the process
As of now, the way this system allows us to call each other, text each other (inner office) as well as communicate with customers while being fully integrated with our CRM (Service Titan) has made everything so much easier for everyone. Thus far, I am super thrilled with the ease of use, integration and all the reasons we chose Dialpad Talk are working great
I'm not using it to its full capacity like a Zoom or teams Workspace. I use the service for phone calls, hate application on my cellphone and the voicemail apparatus. This we like because it gives us the feel of a large firm when we aren't.
Dialpad Connect is good and recommended for any organization. It is a good value. It can accomplish everything that your organization is looking for, and no one will say it is outside the budget for any 50+ person organization. The AI feature is very useful. The dashboard could be a bit easier to manage, and the integration with Salesforce could be a bit smoother.
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
There have not been any outages that I am aware of and we have had consistently good coverage since the start. There can be a slight lag from the office to the mobile app, but it is not terribly noticeable and it has not resulted in any calls being prematurely hung up
No problems with performance, Pages load as they should. I can't answer on the reports side as only a handful of our Admins ( call center ) currently use that side of the software. It does intergrate very well with Office for meetings and conferences. Sometimes there is a slight lag or static when users are talking, but we found this to be a cause of a users computer had not restarted in a while, Once the user restarts thier computer the problem is resolved, So this is not an issue with 8x8
The emails of voice transcription come very quickly after a call has been completed and except for a few fairly difficult names are pretty accurate. The ability to quickly listen to the voicemail from email without having to open the app is also a bonus. I have not noticed or heard of any slowdowns
We are a USA based organization. Support was refreshingly quick (callback via phone or email, online live agents). Agents are knowledgeable, thorough in their explanations, and extremely patient when dealing with end-users at various levels of the ICT knowledge spectrum.
Dialpad Onboarding support was okay. I think this was because we used a 3rd party vendor. We had a lot of issues with provisioning the phones.
The Dialpad sales rep forgot to mention that Dialpad is only compatible with Polycom desk phones so we bad to purchase new phones last minute.
We were supposed to get 3 months free when we signed up with Dialpad as a courtesy but the charged us for the 3rd month. They have resolved this error but I think there was no designated point of contact on Dialpad's end to help things move more smoothly.
The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
Simple and easy to follow, we had our branches around the country to be trained and the feedback was great. Only take if there was a desk phone training that would be great. The team provided us with video for the desk phone training
We had a third party implement and set up the system the way we wanted it - after that I do all changes or additions. The vendor was very knowledgeable and had it up and running in less than an hour.
8x8 Work offers all we need in an easy-to-use format. Zoom seemed to have too many features that are not required and can be overwhelming to Users who are not the most Tech-Savvy. The price point of 8x8 is great, too. Get everything we need at a low cost.
Panterra is dependable and has good support. Dialpad Connect has more features and an easier interface. AT&T has a lot of features, but Dialpad Connect's interface is easier. AT&T does not do call transcription that I know of. Comcast BVE and 8x8 services are lower quality and service is not great.
8x8 100% suits Business needs to connect with from anywhere and everywhere. The Softphone features is very light and very easy to use also very reliable with Zero Downtime. Can also be set personal Voicemail over softphone at anytime and logs everything is very easy to find.
So far, Dialpad has been a great improvement for our organization. It allows everyone to be on the same service and the integration with the mobile app means everyone is still using the "office" numbers even when on the go which makes it easier not having to balance multiple phone numbers from people
