TrustRadius: an HG Insights company

8x8 Work vs. Dialpad Connect

Save this comparison

Save this comparison

8x8 Work

824 Reviews and Ratings

Dialpad Connect

498 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    8x8 Work

    Score8.5 out of 10
    		N/A8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

    $24

    per month

    Dialpad Connect

    Score8.1 out of 10
    		N/ADialpad Connect is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface.

    $27

    per month

    Pricing
    8x8 WorkDialpad Connect
    Editions & Modules
    No answers on this topic
    Standard
    $27
    per month per user
    Pro
    $35
    per month per user
    Enterprise
    Contact sales team
    per user/per month
    Offerings
    Pricing Offerings
    8x8 WorkDialpad Connect
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    8x8 WorkDialpad Connect
    Considered Both Products
    8x8 Inc.
    Verified User
    Chose 8x8 Work
    In our system selection process we were able to narrow down our selection to three primary options, dial pad, Mitel and 8x8. After the due diligence and criteria review we did trials of each of these potential solutions. From that we determined that the 8x8 offering was what …
    Incentivized
    Verified User
    Chose 8x8 Work
    Dialpad seemed too basic and Grasshopper used too much bandwidth. Also, customer support at both of these was really pretty pathetic.
    Incentivized
    Verified User
    Chose 8x8 Work
    8x8 X Series was one of the most affordable and comprehensive available. They were responsive during the sales and training process and helped walk us through our use case. We thought it was pretty clearly the winner despite a few gaps as mentioned, but those are not major and …
    Incentivized
    Sam Shearin
    Chief Technology Officer in Information Technology at Infinite Recovery (Hospital & Health Care, 51-200 employees)
    Chose 8x8 Work
    8x8 is definitely the winner if you're comparing RingCentral solely based on cost, however it will fall short on mobile, and administrative features/metrics compared to RingCentral. I would say Dialpad is in the middle, a bit more expensive than 8x8 but less costly than RingCen…
    Incentivized
    Dialpad
    Richard Andrus
    Managing Director in Information Technology at Back Office Geeks (Information Technology & Services, 1-10 employees)
    Chose Dialpad Connect
    Panterra is dependable and has good support. Dialpad Connect has more features and an easier interface. AT&T has a lot of features, but Dialpad Connect's interface is easier. AT&T does not do call transcription that I know of. Comcast BVE and 8x8 services are lower quality and …
    Incentivized
    Randy Nelson
    Sales in Sales at Cloud 1 Communications (Telecommunications, 1-10 employees)
    Chose Dialpad Connect
    None of them can do the transcription as well.
    Incentivized
    Steven Griswold
    President in Corporate at Griswold & Griswold Insurance Agency Inc. (Insurance, 1-10 employees)
    Chose Dialpad Connect
    At the time (over 3 years ago) Dialpad was the only cloud-based VOIP vendor that offered this wealth of features, modern design, and highly active change log. Now that other vendors have caught up there's less and less reason to use Dialpad so I can no longer recommend it to …
    Incentivized
    Verified User
    Chose Dialpad Connect
    Dialpad provided better quality and better service. We were able to work directly with the company, and not have to go through an "agent." What's more, when we did have to speak to someone, it was a rep in the USA, not someone in a call center far away from where we are.
    Incentivized
    Sam Shearin
    Chief Technology Officer in Information Technology at Infinite Recovery (Hospital & Health Care, 51-200 employees)
    Chose Dialpad Connect
    I have used Ooma Busines, OnSip, RingCentral, Google Voice, Voip.ms, 8x8... and chose Dialpad because of the price and feature selection. Multi-device and multi-platform (Windows/Android/Mac/iOS) features were intriguing and worked well. Ultimately not my top choice just …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    8x8 WorkDialpad Connect
    Cloud PBX
    Comparison of Cloud PBX features of 8x8 Work and Dialpad Connect
    Feature
    8x8 Work
    8.8
    395 Ratings
    Dialpad Connect
    8.2
    56 Ratings
    Hosted PBX9.9218 Ratings8.227 Ratings
    Multi-level Interactive Voice Response (IVR)8.876 Ratings7.833 Ratings
    Directory of employee names8.4357 Ratings8.752 Ratings
    Call Management
    Comparison of Call Management features of 8x8 Work and Dialpad Connect
    Feature
    8x8 Work
    8.7
    442 Ratings
    Dialpad Connect
    8.3
    68 Ratings
    Answering rules9.1398 Ratings8.956 Ratings
    Call recording8.7343 Ratings7.562 Ratings
    Call park8.4318 Ratings8.445 Ratings
    Call screening9.1301 Ratings8.651 Ratings
    Message alerts8.1385 Ratings8.763 Ratings
    Business SMS/External Messaging00 Ratings8.755 Ratings
    Online Fax00 Ratings7.416 Ratings
    Voicemail Transcription00 Ratings8.364 Ratings
    Mobile apps
    Comparison of Mobile apps features of 8x8 Work and Dialpad Connect
    Feature
    8x8 Work
    8.9
    385 Ratings
    Dialpad Connect
    7.7
    57 Ratings
    Mobile app for iOS9.0318 Ratings7.737 Ratings
    Mobile app for Android8.8248 Ratings7.733 Ratings
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of 8x8 Work and Dialpad Connect
    Feature
    8x8 Work
    -
    Ratings
    Dialpad Connect
    8.3
    62 Ratings
    High quality audio00 Ratings8.461 Ratings
    High quality video00 Ratings8.236 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of 8x8 Work and Dialpad Connect
    Feature
    8x8 Work
    -
    Ratings
    Dialpad Connect
    7.9
    26 Ratings
    Desktop sharing00 Ratings7.926 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of 8x8 Work and Dialpad Connect
    Feature
    8x8 Work
    -
    Ratings
    Dialpad Connect
    8.3
    37 Ratings
    Calendar integration00 Ratings8.431 Ratings
    Meeting initiation00 Ratings7.927 Ratings
    Record meetings / events00 Ratings8.731 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of 8x8 Work and Dialpad Connect
    Feature
    8x8 Work
    -
    Ratings
    Dialpad Connect
    8.2
    20 Ratings
    Live chat00 Ratings8.220 Ratings
    Online Events Security
    Comparison of Online Events Security features of 8x8 Work and Dialpad Connect
    Feature
    8x8 Work
    -
    Ratings
    Dialpad Connect
    8.0
    35 Ratings
    User authentication00 Ratings7.828 Ratings
    Participant roles & permissions00 Ratings8.233 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of 8x8 Work and Dialpad Connect
    Feature
    8x8 Work
    -
    Ratings
    Dialpad Connect
    7.9
    49 Ratings
    Centralized communications management00 Ratings8.239 Ratings
    Team messaging00 Ratings8.135 Ratings
    Team document sharing00 Ratings7.721 Ratings
    Call and meeting analytics00 Ratings7.839 Ratings
    User Ratings
    8x8 WorkDialpad Connect
    Likelihood to Recommend
    8.5
    (463 ratings)
    7.6
    (291 ratings)
    Likelihood to Renew
    9.9
    (30 ratings)
    8.9
    (10 ratings)
    Usability
    8.7
    (104 ratings)
    8.5
    (46 ratings)
    Availability
    8.5
    (10 ratings)
    8.3
    (4 ratings)
    Performance
    9.1
    (10 ratings)
    9.0
    (4 ratings)
    Support Rating
    9.9
    (142 ratings)
    9.1
    (57 ratings)
    In-Person Training
    9.1
    (3 ratings)
    9.1
    (1 ratings)
    Online Training
    9.0
    (4 ratings)
    9.1
    (1 ratings)
    Implementation Rating
    9.1
    (14 ratings)
    8.3
    (6 ratings)
    Configurability
    8.8
    (8 ratings)
    9.1
    (2 ratings)
    Contract Terms and Pricing Model
    9.1
    (9 ratings)
    5.6
    (2 ratings)
    Ease of integration
    9.1
    (6 ratings)
    9.1
    (1 ratings)
    Product Scalability
    9.0
    (10 ratings)
    8.9
    (4 ratings)
    Professional Services
    8.7
    (7 ratings)
    9.1
    (1 ratings)
    Vendor post-sale
    8.9
    (7 ratings)
    9.1
    (2 ratings)
    Vendor pre-sale
    8.9
    (7 ratings)
    9.1
    (2 ratings)