TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    8x8 Work

    Score8.5 out of 10
    N/A8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

    $24

    per month

    MiCloud Connect

    Score7.8 out of 10
    N/AMiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.

    $20.99

    per user/per month

    Pricing
    8x8 WorkMiCloud Connect
    Editions & Modules
    No answers on this topic
    Essentials
    $20.99
    per user/per month
    Premier
    $26.59
    per user/per month
    Elite
    $38.49
    per user/per month
    Offerings
    Pricing Offerings
    8x8 WorkMiCloud Connect
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    8x8 WorkMiCloud Connect
    Considered Both Products
    8x8 Inc.
    Chose 8x8 Work
    We used the ShoreTel phone system software and phones. They worked very well together - calls could be made with either the software or the phone and they interfaced well. Phone calls answered on the handset could be manipulated with the software. However, there were no …
    Incentivized
    Chose 8x8 Work
    8x8 offers similar features to the ShoreTel system we used before we relocated. Not all of the features stack up to the quality of the ShoreTel system, but with the price point as low as it is for 8x8, it provided the features we required without a major investment in system …
    Incentivized
    Chose 8x8 Work
    The global availability of 8x8 [X Series (Formerly Virtual Office)] was critical to our company wide adoption, ensuring Kaseya can use the platform regardless of geography and with no call degradation or issues. Historically we have found other providers with global exposure …
    Incentivized
    Chose 8x8 Work
    Although RingCentral and 8x8 provider similar offerings, I find the pricing and ease of use more appealing to 8x8. I also like the US-based customer support that 8x8 offers. I feel the feature set for Vonage for Business is not as strong as either RingCentral or 8x8. For …
    Incentivized
    Mitel Networks Corporation
    Chose MiCloud Connect

    Mitel and Toshiba for on-premises telephony. RingCentral and 8x8 for hosted. All of them have their strengths and weaknesses. For on-premises, there is no better solution than ShoreTel in my opinion. There are elements of the other hosted product I do appreciate like …

    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    8x8 WorkMiCloud Connect
    Cloud PBX
    Comparison of Cloud PBX features of 8x8 Work and MiCloud Connect
    Feature
    8x8 Work
    8.8
    395 Ratings
    MiCloud Connect
    8.2
    27 Ratings
    Hosted PBX9.9218 Ratings7.515 Ratings
    Multi-level Interactive Voice Response (IVR)8.876 Ratings8.315 Ratings
    Directory of employee names8.4357 Ratings8.327 Ratings
    User templates00 Ratings8.016 Ratings
    Call reports00 Ratings8.621 Ratings
    Call Management
    Comparison of Call Management features of 8x8 Work and MiCloud Connect
    Feature
    8x8 Work
    8.7
    442 Ratings
    MiCloud Connect
    8.6
    28 Ratings
    Answering rules9.1398 Ratings9.024 Ratings
    Call recording8.7343 Ratings8.323 Ratings
    Call park8.4318 Ratings8.626 Ratings
    Call screening9.1301 Ratings8.622 Ratings
    Message alerts8.1385 Ratings8.323 Ratings
    Mobile apps
    Comparison of Mobile apps features of 8x8 Work and MiCloud Connect
    Feature
    8x8 Work
    8.9
    385 Ratings
    MiCloud Connect
    6.2
    15 Ratings
    Mobile app for iOS9.0318 Ratings8.014 Ratings
    Mobile app for Android8.8248 Ratings4.512 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of 8x8 Work and MiCloud Connect
    Feature
    8x8 Work
    -
    Ratings
    MiCloud Connect
    7.6
    23 Ratings
    Video conferencing00 Ratings8.08 Ratings
    Audio conferencing00 Ratings9.023 Ratings
    Video screen sharing00 Ratings7.04 Ratings
    Instant messaging00 Ratings6.75 Ratings
    User Ratings
    8x8 WorkMiCloud Connect
    Likelihood to Recommend
    8.5
    (463 ratings)
    8.3
    (63 ratings)
    Likelihood to Renew
    9.9
    (30 ratings)
    8.6
    (42 ratings)
    Usability
    8.7
    (104 ratings)
    8.0
    (21 ratings)
    Availability
    8.5
    (10 ratings)
    10.0
    (27 ratings)
    Performance
    9.1
    (10 ratings)
    5.1
    (9 ratings)
    Support Rating
    9.9
    (142 ratings)
    3.5
    (16 ratings)
    In-Person Training
    9.1
    (3 ratings)
    6.0
    (3 ratings)
    Online Training
    9.0
    (4 ratings)
    2.0
    (12 ratings)
    Implementation Rating
    9.1
    (14 ratings)
    9.6
    (30 ratings)
    Configurability
    8.8
    (8 ratings)
    6.4
    (3 ratings)
    Contract Terms and Pricing Model
    9.1
    (9 ratings)
    -
    (0 ratings)
    Ease of integration
    9.1
    (6 ratings)
    9.1
    (1 ratings)
    Product Scalability
    9.0
    (10 ratings)
    7.6
    (5 ratings)
    Professional Services
    8.7
    (7 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.9
    (7 ratings)
    9.1
    (1 ratings)
    Vendor pre-sale
    8.9
    (7 ratings)
    9.1
    (1 ratings)