| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Adobe Customer Journey Analytics | Score8.1 out of 10 | N/A | Adobe's Customer Journey Analytics is a service built on Adobe Experience Platform that lets the user join all data from every channel into a single interface for real-time, omnichannel analysis and visualization, allowing users to make better decisions with a holistic view of the business and the context behind every customer action. | N/A |
 Google Analytics | Score7.9 out of 10 | N/A | Google Analytics is perhaps the best-known web analytics product and, as a free product, it has massive adoption. Although it lacks some enterprise-level features compared to its competitors in the space, the launch of the paid Google Analytics Premium edition seems likely to close the gap. | $0 per month |
| Adobe Customer Journey Analytics | Google Analytics | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Adobe Customer Journey Analytics | Google Analytics | |
|---|---|---|
| Considered Both Products | Chose Adobe Customer Journey Analytics There’s no comparison. Customer Journey Analytics is light years ahead of something like Google Analytics Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose Adobe Customer Journey Analytics Due to confidentiality reasons, we decided to step away from Google producs Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Adobe Customer Journey Analytics | Google Analytics | ||||||||||||||||||||||||||||
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| Web Analytics |
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| Adobe Customer Journey Analytics | Google Analytics | |
|---|---|---|
| Likelihood to Recommend | 8.3 | 8.3 |
| Likelihood to Renew | 10.0 | 9.0 |
| Usability | 8.0 | 7.5 |
| Availability | 10.0 | 10.0 |
| Performance | 8.2 | 10.0 |
| Support Rating | 8.0 | 7.0 |
| In-Person Training | 6.0 | - |
| Online Training | 6.0 | 10.0 |
| Implementation Rating | 9.0 | 9.0 |
| Configurability | 9.0 | 6.0 |
| Ease of integration | 8.0 | 10.0 |
| Product Scalability | 9.0 | 10.0 |
| Professional Services | 9.0 | - |
| Vendor post-sale | 9.0 | 10.0 |
| Vendor pre-sale | 9.0 | 9.0 |
