Adobe Customer Journey Analytics vs. Totango
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Adobe Customer Journey Analytics | Score8.1 out of 10 | N/A | Adobe's Customer Journey Analytics is a service built on Adobe Experience Platform that lets the user join all data from every channel into a single interface for real-time, omnichannel analysis and visualization, allowing users to make better decisions with a holistic view of the business and the context behind every customer action. | N/A |
 Totango | Score7.8 out of 10 | N/A | Totango customer success software, now with Catalyst, helps enterprise businesses and cross-functional teams accelerate customer outcomes in productivity, retention, and expansion. Totango and Catalyst will become a unified product, following the merger in February 2024. | N/A |
| Adobe Customer Journey Analytics | Totango | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | Optional | Optional | ||||||||||||||
| Additional Details | — | Each package gives teams a 360° customer account profile, customer health scoring, customer journey program templates (SuccessBLOCS), automated workflows (SuccessPlays), email campaigns, self-paced onboarding, and customer support. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
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| Security |
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| Platform & Infrastructure |
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| Customer Data Extraction / Integration |
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| Customer Success Management |
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| CSM Reporting & Analytics |
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| Adobe Customer Journey Analytics | Totango | |
|---|---|---|
| Likelihood to Recommend | 8.3 | 9.1 |
| Likelihood to Renew | 10.0 | 7.3 |
| Usability | 8.0 | 8.6 |
| Availability | 10.0 | 9.9 |
| Performance | 8.2 | 8.8 |
| Support Rating | 8.0 | 7.7 |
| In-Person Training | 6.0 | - |
| Online Training | 6.0 | 7.0 |
| Implementation Rating | 9.0 | 10.0 |
| Configurability | 9.0 | 8.2 |
| Ease of integration | 8.0 | 8.0 |
| Product Scalability | 9.0 | 9.8 |
| Professional Services | 9.0 | - |
| Vendor post-sale | 9.0 | 8.0 |
| Vendor pre-sale | 9.0 | 8.0 |