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Agiloft Service Desk (discontinued) vs. SolarWinds Web Help Desk (WHD)

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Agiloft Service Desk (discontinued)

16 Reviews and Ratings

SolarWinds Web Help Desk (WHD)

53 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Agiloft Service Desk (discontinued)

    Score9 out of 10
    Enterprise companies (1,001+ employees)
    		Agiloft's Flexible Service Desk Suite included an Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and ITIL/ITSM capability. The product is no longer available.

    $65

    per month

    SolarWinds Web Help Desk (WHD)

    Score8 out of 10
    		N/ASolarWinds Web Help Desk is ticketing and IT asset management software. It is designed to simplify help desk management. This solution includes built-in ticketing management, asset management, change management, and knowledge base capabilities.

    $533

    per year per user

    Pricing
    Agiloft Service Desk (discontinued)SolarWinds Web Help Desk (WHD)
    Editions & Modules
    Free Trial
    $0
    per license/per month
    Professional
    Contact sales team
    Professional Extended
    Contact sales team
    Enterprise
    Contact sales team
    Enterprise Extended
    Contact sales team
    No answers on this topic
    Offerings
    Pricing Offerings
    Agiloft Service Desk (discontinued)SolarWinds Web Help Desk (WHD)
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional Details—SolarWinds also offers Perpetual licensing starting at $1129 per technician.
    More Pricing Information
    Features
    Agiloft Service Desk (discontinued)SolarWinds Web Help Desk (WHD)
    Incident and problem management
    Comparison of Incident and problem management features of Agiloft Service Desk (discontinued) and SolarWinds Web Help Desk (WHD)
    Feature
    Agiloft Service Desk (discontinued)
    9.4
    2 Ratings
    SolarWinds Web Help Desk (WHD)
    9.8
    19 Ratings
    Organize and prioritize service tickets10.02 Ratings9.819 Ratings
    Service restoration10.02 Ratings00 Ratings
    Self-service tools10.02 Ratings00 Ratings
    Subscription-based notifications10.01 Ratings9.817 Ratings
    ITSM reports and dashboards7.12 Ratings00 Ratings
    Expert directory00 Ratings10.013 Ratings
    ITSM collaboration and documentation00 Ratings9.014 Ratings
    Ticket creation and submission00 Ratings9.99 Ratings
    Ticket response00 Ratings9.99 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Agiloft Service Desk (discontinued) and SolarWinds Web Help Desk (WHD)
    Feature
    Agiloft Service Desk (discontinued)
    9.0
    2 Ratings
    SolarWinds Web Help Desk (WHD)
    -
    Ratings
    Configuration mangement8.12 Ratings00 Ratings
    Policy and contract enforcement10.02 Ratings00 Ratings
    Change management
    Comparison of Change management features of Agiloft Service Desk (discontinued) and SolarWinds Web Help Desk (WHD)
    Feature
    Agiloft Service Desk (discontinued)
    10.0
    2 Ratings
    SolarWinds Web Help Desk (WHD)
    -
    Ratings
    Change requests repository10.02 Ratings00 Ratings
    Service-level management10.02 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Agiloft Service Desk (discontinued) and SolarWinds Web Help Desk (WHD)
    Feature
    Agiloft Service Desk (discontinued)
    -
    Ratings
    SolarWinds Web Help Desk (WHD)
    9.4
    8 Ratings
    External knowledge base00 Ratings9.46 Ratings
    Internal knowledge base00 Ratings9.48 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Agiloft Service Desk (discontinued) and SolarWinds Web Help Desk (WHD)
    Feature
    Agiloft Service Desk (discontinued)
    -
    Ratings
    SolarWinds Web Help Desk (WHD)
    9.4
    9 Ratings
    Customer portal00 Ratings9.78 Ratings
    Social integration00 Ratings10.04 Ratings
    Email support00 Ratings9.99 Ratings
    Help Desk CRM integration00 Ratings8.04 Ratings
    User Ratings
    Agiloft Service Desk (discontinued)SolarWinds Web Help Desk (WHD)
    Likelihood to Recommend
    10.0
    (12 ratings)
    8.5
    (19 ratings)
    Likelihood to Renew
    8.9
    (9 ratings)
    10.0
    (4 ratings)
    Usability
    7.3
    (2 ratings)
    10.0
    (3 ratings)
    Availability
    8.6
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (2 ratings)
    10.0
    (5 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (2 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    9.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.0
    (1 ratings)