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Amdocs CES vs. Bigin by Zoho CRM

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Amdocs CES

3 Reviews and Ratings

Bigin by Zoho CRM

180 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Amdocs CES

    Score9.4 out of 10
    		N/AN/AN/A

    Bigin by Zoho CRM

    Score8.7 out of 10
    		N/ABigin by Zoho CRM is a simplified customer relationship management (CRM) software designed specifically for small businesses, startups and teams. Bigin helps small businesses unify customer-facing operations— marketing, sales, onboarding, delivery, and support, and it offers features that help to manage these customer relationships effectively.

    $9

    per month per user

    Pricing
    Amdocs CESBigin by Zoho CRM
    Editions & Modules
    No answers on this topic
    Express
    $9.00
    per month per user
    Premier
    $15.00
    per month
    Bigin 360
    $21
    per month per user
    Offerings
    Pricing Offerings
    Amdocs CESBigin by Zoho CRM
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—20% discount for annual pricing.
    More Pricing Information
    Features
    Amdocs CESBigin by Zoho CRM
    Sales Force Automation
    Comparison of Sales Force Automation features of Amdocs CES and Bigin by Zoho CRM
    Feature
    Amdocs CES
    8.1
    1 Ratings
    Bigin by Zoho CRM
    8.0
    79 Ratings
    Customer data management / contact management10.01 Ratings8.471 Ratings
    Workflow management3.01 Ratings8.274 Ratings
    Territory management7.01 Ratings00 Ratings
    Opportunity management7.01 Ratings8.472 Ratings
    Integration with email client (e.g., Outlook or Gmail)10.01 Ratings8.168 Ratings
    Contract management10.01 Ratings7.234 Ratings
    Quote & order management8.01 Ratings00 Ratings
    Interaction tracking8.01 Ratings7.866 Ratings
    Channel / partner relationship management10.01 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Amdocs CES and Bigin by Zoho CRM
    Feature
    Amdocs CES
    7.5
    1 Ratings
    Bigin by Zoho CRM
    -
    Ratings
    Case management10.01 Ratings00 Ratings
    Help desk management5.01 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Amdocs CES and Bigin by Zoho CRM
    Feature
    Amdocs CES
    10.0
    1 Ratings
    Bigin by Zoho CRM
    7.7
    64 Ratings
    Lead management10.01 Ratings8.061 Ratings
    Email marketing10.01 Ratings7.356 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Amdocs CES and Bigin by Zoho CRM
    Feature
    Amdocs CES
    7.0
    1 Ratings
    Bigin by Zoho CRM
    8.1
    66 Ratings
    Task management7.01 Ratings8.265 Ratings
    Billing and invoicing management7.01 Ratings00 Ratings
    Reporting7.01 Ratings8.141 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Amdocs CES and Bigin by Zoho CRM
    Feature
    Amdocs CES
    9.3
    1 Ratings
    Bigin by Zoho CRM
    8.1
    68 Ratings
    Forecasting10.01 Ratings00 Ratings
    Pipeline visualization10.01 Ratings8.668 Ratings
    Customizable reports8.01 Ratings7.761 Ratings
    Customization
    Comparison of Customization features of Amdocs CES and Bigin by Zoho CRM
    Feature
    Amdocs CES
    7.0
    1 Ratings
    Bigin by Zoho CRM
    7.8
    72 Ratings
    Custom fields6.01 Ratings7.872 Ratings
    Custom objects6.01 Ratings00 Ratings
    Scripting environment6.01 Ratings00 Ratings
    API for custom integration10.01 Ratings00 Ratings
    Security
    Comparison of Security features of Amdocs CES and Bigin by Zoho CRM
    Feature
    Amdocs CES
    9.0
    1 Ratings
    Bigin by Zoho CRM
    8.5
    69 Ratings
    Single sign-on capability9.01 Ratings8.555 Ratings
    Role-based user permissions9.01 Ratings8.467 Ratings
    Social CRM
    Comparison of Social CRM features of Amdocs CES and Bigin by Zoho CRM
    Feature
    Amdocs CES
    10.0
    1 Ratings
    Bigin by Zoho CRM
    8.3
    38 Ratings
    Social data10.01 Ratings8.337 Ratings
    Social engagement10.01 Ratings8.237 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Amdocs CES and Bigin by Zoho CRM
    Feature
    Amdocs CES
    6.5
    1 Ratings
    Bigin by Zoho CRM
    7.9
    52 Ratings
    Marketing automation6.01 Ratings7.952 Ratings
    Compensation management7.01 Ratings00 Ratings
    Platform
    Comparison of Platform features of Amdocs CES and Bigin by Zoho CRM
    Feature
    Amdocs CES
    10.0
    1 Ratings
    Bigin by Zoho CRM
    8.1
    67 Ratings
    Mobile access10.01 Ratings8.167 Ratings
    User Ratings
    Amdocs CESBigin by Zoho CRM
    Likelihood to Recommend
    8.0
    (1 ratings)
    8.8
    (80 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.1
    (1 ratings)
    Usability
    8.0
    (1 ratings)
    8.6
    (51 ratings)
    Support Rating
    5.0
    (1 ratings)
    8.6
    (7 ratings)