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Amdocs CES vs. Kustomer

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Amdocs CES

3 Reviews and Ratings

Kustomer

68 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Amdocs CES

    Score9.4 out of 10
    		N/AN/AN/A

    Kustomer

    Score8.7 out of 10
    		N/AKustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC.

    $89

    per month per user

    Pricing
    Amdocs CESKustomer
    Editions & Modules
    No answers on this topic
    Enterprise
    $89
    per month, per user
    Ultimate
    $139
    per month, per user
    Offerings
    Pricing Offerings
    Amdocs CESKustomer
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—All plans require an annual subscription and 8 users minimum.
    More Pricing Information
    Features
    Amdocs CESKustomer
    Sales Force Automation
    Comparison of Sales Force Automation features of Amdocs CES and Kustomer
    Feature
    Amdocs CES
    8.1
    1 Ratings
    Kustomer
    -
    Ratings
    Customer data management / contact management10.01 Ratings00 Ratings
    Workflow management3.01 Ratings00 Ratings
    Territory management7.01 Ratings00 Ratings
    Opportunity management7.01 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)10.01 Ratings00 Ratings
    Contract management10.01 Ratings00 Ratings
    Quote & order management8.01 Ratings00 Ratings
    Interaction tracking8.01 Ratings00 Ratings
    Channel / partner relationship management10.01 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Amdocs CES and Kustomer
    Feature
    Amdocs CES
    7.5
    1 Ratings
    Kustomer
    -
    Ratings
    Case management10.01 Ratings00 Ratings
    Help desk management5.01 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Amdocs CES and Kustomer
    Feature
    Amdocs CES
    10.0
    1 Ratings
    Kustomer
    -
    Ratings
    Lead management10.01 Ratings00 Ratings
    Email marketing10.01 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Amdocs CES and Kustomer
    Feature
    Amdocs CES
    7.0
    1 Ratings
    Kustomer
    -
    Ratings
    Task management7.01 Ratings00 Ratings
    Billing and invoicing management7.01 Ratings00 Ratings
    Reporting7.01 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Amdocs CES and Kustomer
    Feature
    Amdocs CES
    9.3
    1 Ratings
    Kustomer
    -
    Ratings
    Forecasting10.01 Ratings00 Ratings
    Pipeline visualization10.01 Ratings00 Ratings
    Customizable reports8.01 Ratings00 Ratings
    Customization
    Comparison of Customization features of Amdocs CES and Kustomer
    Feature
    Amdocs CES
    7.0
    1 Ratings
    Kustomer
    -
    Ratings
    Custom fields6.01 Ratings00 Ratings
    Custom objects6.01 Ratings00 Ratings
    Scripting environment6.01 Ratings00 Ratings
    API for custom integration10.01 Ratings00 Ratings
    Security
    Comparison of Security features of Amdocs CES and Kustomer
    Feature
    Amdocs CES
    9.0
    1 Ratings
    Kustomer
    -
    Ratings
    Single sign-on capability9.01 Ratings00 Ratings
    Role-based user permissions9.01 Ratings00 Ratings
    Social CRM
    Comparison of Social CRM features of Amdocs CES and Kustomer
    Feature
    Amdocs CES
    10.0
    1 Ratings
    Kustomer
    -
    Ratings
    Social data10.01 Ratings00 Ratings
    Social engagement10.01 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Amdocs CES and Kustomer
    Feature
    Amdocs CES
    6.5
    1 Ratings
    Kustomer
    -
    Ratings
    Marketing automation6.01 Ratings00 Ratings
    Compensation management7.01 Ratings00 Ratings
    Platform
    Comparison of Platform features of Amdocs CES and Kustomer
    Feature
    Amdocs CES
    10.0
    1 Ratings
    Kustomer
    -
    Ratings
    Mobile access10.01 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Amdocs CES and Kustomer
    Feature
    Amdocs CES
    -
    Ratings
    Kustomer
    8.1
    18 Ratings
    Organize and prioritize service tickets00 Ratings8.017 Ratings
    Expert directory00 Ratings8.314 Ratings
    Subscription-based notifications00 Ratings8.513 Ratings
    ITSM collaboration and documentation00 Ratings8.013 Ratings
    Ticket creation and submission00 Ratings8.018 Ratings
    Ticket response00 Ratings8.018 Ratings
    Self Help Community
    Comparison of Self Help Community features of Amdocs CES and Kustomer
    Feature
    Amdocs CES
    -
    Ratings
    Kustomer
    8.5
    14 Ratings
    External knowledge base00 Ratings8.014 Ratings
    Internal knowledge base00 Ratings9.014 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Amdocs CES and Kustomer
    Feature
    Amdocs CES
    -
    Ratings
    Kustomer
    8.0
    18 Ratings
    Customer portal00 Ratings8.611 Ratings
    IVR00 Ratings8.310 Ratings
    Social integration00 Ratings7.314 Ratings
    Email support00 Ratings10.018 Ratings
    Help Desk CRM integration00 Ratings6.013 Ratings
    User Ratings
    Amdocs CESKustomer
    Likelihood to Recommend
    8.0
    (1 ratings)
    9.0
    (39 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.9
    (2 ratings)
    Usability
    8.0
    (1 ratings)
    10.0
    (5 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (2 ratings)
    Performance
    -
    (0 ratings)
    6.4
    (2 ratings)
    Support Rating
    5.0
    (1 ratings)
    9.4
    (7 ratings)
    In-Person Training
    -
    (0 ratings)
    7.6
    (2 ratings)
    Online Training
    -
    (0 ratings)
    8.3
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.9
    (2 ratings)
    Configurability
    -
    (0 ratings)
    7.9
    (2 ratings)
    Ease of integration
    -
    (0 ratings)
    7.2
    (2 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.7
    (2 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (2 ratings)