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Amdocs CES vs. Zoho CRM

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Amdocs CES

3 Reviews and Ratings

Zoho CRM

974 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Amdocs CES

    Score9.4 out of 10
    		N/AN/AN/A

    Zoho CRM

    Score8.7 out of 10
    		N/AZoho CRM is a simple, very low-cost CRM option for the smaller end of the SMB segment. The product has several useful integrations with other products, including QuickBooks, and Google Apps and Google Docs. The product also has an integrated project management module.

    $14

    per month

    Pricing
    Amdocs CESZoho CRM
    Editions & Modules
    No answers on this topic
    Standard
    $14.00
    Per User/Per Month
    Professional
    $23.00
    Per User/Per Month
    Enterprise
    $40.00
    Per User/Per Month
    Ultimate
    $52.00
    Per User/Per Month
    Plus
    $57.00
    Per User/Per Month
    Offerings
    Pricing Offerings
    Amdocs CESZoho CRM
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup fee$14 /user/month
    Additional Details——
    More Pricing Information
    Community Pulse
    Amdocs CESZoho CRM
    Considered Both Products
    Amdocs
    No answer on this topic
    Zoho
    Angelo Liriano Cepeda
    Project Manager and Sales Associate in Sales at Aura Systems (Information Technology & Services, 11-50 employees)
    Chose Zoho CRM
    Compared with Salesforce, Zoho CRM is way more intuitive and is cheaper. In just minutes anybody is capable of building their client base with features of generating bills, projects, etc. As fast as possible you can get insights through dashboards. Other software has way more …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Amdocs CESZoho CRM
    Sales Force Automation
    Comparison of Sales Force Automation features of Amdocs CES and Zoho CRM
    Feature
    Amdocs CES
    8.1
    1 Ratings
    Zoho CRM
    8.5
    288 Ratings
    Customer data management / contact management10.01 Ratings8.5279 Ratings
    Workflow management3.01 Ratings8.3266 Ratings
    Territory management7.01 Ratings8.8196 Ratings
    Opportunity management7.01 Ratings8.7253 Ratings
    Integration with email client (e.g., Outlook or Gmail)10.01 Ratings8.8248 Ratings
    Contract management10.01 Ratings8.8203 Ratings
    Quote & order management8.01 Ratings8.1203 Ratings
    Interaction tracking8.01 Ratings8.1249 Ratings
    Channel / partner relationship management10.01 Ratings8.4192 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Amdocs CES and Zoho CRM
    Feature
    Amdocs CES
    7.5
    1 Ratings
    Zoho CRM
    8.4
    221 Ratings
    Case management10.01 Ratings8.5213 Ratings
    Help desk management5.01 Ratings8.5189 Ratings
    Call center management00 Ratings8.1172 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Amdocs CES and Zoho CRM
    Feature
    Amdocs CES
    10.0
    1 Ratings
    Zoho CRM
    8.6
    266 Ratings
    Lead management10.01 Ratings8.6261 Ratings
    Email marketing10.01 Ratings8.5219 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Amdocs CES and Zoho CRM
    Feature
    Amdocs CES
    7.0
    1 Ratings
    Zoho CRM
    8.5
    263 Ratings
    Task management7.01 Ratings8.5248 Ratings
    Billing and invoicing management7.01 Ratings8.3180 Ratings
    Reporting7.01 Ratings8.5242 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Amdocs CES and Zoho CRM
    Feature
    Amdocs CES
    9.3
    1 Ratings
    Zoho CRM
    8.5
    258 Ratings
    Forecasting10.01 Ratings8.5216 Ratings
    Pipeline visualization10.01 Ratings8.4235 Ratings
    Customizable reports8.01 Ratings8.6249 Ratings
    Customization
    Comparison of Customization features of Amdocs CES and Zoho CRM
    Feature
    Amdocs CES
    7.0
    1 Ratings
    Zoho CRM
    8.3
    277 Ratings
    Custom fields6.01 Ratings8.4275 Ratings
    Custom objects6.01 Ratings8.2222 Ratings
    Scripting environment6.01 Ratings8.3178 Ratings
    API for custom integration10.01 Ratings8.4203 Ratings
    Security
    Comparison of Security features of Amdocs CES and Zoho CRM
    Feature
    Amdocs CES
    9.0
    1 Ratings
    Zoho CRM
    8.4
    266 Ratings
    Single sign-on capability9.01 Ratings8.4231 Ratings
    Role-based user permissions9.01 Ratings8.5261 Ratings
    Social CRM
    Comparison of Social CRM features of Amdocs CES and Zoho CRM
    Feature
    Amdocs CES
    10.0
    1 Ratings
    Zoho CRM
    8.4
    165 Ratings
    Social data10.01 Ratings8.4164 Ratings
    Social engagement10.01 Ratings8.4156 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Amdocs CES and Zoho CRM
    Feature
    Amdocs CES
    6.5
    1 Ratings
    Zoho CRM
    8.7
    210 Ratings
    Marketing automation6.01 Ratings8.7207 Ratings
    Compensation management7.01 Ratings8.6138 Ratings
    Platform
    Comparison of Platform features of Amdocs CES and Zoho CRM
    Feature
    Amdocs CES
    10.0
    1 Ratings
    Zoho CRM
    8.7
    230 Ratings
    Mobile access10.01 Ratings8.7230 Ratings
    User Ratings
    Amdocs CESZoho CRM
    Likelihood to Recommend
    8.0
    (1 ratings)
    8.6
    (312 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.6
    (42 ratings)
    Usability
    8.0
    (1 ratings)
    7.8
    (172 ratings)
    Availability
    -
    (0 ratings)
    8.8
    (7 ratings)
    Performance
    -
    (0 ratings)
    8.5
    (8 ratings)
    Support Rating
    5.0
    (1 ratings)
    6.1
    (69 ratings)
    In-Person Training
    -
    (0 ratings)
    8.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    5.5
    (8 ratings)
    Implementation Rating
    -
    (0 ratings)
    5.6
    (16 ratings)
    Configurability
    -
    (0 ratings)
    5.1
    (114 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    9.5
    (21 ratings)
    Ease of integration
    -
    (0 ratings)
    7.2
    (5 ratings)
    Product Scalability
    -
    (0 ratings)
    5.7
    (6 ratings)
    Professional Services
    -
    (0 ratings)
    8.3
    (7 ratings)
    Vendor post-sale
    -
    (0 ratings)
    7.7
    (13 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.8
    (13 ratings)