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Apple Remote Desktop vs. TeamViewer

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Apple Remote Desktop

    Score6.4 out of 10
    N/AApple Remote Desktop (ARD), from Apple, is a remote administration tool for managing Apple computers running OS X across a network.

    $79.99

    one-time fee

    TeamViewer

    Score8.5 out of 10
    N/ATeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

    $299

    per year

    Pricing
    Apple Remote DesktopTeamViewer
    Editions & Modules
    No answers on this topic
    Remote Access
    $24.90
    per month (billed annually) 1 Licensed User
    Business
    $50.90
    per month (billed annually) 1 Licensed User
    Premium
    $102.90
    per month (billed annually) 15 Licensed Users
    Corporate
    $206.90
    per month (billed annually) 30 Licensed Users
    Offerings
    Pricing Offerings
    Apple Remote DesktopTeamViewer
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details
    More Pricing Information
    Community Pulse
    Apple Remote DesktopTeamViewer
    Considered Both Products
    Apple
    Chose Apple Remote Desktop
    Apple Remote Desktop is far simpler than TeamViewer, especially for MacOSX. With Apple Remote Desktop native within OSX, it is simple and easy to use, and can be used with other Mac users with ease. I selected it because it has a much simpler design and is already integrated …
    Incentivized
    Chose Apple Remote Desktop
    Apple Remote Desktop still requires more work on its functionality, but the other market giants are way ahead of it when it comes to utilities and services. TeamViewer was the first software that we used and it was so good, we wanted to try something else so we switched to …
    Incentivized
    Chose Apple Remote Desktop
    I think that the one feature that sets ARD apart is the UI when in a remote session. There have been times where I've used Zoom, TeamViewer, etc. and couldn't access a part of the menu bar or accidentally closed a session due to the third-party UI that's been applied on the …
    Incentivized
    Chose Apple Remote Desktop
    For multi-site remote support we utilize TeamViewer and for enterprise-wide device management we are using Cisco Meraki System Manager. ARD is a great Mac tool, but there are many options out there, that are cloud-based, that don't require you to have network tunnels into your …
    Incentivized
    Chose Apple Remote Desktop
    I use TeamViewer with users who are having trouble connecting to the VPN. I think TeamViewer is a good alternative when ARD isn't working. However supporting the number of users we support, TeamViewer can come with a pretty hefty price tag.
    Incentivized
    Chose Apple Remote Desktop
    Apple Remote Desktop is a good product when you have a need to manage Apple computers on-site and don't want a cloud solution with a recurring cost. We prefer it as an alternative or secondary solution in case your primary software has issues. I wouldn't use it as my only …
    Incentivized
    Chose Apple Remote Desktop
    For apple/mac products - hands down has the upper advantage when it comes to remote administration. It lacks in some areas that Datto and Kasyea have the upper hand on like some system monitoring. Overall, if I had multiple macs I needed to monitor and service, I would use …
    Incentivized
    Chose Apple Remote Desktop
    I would feel much more comfortable having one of these alternative solutions as our Remote Desktop management tools. Each has their drawbacks and expenses associated with them, but we simply have too large of a deployment to not be considering alternatives. If it is the only …
    Incentivized
    Chose Apple Remote Desktop
    No other product does remote desktop management of multiple Macs as good as ARD does, some come close, some have less features.
    Incentivized
    Chose Apple Remote Desktop
    Apple Remote Desktop provides a different level of support than programs listed above. Its a nice support tool built in the OS.
    Incentivized
    TeamViewer
    Chose TeamViewer
    I find that TeamViewer is easy to install and set up on most devices. It is free (for personal use) which gives it an edge over Apple Remote Desktop. It is also available to access Windows and Mac computers which is an edge over Apple Remote Desktop. Chrome Remote Desktop
    Incentivized
    Chose TeamViewer
    I use both. ARD handles many scenarios which TeamViewer does not. But, TeamViewer can be installed 'on the fly' and solves many user issues quickly. I also work withWebEx and Logmein. Webex especially has lots of issues that affect basic usability that are not issues in …
    Incentivized
    Chose TeamViewer
    Hands down TeamViewer is the easiest to use and most robust remote solution.
    Incentivized
    Chose TeamViewer
    Having a unified experience across operating systems and versions of operating systems has been helpful.
    Incentivized
    Chose TeamViewer
    Ease of use. Speed of deployment.
    Incentivized
    Chose TeamViewer
    AnyDesk is good if you use only Windows machine, but since we use a hybrid OS environment we find TeamViewer works well as it is super easy to setup and deploy the tool on any machines. We also like the way TeamViewer works. Also with Microsoft Teams, it is not that easy to …
    Incentivized
    Chose TeamViewer
    All platforms and products are similar and each have their strengths and weaknesses so it is hard to generalize given that everyone's needs are different, but TeamViewer has proven to us to be not only versatile, easy to deploy and have a small foot print but also very secure …
    Incentivized
    Chose TeamViewer
    TeamViewer has been widely used in the market since 2005, and it is the most popular remote control software. Its pricing plans are suitable for small to large enterprises. The software can be used for meetings and files transfer. It can also be used freely for non commercial …
    Incentivized
    Chose TeamViewer
    The basic functionality makes it at the top of the list. Without even purchasing an enterprise license this is an out of the box Technology tool!
    Incentivized
    Chose TeamViewer
    The speed connection of TeamViewer is only comparable with Windows Remote Desktop Connection, but we can only use RDC with fixed IPs, also it is the most consistent tool for wake-on-LAN tasks.
    Incentivized
    Chose TeamViewer
    Teamviewer does very well against its competition with ease of use, and ability to manage many clients.
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Apple Remote DesktopTeamViewer
    Remote Administration
    Comparison of Remote Administration features of Apple Remote Desktop and TeamViewer
    Feature
    Apple Remote Desktop
    8.0
    25 Ratings
    TeamViewer
    8.4
    470 Ratings
    Screen sharing8.925 Ratings00 Ratings
    File transfer9.024 Ratings8.7440 Ratings
    Instant message9.320 Ratings8.5406 Ratings
    Secure remote access with Smart Card authentication8.53 Ratings00 Ratings
    Access to sleeping/powered-off computers7.219 Ratings7.9305 Ratings
    Over-the-Internet remote session9.019 Ratings00 Ratings
    Initiate remote control from mobile7.06 Ratings00 Ratings
    Remote management of servers & workstations8.421 Ratings00 Ratings
    Remote Active Directory® management7.08 Ratings00 Ratings
    Centralized management dashboard8.516 Ratings00 Ratings
    Session record7.39 Ratings8.5307 Ratings
    Annotations7.05 Ratings7.387 Ratings
    Monitoring and Alerts8.312 Ratings00 Ratings
    Multi-platform remote control6.37 Ratings00 Ratings
    User Ratings
    Apple Remote DesktopTeamViewer
    Likelihood to Recommend
    8.4
    (25 ratings)
    8.7
    (521 ratings)
    Likelihood to Renew
    10.0
    (3 ratings)
    10.0
    (64 ratings)
    Usability
    9.0
    (4 ratings)
    9.0
    (57 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (5 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (5 ratings)
    Support Rating
    10.0
    (4 ratings)
    9.5
    (50 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (2 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (4 ratings)
    Implementation Rating
    10.0
    (3 ratings)
    8.9
    (80 ratings)
    Configurability
    -
    (0 ratings)
    9.1
    (4 ratings)
    Ease of integration
    -
    (0 ratings)
    9.1
    (5 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (5 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.4
    (5 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (5 ratings)