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Atera vs. HappyFox Help Desk

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Atera

195 Reviews and Ratings

HappyFox Help Desk

14 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Atera

    Score8.7 out of 10
    		N/AAtera is presented as an Agentic AI platform for IT management, that offers a digital workforce of AI agents that proactively and autonomously support entire IT operations. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, so IT teams and MSPs can manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera has shifted focus from automation to AI-powered autonomy in IT. With…

    $139

    per month per user

    HappyFox Help Desk

    Score8.3 out of 10
    		N/AHappyFox is a web-based customer support ticketing system hosted in the cloud. It helps track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system.

    $29

    per month per user

    Pricing
    AteraHappyFox Help Desk
    Editions & Modules
    MSP - Pro
    $129
    per month (billed annually) per user
    IT Department - Professional
    $149
    per month (billed annually) per user
    MSP - Growth
    $179
    per month (billed annually) per user
    IT Department - Expert
    $189
    per month (billed annually) per user
    MSP - Power
    $209
    per month (billed annually) per user
    IT Department - Master
    $219
    per month (billed annually) per user
    Basic
    $29
    per month per agent
    Team
    $69
    per month per agent
    Enterprise Plus
    $89
    per user/per month
    Pro
    $119
    per month per agent
    Growth - Unlimited Agents
    $23988
    per year 20,000 Tickets / year
    Scale- Unlimited Agents
    $47988
    per year 150,000 Tickets / year
    Scale Plus - Unlimited Agents
    $71988
    per year 1,000,000 Tickets / year
    Enterprise Pro
    Contact Sales
    Offerings
    Pricing Offerings
    AteraHappyFox Help Desk
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsUnlimited devices.Discounts are offered for annual and biannuall billing on per agent plans.
    More Pricing Information
    Community Pulse
    AteraHappyFox Help Desk
    Considered Both Products
    Atera
    Kevin Wangler
    Director of Information Technology in Information Technology at Trinity High School (Primary/Secondary Education, 201-500 employees)
    Chose Atera
    Atera is very similar to Syncro in feature set and pricing, but we liked Atera just a bit better. (We switched from Atera to Syncro and then back to Atera, and have stuck with Atera for several years now.) Kaseya gave us bad vibes from their sales department and we ultimately …
    Incentivized
    Tenmiles Corporation
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    AteraHappyFox Help Desk
    Application Performance Management
    Comparison of Application Performance Management features of Atera and HappyFox Help Desk
    Feature
    Atera
    10.0
    1 Ratings
    HappyFox Help Desk
    -
    Ratings
    Virtualization monitoring10.01 Ratings00 Ratings
    IT Asset Discovery10.01 Ratings00 Ratings
    Monitoring Tasks
    Comparison of Monitoring Tasks features of Atera and HappyFox Help Desk
    Feature
    Atera
    9.4
    112 Ratings
    HappyFox Help Desk
    -
    Ratings
    Remote monitoring8.8111 Ratings00 Ratings
    Network device monitoring9.198 Ratings00 Ratings
    Activity Monitoring10.01 Ratings00 Ratings
    Management Tasks
    Comparison of Management Tasks features of Atera and HappyFox Help Desk
    Feature
    Atera
    8.8
    111 Ratings
    HappyFox Help Desk
    -
    Ratings
    Patch Management8.1110 Ratings00 Ratings
    Policy-based automation7.596 Ratings00 Ratings
    Remote Access
    Comparison of Remote Access features of Atera and HappyFox Help Desk
    Feature
    Atera
    7.8
    1 Ratings
    HappyFox Help Desk
    -
    Ratings
    Attended device access10.01 Ratings00 Ratings
    Unattended device access10.01 Ratings00 Ratings
    Mobile device access1.01 Ratings00 Ratings
    Virtual device access10.01 Ratings00 Ratings
    Multiple-display support7.01 Ratings00 Ratings
    Multiple concurrent sessions9.01 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Atera and HappyFox Help Desk
    Feature
    Atera
    -
    Ratings
    HappyFox Help Desk
    9.6
    5 Ratings
    Organize and prioritize service tickets00 Ratings10.05 Ratings
    Expert directory00 Ratings9.03 Ratings
    Subscription-based notifications00 Ratings10.04 Ratings
    ITSM collaboration and documentation00 Ratings9.14 Ratings
    Ticket creation and submission00 Ratings10.05 Ratings
    Ticket response00 Ratings9.55 Ratings
    Self Help Community
    Comparison of Self Help Community features of Atera and HappyFox Help Desk
    Feature
    Atera
    -
    Ratings
    HappyFox Help Desk
    9.1
    5 Ratings
    External knowledge base00 Ratings9.24 Ratings
    Internal knowledge base00 Ratings9.04 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Atera and HappyFox Help Desk
    Feature
    Atera
    -
    Ratings
    HappyFox Help Desk
    9.1
    3 Ratings
    Customer portal00 Ratings9.43 Ratings
    IVR00 Ratings8.42 Ratings
    Social integration00 Ratings9.43 Ratings
    Email support00 Ratings9.03 Ratings
    Help Desk CRM integration00 Ratings9.43 Ratings
    User Ratings
    AteraHappyFox Help Desk
    Likelihood to Recommend
    8.5
    (113 ratings)
    9.4
    (6 ratings)
    Likelihood to Renew
    9.6
    (4 ratings)
    10.0
    (1 ratings)
    Usability
    8.8
    (61 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (5 ratings)
    -
    (0 ratings)