| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Atera | Score8.6 out of 10 | N/A | Atera is presented as an Agentic AI platform for IT management, that offers a digital workforce of AI agents that proactively and autonomously support entire IT operations. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, so IT teams and MSPs can manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera has shifted focus from automation to AI-powered autonomy in IT. With… | $139 per month per user |
 N-able MSP Manager | Score10 out of 10 | N/A | N-able™ MSP Manager (formerly Solarwinds MSP Manager) is a cloud-based help desk and billing software for IT service providers, which includes a ticketing system, customer portal, technician mobile apps, billing tools, and reporting dashboards. MSP Manager offers a lightweight ticketing system with a quick entry feature that allows users to capture essential information such as customer name, service items, and issue details from any screen. Tickets can also be… | N/A |
| Atera | N-able MSP Manager | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules |
| No answers on this topic | ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Unlimited devices. | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Atera | N-able MSP Manager | |
|---|---|---|
| Considered Both Products | | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Atera | N-able MSP Manager | ||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Application Performance Management |
| ||||||||||||||||||||||
| Monitoring Tasks |
| ||||||||||||||||||||||
| Management Tasks |
| ||||||||||||||||||||||
| Remote Access |
| ||||||||||||||||||||||
| Atera | N-able MSP Manager | |
|---|---|---|
| Likelihood to Recommend | 8.5 | 4.0 |
| Likelihood to Renew | 9.6 | - |
| Usability | 8.8 | - |
| Support Rating | 9.0 | 3.9 |